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@lhw1609 Just use your system username and password. The one you usually use to log in on that machine.
There is a limit on the mail server. Is it possible for you to split them up maybe? If they are so big, it might be that you have logs from old sessions? If so, we don’t need those, just the logs from the affected session.
No logs were attached I’m afraid. Can you reattach or submit them to forum[at]nomachine[dot]com? They should be both client and server-side logs. I understand that your client is Windows, but we would also need you to confirm what you are connecting to: OS and version, what NoMachine product is it? If you are not the administrator of the server you are connecting to, then it might be better if they open a support ticket.
If you are accessing a NoMachine server installation which you are in charge of, the full instructions for extracting the logs (both sides) are here: https://www.nomachine.com/DT07M00098.
We’ve reproduced this and have opened a Trouble Report here: https://www.nomachine.com/TR02N06521
You can use the ‘notify me’ tool to know when a fix has been released.
Please submit those log files to forum[at]nomachine[dot]com making sure you reference your topic. Thanks!
https://www.nomachine.com/TR01N06379
Please use the ‘notify me’ alert to know when a fix has been released.
Hi, can you enable debug and submit logs? Instructions are available here: https://www.nomachine.com/DT07M00098
Send them on to forum[at]nomachine[dot]com making sure to reference your topic.
The logs were refused so I suggest you send them to forum[at]nomachine[dot]com.
Also, have you checked that the connections are enabled on the Windows machine that you are trying to access? See fig. 9 here: https://www.nomachine.com/DT11M00106#3.1.
What dialog are you seeing when trying to connect? What are you connecting from? I.e what OS is the client computer and what product from NoMachine have you installed?
This looks similar to a problem that we recently investigated. Can you send us the complete set of logs and send to forum[at]nomachine[dot]com?
Follow the instructions here: https://www.nomachine.com/DT07M00098. We’ll need both sides, local (client) and remote (server).
There should be nothing to tweak to in order to show ‘ticks in boxes’ in the remote desktop session. What OS do you have on the client side? What OS & version on the machine you are accessing? What product and version from our website did you install? What application, with these check boxes that you need to tick, is it?
This is a bug and the Trouble Report is here: https://www.nomachine.com/TR02N06450
Please use the ‘notify me’ box to receive notification when a fix has been released.
https://www.nomachine.com/FR12M02989
Please use the ‘notify me’ tool to know when it has been implemented.
Users can sign up to the ‘notify me’ in order to know when it has been implemented. I will now close this topic.
In the client-side logs that you sent in earlier we can see that you are using a local IP address to connect. The error message given is an indication that the IP address is wrong. We also see that you tried changing the port, probably just to check if that was the problem, and the same error is given. If it was the port which had been wrong, the message would be ‘Connection refused’.
We assume that your machines are both on the same local network, and that you are not trying to connect from outside that network. Can you confirm this? If you are on the same network, have you tried connecting in the reverse direction?
Additionally, it would be useful to have the logs from the machine that you are trying to connect to. Please take a look at the instructions on how to enable debug on the Windows machine you’re trying to reach. Once you’ve enabled the logs, reproduce the error (by connecting) and then zip up the logs from that side. Send them to forum[at]nomachine[dot]com.