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Can you send us the full set of logs? From the Ubuntu server machine and also the Mac device you are connecting from.
Please follow sections 1 and 2 from this document, https://kb.nomachine.com/DT08U00298. Set the log level to 7. You can submit them as two attachments if they are not too big, or you can send them directly to forum[at]nomachine[dot]com.
It’s not possible to list multiple IP addresses. It’s something that we plan to do, we just have not had time to do it because of other development priorities.
Hi,
I’m not sure I understand. You are experiencing slowness of those applications during a NoMachine session? If you don’t use NoMachine at all, are those applications slow to open? We are not aware of similar problems with slow launch of applications during a NoMachine session. If you are experiencing this slowness on the machine when using it locally (i.e not in the a session), maybe it’s a good idea to hear what Xubuntu/Ubuntu devs have to say?
We found your machine and User Id paired. This means you approved the pairing request on your phone. We don’t understand why the push notifications are not appearing. Can you send us the logs from the server machine?
– set log level 8 on the server
– restart nxserver
– reproduce the problem
– take logsFor full instructions see here: https://kb.nomachine.com/DT08U00298#1
Also useful would be to see a screenshot (send privately) of Settings -> Network -> Machine.
Hi Brian,
the logs were not useful, the agent logs were missing. On the NoMachine server side, let’s use the traditional CLI method to get them again.
https://kb.nomachine.com/DT08U00298#2. You can name the file yourself, use the example we provide in the instructions.
We assume you are using the latest version 9. We have not been able to reproduce this. Please tell us the desktop environment you are connecting to on the Ubuntu VM. Does it happen when pasting to all Ubuntu applications or with specific ones (which ones)?Are you using NoMachine free edition both sides?
So you can reproduce it when you connect from on Win 11 (any NM version) to NoMachine v9 on Windows Server 2025?
Just to update you, we have received your email with your User Id details and will come back to you with our findings soon.
A quick update on this. The bug that was reported here was not fixed as I previously wrote. In the next maintenance of v9, there will be a fix, so please follow us for updates 🙂
To avoid investigating the same problem twice, in your case poi101 I suggest to go through the support channel.
Hi,
we haven’t recently tested although we did in the past and had no problems. What specific Cloudflare product are you using?
I wonder if making the solution (add DisplayServerExtraOptions “-eventdelay 0” to the config file) shouldn’t be the default; it produced no downside in my other two remote machines.
NoMachine’s default behaviour is always to give precedence to the input events from the local user over the ones from the remote user, so that the local user will always have the possibility to re-take control of the session.
Now that version 9 is out, it makes sense for you to update to that and provide feedback. The forums are for problems on the latest version. Problems with NoMachine 8, which is still of course supported, can be investigated through a support ticket. So, please let us know if you are both still able to reproduce this problem of “service stops running” on the latest release. If you can please, submit the logs. We have new instructions and a much easier way to get the logs with NoMachine 9. Please see the steps here: https://kb.nomachine.com/DT08U00298#1. The server logs will provide all logs that we need.