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Sorry, my mistake. I was mixing up two different topics. The fact you have to disable hardware decoding on the client side indicates a different issue. I’ll update this topic when I have some news from the developers. For now, please continue to use the workaround that fits your case.
You will need to set up port forwarding on your router if you find that access over the internet is not successful.
How to connect to NoMachine when the server is behind a NAT router or a firewall
https://www.nomachine.com/AR11L00827You will need to check with your router’s manual on how to do that.
You will be interested to know that our upcoming feature NoMachine Network will mean that knowing the IP address of the remote computer and port forwarding will not be necessary. You can read more about this here:
Creating the NoMachine Network service to let people connect to each other’s computers
https://www.nomachine.com/FR07J02731Can you send us the full set of logs from the second machine: https://www.nomachine.com/AR10K00697
Please send them to forum[at]nomachinec[dot]com.
Honestly I don’t know what user name and password I have to enter here. Is it referring to my router’s user name and pass?
My Desktop doesn’t have a password to enter.NoMachine requires your computer’s account credentials. If you don’t use a username and password to normally access your computer, like when you switch it on, you will have to create one. You cannot use NoMachine to connect without your computer’s account credentials (see image extract from the tutorial which is below). This is a security requirement, otherwise everyone would get access to your computer if they were to find your computer on the network.
Are you connecting on a LAN (like at home where you have both your computer and your mobile device on the same network) that way you can make a simple test. I assume you are.
On your computer that you want to connect to, does the welcome screen show you two IP addresses? One is for access on the LAN you are on (home maybe?) , one is for access over the internet. Let’s not worry about ports (the number after the : ) for now. But first of you all you need to create yourself an account on that computer.
You seem to have gotten to the last phase in the image which therefore means that the app is able to find your computer and you are using the correct IP address. What’s missing is the account credentials.
Attachments:
If you want to know when the issue is fixed, please insert your email address in the ‘notify me’ box to subscribe to notifications for this specific TR. Thanks!
Yes, it is possible.
No luck so far.
Do you mean you are not able to install? Do you mean you are not able to connect because of an error message? If so, please attach here a screenshot of the error message you are receiving.
All tutorial material on our website is up-to-date. So please follow the instructions that we provide here if you haven’t already done so to install the program on the computer you want to access.
https://www.nomachine.com/getting-started-with-nomachine#internet
Also check out the Tips in that link that are available.
To install the app on Android, please go to the Play store and download our app from there. We also have a tutorial for that:
https://www.nomachine.com/getting-started-with-nomachine-for-android
Let us know how you get on 🙂
Thanks for the correct logs 🙂
They show that you are possibly encountering this issue here: https://www.nomachine.com/TR06R09772 . There is a workaround in the TR. Please try that and let us know.
The logs show nothing wrong with pack=16m-png. The logs show a failed session attempt. We can see that NoMachine creates a virtual display. This happens when the physical display is unavailable such as in headless scenarios. Is the Linux server headless? Are you still getting a white screen? What client are you connecting from?
How this is related to NoMachine, I’m not sure.
You have a remote MonolixSuite and you want a shortcut on the desktop there, which was there in the past and now when you connect it’s not there?
Where is the smartcard located? If it’s already been added and it’s recognized, you should go to the connection menu and follow the steps in chapter 4 about Devices, and specifically for smartcard readers, https://www.nomachine.com/DT10O00156#4.5.
