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Britgirl
KeymasterWe will be sending you an email soon with further instructions.
Britgirl
KeymasterIn the meantime we have also notified Oracle. It appears to be something that may well need to be fixed on their side. Of course, if there is a fix that we can implement, we will post any info here.
Britgirl
KeymasterWhat Linux distribution and version are you using on the PC at work (the server)? Client OS which initiates the connection ? – useful to know for replication during investigation.
Britgirl
KeymasterSimilarly to what was suggested above you could try updating the driver.
November 10, 2015 at 10:58 in reply to: Black screen while attempting to connect to Gnome Ubuntu 15.10 #9037Britgirl
KeymasterHi everyone, the patch hasn’t been released yet. When a new version of a major Linux distribution comes out, it needs to go through our quality assurance procedures to check compatibility and potential usability issues, such as the one described in this thread. We generally need at least a month in order to officially add it to our list of supported list. This gives us the time to test thoroughly and eliminate problems.
Until then, the best alternative is either to use virtual desktop sessions (if you are using Workstation), or use another GUI such as KDE, Unity, XFCE, LXDE or another if that’s possible.
Britgirl
KeymasterThe Trouble Report is here https://www.nomachine.com/TR11M06188.
When the fix has been officially released you will receive a notification. Just check the ‘notify me’ box and leave your email address.
Britgirl
KeymasterIf you haven’t already done so, please update to the latest version. A fix was released in NoMachine 5.
November 6, 2015 at 15:19 in reply to: Black screen while attempting to connect to Gnome Ubuntu 15.10 #9001Britgirl
KeymasterThis looks similar to a bug we found in our internal tests and for which we have implemented a patch (not released yet). But to make sure, can you tell us who the owner of the session is? You can see this info in the session list once you’ve authenticated e.g User ‘nomachine’.
Attachments:
November 2, 2015 at 09:58 in reply to: Can I connect two Linux computers both behind NAT firewalls? #8906Britgirl
KeymasterI think Fra81 meant to point to this: https://www.nomachine.com/getting-started-with-nomachine and https://www.nomachine.com/getting-started-with-nomachine#internet
Britgirl
KeymasterI just made a quick test from Android client to the latest NoMachine 5 installed on Ubuntu 14 and don’t have any problem. I see the system’s login screen. Have you tried the latest version? It might be a good idea to send us logs. Follow the instructions here: https://www.nomachine.com/DT04M00076 send to forum[at]nomachine[dot]com making sure to reference your topic.
October 30, 2015 at 15:19 in reply to: Unable to authenticate from Win10 to another Win10 system #8890Britgirl
KeymasterPlease make sure you are using the latest version. If you are still having problems, you can check the logs by following the instructions in the article here https://www.nomachine.com/AR10K00697
Britgirl
KeymasterPlease make sure you download the latest version which we released last week. It contains the fix for the above TR.
Britgirl
KeymasterThe following information would be useful:
– NoMachine product on local and remote machine (free version, Workstation, etc).
– Whether the problem arises connecting to a physical or a virtual display.
– Remote and local Windows/Mac/Linux version (Windows XP/7/8, OS X 10.x, Ubuntu xyz, Mint x.y, etc.).
– If on Linux, desktop version (GNOME. KDE, whatever) on client and on server.Britgirl
KeymasterHi Sean,
there is a Trouble Report open on that: https://www.nomachine.com/TR10M06171
You can sign up to receive notification of its fix if you want. Just follow the link.
October 27, 2015 at 16:40 in reply to: What are the important modifications of NM from version 3 to 5 #8851Britgirl
KeymasterIf you have a subscription with us then you should open a ticket in your customer area. If you are using the NX Free Edition from our legacy software, you can use the Contact Us link in the footer of the website below. Select General Enquiries.
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