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Admin privileges cannot be removed the user ‘nx’ otherwise NoMachine won’t function correctly. We’ve updated the article to make this clear.
This question has been asked a couple of times in this forum and they point to the article in our knowledge base 🙂
Reserved names for NoMachine programs
https://www.nomachine.com/AR01N00871“the ‘nx’ and ‘NX’ names are reserved and cannot be used on the system for different purposes than NoMachine itself…..The nx account cannot be deleted from the system or the NoMachine server will be no longer operational.”
Using Nedit in custom session didn’t give us any weird scrolling, and you are the only user to report this to us to be honest.
Graywolf latched on to something that in his opinion needs much deeper investigation. To do that he simply needs the steps to reproduce in the Cadence program and a test case if possible. He did ask in his post of https://forums.nomachine.com/topic/still-get-sluggish-screen-draw-performance#post-28462 whether the video you submitted was of Cadence, because it’s not clear what this “SOS Window” is that you refer to).
If you write to us as I suggested earlier, the team can ask some questions about your environment to get started including how to reproduce what is visible in the video with an application that we have access to. Thanks!
We aren’t aware of freeze issues on Ubuntu. Can you send us the logs from the affected server? Please follow the instructions here: https://www.nomachine.com/DT10O00163#1.1
You can either attach them here or send them directly to forum[at]nomachine[dot]com making sure you put the title of your topic the subject of your email.
Thanks!
We’re going to send you a client side package which includes a patch. We’d like you to install this client version and use it to connect as you normally do. Tell us the outcome when connecting.
We tested again with i3-gaps and everything is running fine. Please try with the free x84_64.tar.gz package and tell us if you still get the same behaviour.
I guess I don’t have high hopes seeing that it was created in 2015
Work is actually being completed on this right now.
Hi, thanks for this additional information, this is really useful and the developers are looking further into this. In the meantime, I’m going to send you a private email to the link to the library along with instructions. Once you’ve installed it, you’ll to reproduce the problem and then submit the logs again.
Hi MickM, the problem is that despite dedicating considerable time to this topic, the bug and trying to reproduce it in our labs, our developers have been unable to do so. Not even with Cadence or similar apps which we have in our labs and which we test regularly with. So no progress has been made in identifying what is causing it since we haven’t been able to duplicate this very weird behaviour. From the logs we can see an excessive number of requests from Cadence and we know from your earlier observation this doesn’t occur in a virtual desktop session, only in custom session. (My suggestion here would be to use a virtual desktop session rather than a custom session in the meantime, if you can, to avoid the redraw issue).
The specific steps is what we need in order to reproduce the behaviour, as Graywolf suggested. This is the only way to go forward with the investigation and the forums is not the place to do this.
So, I know that you are connecting to a Workstation and that the server is perhaps not managed by you, but by an administrator (?). In that case, what I advise you to do is open a support enquiry if it is not running as expired. This will allow us to correspond more freely without having to worry about sensitive information being made public. Alternatively, you can submit a “report issue” (support page of website, scroll down to he bottom) and we take it from there. Bear in mind, however, that we will need the version of Cadence, we will need the precise steps to reproduce the error in Cadence and a possible plain test case for us to use. Additionally, and if necessary, we can reach out to Cadence since we also have a direct channel with them as well.
I’ll leave the topic open for a while to allow you to reply if you wish to, after which I’ll close it and alert the team to this thread in case you decide to reach out to us via the website.
We make regular tests on Arch (rolling release) so this is strange.
Can you tell me what the kernel version is and system architecture?
Also, what desktop environment are you using?
This is a known issue and there is a temporary workaround.
White screen occurs when macOS is rebooted just after the installation of NoMachine
https://www.nomachine.com/TR06R09746If you want, I can send you a patched version for you to try.