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Ideally we would need logs from the affected remote desktop session from the upgraded installation (if that’s possible)? Instructions on how to enable debug are here: https://www.nomachine.com/DT07M00098. We can also prepare a debug package for you to install if you are willing to help us investigate, we’ve tried to reproduce on a replica of your set up, but to no avail.
Also, does disconnecting and reconnecting help or does the session still stay unresponsive to clicks?
The TR associated with this forum post was closed in the software release 5.1.40. Everyone, please update. https://www.nomachine.com/TR06N06907
Please send us the logs from ProgramData/NoMachine/var/log directory with increased debug level. Details on how to increase the level of debug are here: https://www.nomachine.com/DT07M00098#3
Send to forum[at]nomachine[dot]com
If there is a bug on Fedora 24 when using the free version, it will also be in the Enterprise Server installed on Fed 24. The only difference between those two products is that the latter lets you run virtual Linux desktops. The free product lets you connect to the physical display.
Please submit the logs that you failed to attach, that way we can check. (preferably both client and server sides). Thanks!
Provided you have installed one of the products with the virtual Linux desktop functionality (e.g Workstation), follow the steps here: https://www.nomachine.com/creating-new-virtual-desktop-sessions
Please send the logs direct to forum[at]nomachine[dot]com. They may have been too big to be attached here.
We received the Player side logs. We will need to check the server side logs (the whole /usr/NX/var/log directory is better). Please see the instructions here on how to enable and extract them, https://www.nomachine.com/DT07M00098.
Then send them on to us as you did before. Thanks!
There is a Trouble Report open for this issue: https://www.nomachine.com/TR12L04740
Please use the ‘notify me’ option to receive an email from us when a fix has been released.
Please refer to https://www.nomachine.com/DT07M00090 section 7.2 Managing sessions.
Can you send those logs to forum[at]nomachine[dot]com? They were likely too big for the forums to attach.
We will be releasing patches in the next update (coming soon) to get round these nvidia problems that were recently introduced in their drivers.
We’ve reproduced this and opened a Trouble Report which you can see here: https://www.nomachine.com/TR06N06920
Please sign up to receive a notification when a fix has been released.
Hi, can you confirm what version is on the server side? You mention 4.6.16 – is that both sides?
Also, is it copy from Win to paste in Linux that’s not working, or the other way round? Both ways? What application are you using and in which desktop environment on the Linux server?
Hi, thanks for your feedback 🙂
I can answer straight away on a few of your points/questions. One of our devs will be looking in to the issues you’ve reported in 1) and as a consequence will also cover 2) and 3) in your conditions list.
3) What makes my machine accessible remotely: a) leaving the computer on and the application running? or b) leaving the computer on and the service is running?
To be able to access your machine you need to leave your computer on, and the NoMachine service running (check the status in the icon tray that !M is visible).
4) In one sentence what is the basic difference between NoMachine free (peer-to-peer) and NoMachine cloud?
Cloud Server provides access via the browser, so you don’t need to install NoMachine on the connecting client.
5) Will NoMachine cloud run on FreeBSD (for UNRAID)
The supported platforms on which you can install NoMachine (server side) do not include FreeBSD. We are currently evaluating whether to add it.
With regards to your suggestions, we really appreciate you submitting them. We’ll analyze them one by one and see what improvements can be made. I’ll point out at this stage that point 4 in your suggestions list will be solved when we release NoMachine Network (was Anywhere). You can read more about this here: https://www.nomachine.com/FR07J02731