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We kindly request everyone to update to the latest version 5.2.11 and let us know if you continue to have problems.
We need to see logs because we are unable to reproduce it. It could be due to a strange character in the user name.
Steps:
1) enable logs according to the instructions here https://www.nomachine.com/DT07M00098
2) restart the server
3) also try to connect
4) gather the logs and submit to forum[at]nomachine[dot]comThey’re probably too big to be accepted. Don’t worry, we have the ones you originally submitted by email 😉
Hi, I noticed that you are a customer and have already contacted us for issues you are encountering with desktop session numbers. What I suggest you do is open another ticket for this so you can access our support team’s services directly to avoid publishing any sensitive information.
If the problem still appears please enable debug, restart nxserver (
/usr/NX/bin/nxserver --restart) and send logs from server side to forum[at]nomachine[dot]com.Instructions about debug and collecting logs you can find there: https://www.nomachine.com/DT07M00098.
We’ve just installed Unity desktop using your same Ubuntu version without problems. What desktop environment are you using? And what version?
You mention tutorial, did you follow our tutorial on this page: https://www.nomachine.com/accessing-your-remote-linux-desktop-on-amazon-elastic-compute-cloud-via-NoMachine ?
Did you install NoMachine earlier and then uninstall before trying to reinstall again? Perhaps with a different NoMachine product? This could have caused problems with the license file for example. The best thing to do is uninstall again, remove the directory /usr/NX completely.
sudo rpm -e nomachine && sudo rm -rf /usr/NX /etc/NX
Then reinstall.
This depends on your system configuration. In 99,99% of cases you need root credentials (or be a part of sudo group) to install anything on the your Linux server.
Hi, checking the logs you sent it, they are from the client-side. We need them from the server side (the machine you are connecting to during the session).
Hi, can you give us more information, such as i) Linux distribution and version on the machine you are connecting to; 2) desktop environment; 3) version and specific product of NoMachine on the remote host; 4) version of NoMachine on connecting client and 5) OS of the client?
We can reproduce the problem, so we’ve opened a Trouble Report https://www.nomachine.com/TR01O07489. Please use the notify me facility to know when a fix has been released.
We aren’t able to reproduce it, so need to ask you for logs from both sides, client and server. Follow the instructions here, making sure you reproduce the error once you’ve enabled debug on the server side. Send them as attachments to forum [at] nomachine [dot] com.