Britgirl

[Britgirl]

Just to clarify that we need the logs from the problematic “older Mac”. We didn’t receive anything so far.

Regarding the request for a refresh button (of what, discovery?) On the player side, the “discovery” of other NoMachine hosts on the network is a process that is always on, in the background, so a refresh button would add very little benefit in terms of time that it currently takes to discover the other NoMachine computers on LAN.

On the server side, you can access the server from !M icon in the system tray. ‘Show server status’ and then “Restart the server”. It’s 2 or 3 clicks. What was your request for “refresh” referring to?

What we need to do is understand why the “old Mac” is no longer publishing itself on the LAN.

 

[Britgirl]

Uninstalling the software does not remove the user’s home in case you want to save some configuration or connection files. Those can be removed by hand. If you uninstall Workstation it’s also the same.

[Britgirl]

We’ll need the logs from the computer you are connecting to (server-side). Please follow the instructions for Windows in the document here: https://knowledgebase.nomachine.com/DT11R00182#1

1) enable debug
2) reproduce the problem
3) gather the logs

I’ve pasted some of the content here of that document.

To enable debug on Windows, open a CMD console as administrator and move to the ‘bin’ folder under the NoMachine installation, e.g:

cd %ProgramFiles(x86)%\NoMachine\bin
nxserver --debug --enable all

The log archive is named as: NoMachine-log-<timestamp>.zip (e.g. NoMachine-log-2018.09.27-11.44.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives on Windows 10, 8.x, 7 and Vista or in Documents and Settings/All Users/NoMachine/var/log/archives Windows XP.

Please submit them to forum[at]nomachine[dot]com making sure to reference the topic’s title. Thanks!

[Britgirl]

I see two mouse cursors.

Does this happen when you use a specific application or in all activities (desktop, all programs and use)?

Check that the box “Use acceleration for display processing” is not ticked. To do this, on the computer that you are connecting to, go to Server -> Performance -> 4th box must not be flagged.

[Britgirl]

Hi, I’m not sure whether you saw our last reply. What I advise you to do, if you have not done so already, is update both sides to the latest version 7.8.2 and if you are still seeing the problem, submit the logs again, including the Player side logs. Another option is that we send you a debug version based on 7.8.2 with further instructions.

[Britgirl]

This is a known issue. The workaround is to change the current active window on your local desktop before going back to the player window.

Client window ignores keyboard input on macOS Monterey
https://knowledgebase.nomachine.com/TR01T10443

[Britgirl]

Logs show that you have an incomplete installation. There is no local node present, so there is no local session to share. I recommend a complete uninstall, remove traces and reinstall.

# rm -rf /usr/NX /etc/NX /var/NX

and remove the .nx folder from the home directory

[Britgirl]

This is the link to the Trouble Report for this issue which we have also reproduced. You can monitor it to keep track of when a fix has been released.

The drag operation to download a file from Ubuntu 20 doesn’t work
https://knowledgebase.nomachine.com/TR02T10479

[Britgirl]

Yes, provided that each server is enabled to broadcast its IP details to other computers on the same network i.e it must have the “Advertize this computer on the network” box enabled.

Please see the dedicated tutorial here for more information about this:
https://www.nomachine.com/finding-other-nomachine-computers-on-the-same-network

An additional tidbit, just so you know 🙂 Each Player can also be configured to NOT show other computers on the LAN if you want. Check out chapter 2.4 of the guide here: https://knowledgebase.nomachine.com/DT11R00177#2.4.

[Britgirl]

Can you try rebooting the VM again and also restart nxserver? Please also send us your server.cfg file so we can check its configuration. You can send it direct to us at forum[at]nomachine[dot]com. Thanks!

[Britgirl]

For the record, the affected Workstation host details:

NAME="openSUSE Tumbleweed"
# VERSION="20220213"
ID="opensuse-tumbleweed"
ID_LIKE="opensuse suse"
VERSION_ID="20220213"
PRETTY_NAME="openSUSE Tumbleweed"

[Britgirl]

Hi Jalberto,

can you send those files that didn’t attach directly to forum[at]nomachine[dot]com? Please use the topic’s title as the subject of your email. At this point you should also send us the NoMachine logs from the computer you are connecting to. Please read the instructions here: https://knowledgebase.nomachine.com/DT11R00182

Thanks!

[Britgirl]

So something is not right. Tell me what Linux distribution you’ve installed Workstation on and what version of the distro.
Then we’ll need to take a look at your debug logs:

On the problematic host:

nxserver --debug --enable all 
nxserver --restart 
nxserver --debug --collect
nxserver --debug --disable all

The log archive is named as: NoMachine-log-.zip (e.g. NoMachine-log-2018.09.27-11.44.01.zip) and stored in: /usr/NX/var/log/archives on Linux.

Further reference: https://knowledgebase.nomachine.com/DT11R00182

Send directly to forum[at]nomachine[dot]com using the topic’s title as the subject of your email. Thanks!

[Britgirl]

Is the user an administrator or trusted user? You can check with --userlist. If not you can try adding them as I suggested earlier. Does this change anything?

[Britgirl]

I realised I had written the wrong command and then edited my answer, but not before you saw my initial reply. Please tell me the output of sudo /etc/NX/nxserver --version

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