Britgirl

[Britgirl]

Send any attachments as before making sure you put the new topic title as the subject.

Please write here the details of your environment for the developer’s convenience and anyone else reading the thread.

[Britgirl]

Hi, we’ve sent you a link to a download package and instructions. Check your inbox for emails from us.

[Britgirl]

Hi, can you check your email inbox because I sent a link yesterday with instructions. I’ll send it again.

[Britgirl]

Please tell us:

– version of NoMachine on client side

– version of NoMachine on server side

– OS version of Mac

– OS version of Ubuntu

 

Also, logs didn’t attach possibly because they were too big. So send them directly to forum[at]nomachine[dot]com. Use the title of this topic as your subject.

[Britgirl]

Hi, can you send us the logs from the server-side computer? Please follow the instructions here: https://www.nomachine.com/DT10O00163#1

You can send them directly to forum[at]nomachine[dot]com making sure you use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Thanks for letting us know. I’ll close this topic 🙂

[Britgirl]

Can you try the latest version and tell us if you are still getting the white screen?

[Britgirl]

Zenith, it’s not clear whether you mean there are glitches and artifacts when connecting with NoMachine. Since this can be considered a new topic which is unrelated to the authentication issue you previously had, please record here the details of your set up.

[Britgirl]

Have you tried with a different client OS connecting to the Mac?  What’s the result?

[Britgirl]

We received the logs. We need you to test whether Apple Audio Core is working properly.

You can do this by trying to record audio by using another application, for example QuickTime Player:

1. Connect to this mac via NoMachine.

2. Play some audio (music for example).

3. Run “QuickTime Player” and choose File -> New Audio Recording.

4. In the recorder, click the Options pop-up menu and select “NoMachine Audio Adapter”.

5. Now you should see volume slider moving around (while playing some audio).

6. Try to record audio for a few seconds, save it as a file and then play it on a different machine.

Let us know result of this test. Are you able to here audio of the recorded file?

[Britgirl]

Please check you are using the following --debugand not -debug. So $ sudo /etc/NX/nxserver --debug --collect

[Britgirl]

Your question will be forked to avoid confusion.

[Britgirl]

We still haven’t received them via email. Could it be that you are sending from a domain that is banned because of excessive spam? Or maybe your mail server is blocking your email from leaving? We’ll download them from the link in any case.

[Britgirl]

Apologies, I thought I had left a message here saying no logs had been received. Please submit them again. You could also try attaching them here if they are not too big.

[Britgirl]

So video is fine but audio is out of sync?

Please activate “Disable frame buffering on decoding” in Display Settings and let us know if this changes something in the delay.

To do that:

– open the !M menu inside the session by ctrl+alt+0 or click on the page peel in the upper right corner of the window.

– access the Display ->Change settings panel

– check option “Disable frame buffering on decoding”

What is the application you are using when you experience out-of-sync audio? Does it happen in other applications? E.g if you open the browser and go to youtube, is playing a video still out of sync?

[Author]

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