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Please send us the logs for the reported issue. To generate logs, follow the instructions here: https://www.nomachine.com/DT10O00163
We’ll need both client and server-side logs.Once you’ve reproduced the problem and extracted the logs, send them to forum[at]nomachine[dot]com with the topic title as the subject of your email. Thanks!
The display server (or X server) is not the same thing as the desktop environment.
Whilst NoMachine can use its own display server (which is a virtual X server) if it doesn’t find one on the Linux host, it still needs a desktop environment to be able to show you a desktop, so it’s not advisable to uninstall the desktop environment (Gnome, in your case).
There’s a brief description of the difference between the display server and desktop environment: https://www.quora.com/What-is-the-difference-between-desktop-environment-Window-manager-and-display-server-in-GNU-Linux-OS
If you prefer a longer, more detailed read, the following could also be useful:
https://www.lifewire.com/window-manager-vs-the-desktop-environment-in-linux-4588338Please refer to the topic you already submitted: https://forums.nomachine.com/topic/white-screen-after-connection
What’s the Linux distribution and version? I take it you are connecting to a computer with the free version installed?
Can you send us the install.log or update.log? Neither of these were in the log file you submitted. You can find them in ProgramData with the other log files, or if something went wrong with the installation you can find them here: C:\Users\%USERNAME%\AppData\Local\Temp\Setup Log…2019-06….txt.
Thanks.What’s the Linux distribution and version? I take it you are connecting to a computer with the free version installed? Please try submitting the file, which failed to attach, to forum[at]nomachine[dot]com.
Please see here: https://forums.nomachine.com/topic/download-old-versions
Hi, you could try this.
1) connect to the remote desktop
2) to close the session, use this shortcut: Ctrl-Alt-T
3) make sure the box at the bottom is flagged “Remember current window size and position” (screenshot attached)
This needs to be done only once.
If that doesn’t help, then we need the specific steps to reproduce.
Attachments:
If NoMachine doesn’t find a local x server, NoMachine starts its own virtual display. If you restart the NoMachine service, the virtual display it just created is obviously terminated, hence you are disconnected.
To avoid this problem, you can either:
– make sure a graphical interface is installed
– or avoid restarting service
Hello, can you do the following:
1) try disabling hardware encoding on the server (see https://www.nomachine.com/DT10O00155#2.5)
2) try disabling hardware decoding on the client (see https://www.nomachine.com/DT10O00157#5.7)
If neither of those helps, please send us the logs which you can extract once you’ve enabled debugging and reproduced the problem. Please consult this document for instructions: https://www.nomachine.com/DT10O00163 and send them to forum[at]nomachine[dot]com.
Hi, we’d like to send you a debug version to help us further with investigation. Is this ok with you?
You need a desktop environment installed in order to be able to use NoMachine. If you remove the Graphical Interface, NoMachine can’t run a graphical remote session.
As stated here: https://www.nomachine.com/DT02O00124
Software requirements
A desktop environment must already be installed. This applies also to headless Linux machines.If you don’t want to use Gnome, you can use KDE, LXDE, XFCE or another if you prefer.
Hi cosuan, what you need is this Feature Request which is currently being implemented.
https://www.nomachine.com/FR10N03220
Please sign up to receive notification of when it has been released.
