Forum Replies Created
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Britgirl
KeymasterHi, this is a currently know issue https://www.nomachine.com/TR05Q09329.
We can send you a patched package for further testing. If you’re interested, please write to us at forum[at]nomachine[dot]com and we’ll send you a link.
June 5, 2019 at 12:18 in reply to: Can only get display on client machine if a monitor is plugged into server #22568Britgirl
KeymasterHi, this is the same problem as discussed here: https://forums.nomachine.com/topic/black-screen-connecting-to-nx-6-7-6-on-linux
We can send you a patched package, please write to us at forum[at]nomachine[dot]com if you’d like to receive it for your distribution.
Britgirl
Keymaster/etc/NX/nxserver --restart
The problem is that — has to be enclosed with the ‘code’ tags which I have now corrected in both Mth and Nikolas’ posts ๐
Britgirl
Keymaster@pellisuk can you send system (
/var/log/syslog
) and NoMachine logs to forum[at]nomachine[dot]com? Please enable debug, restart nxserver (sudo /usr/NX/bin/nxserver โrestart
) before you reproduce problem. Instructions about debug and collecting logs you can find here: https://www.nomachine.com/DT07M00098#1.
@dlp_1 can you send just the/var/log/syslog
content?We would also like to send a debug library with further instructions which would eventually help us with the investigation. Let us know if you’re interested.
Britgirl
KeymasterLogs would be useful for the problem connecting from Mac to Linux. We would need sets from both sides, so client logs from the Mac machine and server logs from the Windows PC. You can submit them here or send them to forum [at]nomachine[dot]com using the title of your topic.
Instructions on how to gather logs are available here: https://www.nomachine.com/AR10K00697.
Britgirl
KeymasterCan you try disabling your firewall and then try to connect?
If that makes no difference, we’ll need the full set of logs from both the connecting client and server side which you should extract after reproducing the error. Instructions for enabling and extracting the logs are available here: https://www.nomachine.com/DT10O00163. Please send them directly to forum[at]nomachine[dot]com making sure you include the title of the topic in the subject of your email. Thanks!
June 3, 2019 at 12:03 in reply to: Double boot Linux/Windows host – W10 to W10 works only in one direction #22535Britgirl
KeymasterHi, the logs from the server side would be useful. Please follow the instructions here: https://www.nomachine.com/DT10O00163
You can send them directly using the address forum[at]nomachine[dot]com making sure you include the title in the subject. Thanks.
Britgirl
KeymasterUser submitted updated information that version 6.7.6 fixed the issue.
Britgirl
KeymasterTo everyone following this topic, we are aware of issues on certain models of Chromebook (it is not limited to Pixelbooks as we previously thought) and we are continuing investigations. Until we are able to reproduce the same strange behaviour which will allow us to open a Trouble Report, this topic will be archived. Any updates will be posted on the forums.
Britgirl
KeymasterThis is the Trouble Report related to the issue reported here: https://www.nomachine.com/TR05Q09323. You can sign up to receive a notification when a fix has been officially released in an upcoming update. In the meantime, we will reach out to you individually with a hotfix.
Britgirl
KeymasterCheck your inbox ๐
Britgirl
KeymasterHi, thanks for the new set of logs.
They show us that there is a sudden termination of nxnode upon connection, but unfortunately they don’t provide useful hints as to why that is happening. So, I need to ask you to send us some additional information.
Please check for core files and then send us a backtrace (after having reproduced the problem again). To do that, follow the instructions here: https://www.nomachine.com/AR09L00810
You can attach the files and send them to us directly as you did last time. Thanks for your collaboration ๐
Britgirl
KeymasterHi dlp_1,
we received the logs but unfortunately you enabled them when some of the processes were already running. So I have to ask you to restart the nxserver reproduce and send logs again (restart can be achieved by executing /usr/NX/bin/nxserver –restart). Thanks!
Britgirl
KeymasterNikolas, can you send us logs from the Linux host?
Please follow the instructions here: https://www.nomachine.com/DT10O00163. You can send them directly to forum[at]nomachine[dot]com making sure to include the title of your topic in the subject. Thanks.
Britgirl
KeymasterUpdate: from version 6.6.8 onwards, the most recent version of FFMPEG (4.1.3) is supported.
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