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Hi 🙂
Your Gmail domain is blocking emails from forum[at]nomachine[dot]com. I just tried to send you the test tool again, but to no avail. I have attached it here, please let me know when you’ve downloaded it, so I can remove it.
I forgot to add that if you prefer, you can send us a screenshot of what you see to forum[at]nomachine[dot]com that way you are not publishing any sensitive information.
Now, if I can’t get that type of connection working between 2 machines 5 miles apart, how can I get them working with an enterprise account?
Also, I find it aggravating using the other type of desktop connections, because I help a lot of friends over those connections and then they want me to buy a licence at a price I really can’t afford because I am not a company.
I didn’t say that Enterprise Desktop would make those problems go away. I was simply highlighting that as well as the free product, there is also a paid-for edition with more connections. But never mind 😉
You and your friends can continue to use the free NoMachine product. But first we need to understand how to get you connected to the remote computer. Presuming you are trying to connect to your friend’s PC, to connect to it, they will need to tell you their IP address, and if they want to connect to your computer, they will need to know your IP address.
NoMachine retrieves the public IP and maps the port automatically when the router supports UPnP or NAT-PMP port mapping. In some cases, however, the automatic port mapping is not possible. It will then be necessary to configure the router manually via its administrative interface.
To know what to use to connect to your PC, on your computer where you installed NoMachine, click on the !M icon (the NoMachine Monitor) which is visible in the computer’s system tray. Click on ‘Show the service status’. Do you see two IP addresses?
It would also help to know a little more about your networking environment. For example, is the internet connection made via a USB dongle or what some call ‘Mobile internet’ (via a cell network)? A PC with USB dongle gets a private non-routable IP which is assigned by your ISP to a public IP, and ISP routers don’t permit UPnP operations (which is what NoMachine currently needs in order to open the port on the router and detect the public IP.) NoMachine Network will solve this.
I installed latest free version on another machine at a friend’s place to test internet connections
So you want to connect to your friend’s computer? To do that you need to know its IP address as explained in the guide. Can your friend tell you it? Did you/he follow the instructions in the Getting Started Guide for connecting over the Internet? To access your home or office computer over the internet, jump to the instructions here.
From the screenshot the IP you are connecting is an IP address for LAN – local network. The public IP address usually will usually be a longer number. (see image below, taken from the Guide I just mentioned) You will need account credentials on that computer to be able to access it.
It should be simple to connect between 2 computers over the net?
You’re right. And you’ll be happy to know that we will be releasing the Network functionality which will avoid you having to know the IP address or hostname of the remote computer. So watch out for this.
NoMachine Network (previously labelled ‘Anywhere’) – https://www.nomachine.com/FR07J02731
It will be free, and it will most certainly make it easier for users, like yourself, who want to replace other alternatives – either because they aren’t completely free, are slow, have pop-ups or are missing some features – with a product that will be free, feature-rich and unbeatable performance.
NoMachine already offers some fantastic features which you’ve probably seen here: https://www.nomachine.com/nomachine-features. For those who prefer tech assistance directly from our support team or unlimited connections to the physical desktop (that way your friends can all connect to the same desktop at the same time :-)) Enterprise Desktop offers great value: https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Desktop
Let us know if you continue to have issues.
UPDATE: the behaviour is expected, thus the TR has been closed. In its place a Feature Request has been opened:Â https://www.nomachine.com/FR03N03087
Thanks for the feedback 🙂
Whilst Wayland is the default display server in 17.10, NoMachine cannot work out-of-the-box unless users disable Wayland. Hence we’ve not added it yet to our list. When 18.04 is out of beta (April time?), it’ll go through the the usual QA before we can add it to the list of supported versions. That’s generally a period of 30 days. Please see the following article for more details:
NoMachine policies to support pre-release/new versions of operating systems
https://www.nomachine.com/AR03E00450Just so users know how to disable Wayland, it’s written in the link I pasted above.
“Until NoMachine implements support for Wayland protocol users are advised to disable Wayland in gdm configuration by adding the following key in /etc/gdm/custom.conf:
WaylandEnable=false”
Try the Workstation for Linux. The Terminal Server range (for Linux) provides an individual workspace, what we call virtual desktop. Workstation offers up to 4 virtual desktops. Compare the products here:Â https://www.nomachine.com/comparison-terminal-server-products.
Installing NoMachine (free) or the Enterprise Desktop will give you access to the physical display on the computer you are connecting to. More reading about the differences between the products and virtual vs physical are available here:
https://www.nomachine.com/AR10K00700
https://www.nomachine.com/AR10K00702
We received the requested information, and it’s in the queue. The past week has been hectic preparing for the release (today). Thanks for your patience 🙂
@otlichnik73 to check where the problem is on your network, you could use a third party tool such as Wireshark. This will help you troubleshoot your network problems by capturing, filtering and inspecting packets. Check out this article here https://www.lifewire.com/wireshark-tutorial-4143298 if you want to know more about how to use it.
By zipping up the files and sending them on to forum[at]nomachine[dot]com, we’ll also be happy to take a look.
As a follow up I suggest you read the following article:
What should I do if I have a problem with Linux or my desktop environment?
https://www.nomachine.com/AR11K00740To be able to debug your system thoroughly, it would be better to do that under the provisions of a support contract. The forums are indeed a means to request assistance, generally used by those installing the free version or evaluation software and need help with basic configuration. But issues which appear to be related more to your environment and not the NoMachine software (since we are not able to produce the problem using your set-up and distro out-of-the-box from the provider) would need quite a deep analysis. If you are interested in taking this investigation further, please contact our team via the website.
H.264 support is available in Enterprise Desktop for Raspberry, that means you get server-side encoding included. Installing the free NoMachine packages, you’ll need the AVC pack. If you’re using Raspberry as a connecting client, you’re going to need the AVC pack as well.
See this article for more details: https://www.nomachine.com/AR10K00706&an=h.264
We are working on adding support for H.264 HW decoding for Raspberry, however.
It’s planned for version 7. The associated Feature Request is here: https://www.nomachine.com/FR01P03578
Should you encounter the issue again, by all means submit the info to us with all the details to allow us to reproduce and we’ll investigate.
….it would be useful to pin a how-to document somewhere with setting up a basic Linux/NoMachine build, listing the Distro and version, any commands needed to change the desktop environment etc to get a base config up and running.
NoMachine has been designed to work out-of-the-box, so installing on the supported operating systems (which must be the original default installation package that you get from the original provider) is easy, and the software is up and running once install is complete. Unfortunately, we cannot provide installation instructions for Linux distributions – this is the job of the provider 😉
What should I do if I have a problem with Linux or my desktop environment?
https://www.nomachine.com/AR11K00740In order to cover the widest number of versions for the supported Linux Operating Systems, offers three families of RPM, DEB and Compressed TAR packages. Our knowledge base contains a massive selection of installation and configuration guides, and there are several how-tos which take the user through the set-up or advanced configuration. Where there is unusual behaviour due to a change in the distributor’s default OS, we document it and provide a workaround, or we update our documentation. As I mentioned before, Linux has hundreds of flavours so it would be impossible to have guides for every single flavour out there, which is why we concentrate of a narrowed down selection. That doesn’t mean that the Linux packages won’t work on less popular variations.
Installation instructions for NoMachine on Linux (rpm, deb, tar.gz) are available here: https://www.nomachine.com/DT02O00124#2.4.