Britgirl

[Britgirl]

A quick update on this topic. We continue to track this report even though we have been unable to reproduce it so far. It seems to be affecting this particular user’s set up which is strange. In the meantime, the topic has been closed but users can submit new topics if this behaviour continues on later versions of NoMachine.

[Britgirl]

Did you manage to get the logs from both sides?

[Britgirl]

Sorry, you’re right, I was getting mixed up with the 32-bit version. I’m waiting for feedback from our testers 🙂

[Britgirl]

Hi, we are aware of some issues when installing on 64-bit systems running XP and they could be related to SP2. 32-bit systems don’t have similar issues when installing NoMachine.

We do still support Windows XP although I can’t say how long this OS will continue to be supported for, and it would be better to have SP3 installed (I am not sure if you are able to find this now since MS stopped supporting it). This was the last major update made available at the time by MS.

[Britgirl]

Hi,

with NoMachine you should not have to be already logged in in order to get access. This defeats the whole point of using it, as you say.

There is a known bug when using an AD domain account to log in for the first time with NoMachine. This could be what you are experiencing – https://knowledgebase.nomachine.com/TR04R09659.

If this does not apply to you, ie. you are not using an AD domain account, tell us what the message is when you try to log in with NoMachine (a screenshot will suffice). Logs from the player (client side) and the server (computer you are connecting to) might be useful. Follow the instructions here:

https://knowledgebase.nomachine.com/AR10K00697

You can send them directly to forum[at]nomachine[dot]com.

[Britgirl]

Thanks for the additional information about how you are using NoMachine. This clarifies things a lot 🙂
We’ll evaluate what can be done from a UI-perspective, and I don’t know at this stage in what version a possible modification might be included. But you should know that backward compatibility with proxy settings per session was kept when we changed to global proxy settings, so you can actually still use session files by manually editing the proxy related keys.

[Britgirl]

You have a double nat maybe? Check this topic: https://forums.nomachine.com/topic/router-on-double-nat-cant-get-external-ip-for-remote-connections

My last comment in particular in that topic was “UPnP doesn’t support the double NAT scenario, you would need to enable port-forwarding on both routers.” Have you tried that?

[Britgirl]

NoMachine, just like a browser, needs to pass through a proxy to connect to the server. Just like your browser works in every network you move to, the NoMachine client will correctly connect by using the proxy system settings. Imagine having to manage & edit tens of session files (which users do have).  As I wrote before, now it’s just a question of toggling on and off in the Player settings. Thanks for your feedback in any case.

[Britgirl]

Are you able to submit the attachments that failed to upload directly to us using forum[at]nomachine[dot]com?

Make sure you put the title of the topic as the subject of your email. Thanks!

[Britgirl]

It’s not currently possible to disable just F5 or similar keys. Can you tell us a bit more about your set-up, so we can understand better?

[Britgirl]

Thanks for your kindness 🙂

Actually we must agree that you have a point. The fact is that showing the remote cursor in normal cases, when there is just a single user connecting, to use the remote desktop, is definitely not appropriate, when there are multiple users, in this case sharing the desktop, it should be the default. We’ll change it in this way. Single user? No remote cursor. Two or more users sharing the desktop? Remote cursor enabled and also not possible to disable, since this will also be a security feature.

[Britgirl]

How do I see and connect to the rest of the machines?

Cloud Server is installed on the computer/server which will function as the frontend gateway to your NoMachine nodes. Those nodes are the computers whose desktop you want to access. On each of the nodes you should install a product such as Enterprise Desktop, or any other type of commercial NoMachine server. Then you add these nodes to your Cloud Server. There is a basic tutorial which shows you how to add your NoMachine nodes:

https://www.nomachine.com/adding-servers-to-nomachine-cloud-server-via-the-user-interface

 

Once you ‘ve added the nodes, you will be able to “see” them once logged in to your Cloud Server.

Also look at this document for illustrations of what it will look like: https://knowledgebase.nomachine.com/DT11R00198

Finally, the Cloud Server Installation & Configuration Guide is an excellent document which guides you through the various steps of setting it up. You can find it here with all the other installation and configuration guides:

https://www.nomachine.com/all-documents

 

[Britgirl]

Can I ask if there are any special characters in the username, and what the username is?

Can you also show me what you have set in Windows -> Language (see screenshot)? The Windows display language and default input should be enough.

Attachments:

1. 

   image_2021_06_17T07_14_07_694Z.png
   

[Britgirl]

Have you checked this article?

How to connect to NoMachine when the server is behind a NAT router or a firewall
https://knowledgebase.nomachine.com/AR11L00827

You posted a link to a PDF which was removed, but googling I see that it has a section on how to enable port-forwarding. Please follow the instructions for doing that as well.

[Britgirl]

There’s no need to change the gateway port

“Authentication failed, please try again” – this indicates that you are reaching the Windows host but that the username and/or password are incorrect. Are you 100% sure that you are using the right credentials of a system account on the Windows PC?

 

 

[Author]

Posts