Britgirl

[Britgirl]

What’s the desktop environment/window manager that you have installed there?

We would need to see the .nx directory from the user’s home on the server side. Please attach it here or send directly to forum[at]nomachine[com].

[Britgirl]

If you have a cloud service, put them there and then share the link private to us at forum[at]nomachine[dot]com if you don’t want to publish it here.

[Britgirl]

Please refer to https://forums.nomachine.com/topic/help-with-drag-and-drop which is the complete thread.

[Britgirl]

Something similar with other applications was reported here:

https://forums.macrumors.com/threads/how-to-check-if-rosetta-2-is-installed-solved.2287833/

Can you execute:
softwareupdate --install-rosetta --agree-to-license

[Britgirl]

What OS and version are you connecting from? What OS and version are you connecting to?
What NoMachine products and versions are you using?

Does this happen in every application you use within the session?

[Britgirl]

This will be useful for others, I’m sure. Thanks for posting.

[Britgirl]

Checking the box “Save the password” saves it to the NoMachine connection file. I assume that is what the image showed. Can you resubmit your image? (try sending it to forum[at]nomachine[dot]com. And is the NoMachine session window still asking you to fill in the fields for username and password?

If you want to bypass the Windows own system login, that is something that you should be configuring in your Windows policies.

References:

https://knowledgebase.nomachine.com/AR05L00802

[Britgirl]

The issue is being handled via the Support Center.

[Britgirl]

We got them, thank you!

[Britgirl]

Hi, the attachments weren’t very helpful. Nevermind 🙂

Anyway, the issue you are experiencing shows when the private key (the one you are loading to the Player) is not recognized. Are you able to send us this key (privately, not here) so we can take a look? If you prefer, you could generate a test key and reproduce the same identical problem, then send this key to us. Attachments can be sent to forum[at]nomachine[dot]com.

[Britgirl]

Joseph, we did not receive any attachments from you. Could you send them again?

[Britgirl]

Thanks for letting us know, but we would still like to investigate some more, if you are available 🙂 in order to make sure that NoMachine is working correctly and to see what improvements could be made. For example, improving printed messages to inform the user.

What we would need ideally is the debug logs from the server-side.

1. In a console, enable nxserver debug (you check for detailed instructions for your OS here: https://knowledgebase.nomachine.com/DT11R00182)

# /etc/NX/nxserver --enable server --debug 
NX> 900 Debug mode enabled for: server

2. Restart nxserver:

# /etc/NX/nxserver --restart

3. Fetch upnp status:

# /etc/NX/nxserver --upnpstatus

4. If no port mapping is shown, please start port mapping by hand:

# /etc/NX/nxserver --upnpmap

After which you should gather the logs and send to us at forum[at]nomachine[dot]com.

[Britgirl]

Can you also tell me the following?

– the router model
– what the exact full output of --upnpstatus and --upnpmap is when you execute those commands?
– which NoMachine product you have installed on the computer you are connecting to?

[Britgirl]

Ok Alex, thanks for letting us know 🙂

[Britgirl]

Hi, did you already follow the instructions here?

How to connect over the internet to NoMachine behind a NAT router
https://knowledgebase.nomachine.com/AR10R01099

[Author]

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