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Let’s check to see if the node is running. Open a terminal on the problematic Mac and run this command:
/Applications/NoMachine.app/Contents/Frameworks/bin/nxserver --statusIf the server is running, you’ll get this:
NX> 111 New connections to NoMachine server are enabled. NX> 162 Enabled service: nxserver. NX> 162 Enabled service: nxnode. NX> 162 Enabled service: nxd. NX> 162 Enabled service: nxhtd.What output do you get?
Hi, the logs were not complete and were also missing the affected session.
Please follow the steps in the document here on how to extract complete logs: https://www.nomachine.com/DT10O00163.
Have you updated the Ubuntu OS or the NoMachine package on the Linux box? We aren’t aware of any issues like this, but if you tell us the version of Ubuntu we can check it anyway.
If the problem comes back, let us know.
Thanks for the feed back Sissy! If you are interested in a more formal reply read this comment to another user about H.264: https://forums.nomachine.com/topic/much-faster-screen-updates-in-latest-version 🙂
Thanks kosak and graphixillusion. We’ve found the problem affecting specifically set-ups with large screens, so are in the process of patching. We’ll then send a new patched version (full binary) for testing 🙂
Check that you have one of the Terminal Server products installed e.g. Workstation, Terminal Server. You can do that by following the steps here: https://www.nomachine.com/AR07C00232.
If you have the free NoMachine product installed you will connect to the physical display of the remote computer. You say “it didn’t use to happen”. What product did you install beforehand?
More information about the free edition of NoMachine is here: https://www.nomachine.com/AR10K00700
Hi, if you send us the logs of the C1 machine, we can take a look to see why you can’t connect to that computer. To extract the full logs, please follow the instructions for the affected PC here: https://www.nomachine.com/AR10K00697
Send attachments directly to forum[at]nomachine[dot]com making sure to reference your topic. Thanks!
Having a NoMachine server for Android could be a possibility to allow customers to receive remote assistance on their device, for example, but that use case represents a very small percentage of our customers. It’s something we have evaluated but not officially added to our roadmap yet, given that we have always focused on bringing the full computing capacity of a desktop to the user.
So, it’s something we’d like to do, but for the moment remote mobile device support is not currently a priority.
Hi noone and gamer, thanks for your feedback 🙂
Let me point you to a recent comment of one of our developers to a similar topic submitted to the forums: https://forums.nomachine.com/topic/much-faster-screen-updates-in-latest-version
Hi, thanks for the logs. Unfortunately they didn’t reveal anything strange and we have not been able to reproduce the problem either. If you agree, we’d like to send you a debug library with further instructions on how to extract new logs. Is this ok?
@graphixillusion, can you send us the client-side logs? Send them to forum[at]nomachine[dot]com and reference the topic as well. Instructions for getting logs are here: https://www.nomachine.com/DT10O00163#2
@Gaet16221284 we’d like to send you a small debug library to let us get further debug information for the investigation. If you agree, we’ll send it on privately with further instructions. Thanks!
Version 6 is compatible with version 5. What’s the reason behind your admins saying that it won’t work?
It would be better to update the server side, not just the client side, and ask your admins to submit a support ticket if possible.
In the meantime, can you submit a screenshot that shows the problem? Is anyone else in your company experiencing this problem?