Britgirl

[Britgirl]

H.264 support is available in Enterprise Desktop for Raspberry, that means you get server-side encoding included. Installing the free NoMachine packages, you’ll need the AVC pack. If you’re using Raspberry as a connecting client, you’re going to need the AVC pack as well.

See this article for more details: https://www.nomachine.com/AR10K00706&an=h.264

We are working on adding support for H.264 HW decoding for Raspberry, however.

[Britgirl]

It’s planned for version 7. The associated Feature Request is here: https://www.nomachine.com/FR01P03578

[Britgirl]

Should you encounter the issue again, by all means submit the info to us with all the details to allow us to reproduce and we’ll investigate.

….it would be useful to pin a how-to document somewhere with setting up a basic Linux/NoMachine build, listing the Distro and version, any commands needed to change the desktop environment etc to get a base config up and running.

NoMachine has been designed to work out-of-the-box, so installing on the supported operating systems (which must be the original default installation package that you get from the original provider) is easy, and the software is up and running once install is complete. Unfortunately, we cannot provide installation instructions for Linux distributions – this is the job of the provider 😉

What should I do if I have a problem with Linux or my desktop environment?
https://www.nomachine.com/AR11K00740

In order to cover the widest number of versions for the supported Linux Operating Systems, offers three families of RPM, DEB and Compressed TAR packages. Our knowledge base contains a massive selection of installation and configuration guides, and there are several how-tos which take the user through the set-up or advanced configuration. Where there is unusual behaviour due to a change in the distributor’s default OS, we document it and provide a workaround, or we update our documentation. As I mentioned before, Linux has hundreds of flavours so it would be impossible to have guides for every single flavour out there, which is why we concentrate of a narrowed down selection. That doesn’t mean that the Linux packages won’t work on less popular variations.

Installation instructions for NoMachine on Linux (rpm, deb, tar.gz) are available here: https://www.nomachine.com/DT02O00124#2.4.

[Britgirl]

Hi, please send your nxs session file to

…forum[at]nomachine[dot]com…

It’s too long to paste into the topic page. Thanks!

[Britgirl]

We use Linux Mint for our tests, and to be honest it’s probably one of easier Linux distros out there (and there are hundreds of variations). We’ve not been able to reproduce the problem you are encountering with our standard free version for Linux, and the latest version of Mint. It’s unlikely that a VM would be the cause of this behaviour. Linux Mint is pretty much “out-of-the-box”, and NoMachine installs out-of-the-box on all supported distros, plus we test many, many more, including not so popular ones.

The desktop environment, however, shouldn’t be based on Wayland because NoMachine hasn’t added support for this yet. So you need to choose an alternative DE if you are using it, see our Feature Request for more details: https://www.nomachine.com/FR10N03221

You don’t mention the actual version of Mint you are using, nor the desktop environment (DE). For example, KDE or Gnome? Another maybe?

… sometimes screen elements/text aren’t rendered properly in the NoMachine windows client and/or there are phantom images that won’t go away.

Can you provide a screenshot?

As for Quantum, we have this version on all our test machines and don’t have any issues whatsoever.

So you need to tell us:

– the DE and Mint version

– clarify phantom images with a screenshot

[Britgirl]

@molokovskikh, it’s worth checking the loopback configuration as ‘og00r’ suggested. Let us know what you find.

[Britgirl]

Whilst we were investigating we found a similar issue which is affecting Windows 7 when an application is placed on the NoMachine mounted disk.

If you want you can sign up to receive notification of a fix available by using the ‘notify me’ tool.
https://www.nomachine.com/TR01P08368

[Britgirl]

It’s not a bug but rather a missing functionality 🙂 A new Feature Request has been inserted into our roadmap which will add support for DUO security. Please consult the Feature Request here: https://www.nomachine.com/FR01P03575. Until then, a possible workaround is to configure Duo Auth to automatically pass the code without asking for the method, and selecting the protocol to SSH in the session set-up.

[Britgirl]

We are still waiting for more information from you (I sent you a direct email, maybe you didn’t get it?) If you are still having the same problem can you send us the requested info?

The content was:

Some logs are still missing. Maybe there is a problem with permissions in accessing logs directory?

Can you try to look in:

C:\ProgramData\NoMachine\var\log\node

[Britgirl]

Please send any logs to forum[at]nomachine[dot]com. Thanks!

[Britgirl]

Please confirm:

– Operating system and its version on connecting client

– Operating system and its version on remote machine you are connecting to

– NoMachine product and version installed on connecting client

– NoMachine product and version installed on remote host

– Application(s) that you are trying to copy from and to

Thanks!

[Britgirl]

Did you follow the instructions here?

https://www.nomachine.com/getting-started-with-nomachine-for-android

Step 2: Log in to the remote computer

You will be prompted to log in using the credentials for your account on the remote computer. Use your usual account credentials.

When using NoMachine, you must have an account on the remote computer you want to connect to and use the credentials of that account when prompted (see fig. 4 in the Tutorial I pasted above).

[Britgirl]

If it’s not possible for your administrator to open a support enquiry with us, please contact us via the website selecting General Enquiries: https://www.nomachine.com/contact-request.

 

Thanks!

[Britgirl]

I updated to NoMachine version 6.0.62 for Ubuntu 14.04.5 amd64 from 5.3. Now I can’t log in because NoMachine asks for password for the two-factor authentication. How can I get fix this? I don’t have the installer for the previous version anymore.

 

If you are referring to the NoMachine login, please see the following article:

‘NoMachine login’ authentication method in version 6 is no longer available
https://www.nomachine.com/AR11O00947

[Britgirl]

Do you mean you have the evaluation Enterprise Desktop installed on the remote host that you are connecting to?

[Author]

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