Britgirl

Forum Replies Created

Viewing 15 posts - 871 through 885 (of 5,328 total)
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  • in reply to: Screen too sensitive for consistent right click #48668
    Britgirl
    Keymaster

    Hi, thanks for your feedback. We’ll look for ways to improve that behaviour for all displays and user habits because we understand that it can be annoying.

    in reply to: “Grab the keyboard input” does not work anymore #48662
    Britgirl
    Keymaster

    It was tested before I created this issue. It does not have any effect.

    I see, I didn’t see you mention that earlier. Anyway, we are still unable to reproduce the problem with grabbing the keyboard on Plasme 6. But we did find a bug report on the KDE bugzilla. It seems very like your issue.

    https://bugs.kde.org/show_bug.cgi?id=489113

    For now, we suggest to downgrade to the environment that you said is working for you and wait for KDE to release a fix.

    in reply to: “Grab the keyboard input” does not work anymore #48658
    Britgirl
    Keymaster

    Can you start the player from a terminal instead like this?
    /usr/NX/bin/nxplayer --activegrab

    Btw, Check what’s configured in your nxs file because this setting will override your global setting (configured in Player). You can check what’s in the .nxs file by locating it in the directory defined in the ‘Connections and recordings’ field from the Settings -> Player -> Folders panel of the User Interface.

    in reply to: “Grab the keyboard input” does not work anymore #48653
    Britgirl
    Keymaster

    What is the OS on the nxplayer side?

    Did you try a reboot on the openSUSE side? Is the issue just the Alt F4 key or other Alt+ combinations? Are other keys affected?Please describe the steps you take to reproduce the behaviour.

    Britgirl
    Keymaster

    Hi, the logs don’t report any errors. It’s better to send us the entire .nx folder from the server side with debug enabled first, before reproducing the problem again. Please follow the instructions here and re-submit, https://kb.nomachine.com/DT07S00243. Thanks.

    Britgirl
    Keymaster

    Zip those files and then send to our forum email again.

    Britgirl
    Keymaster

    Hi, we have not received any logs yet.

    in reply to: MacOS Sequoia issues #48638
    Britgirl
    Keymaster

    Any issues in the production-ready Sequoia will become Trouble Reports, which we’ll publish, and they will of course be fixed  🙂

    in reply to: MacOS Sequoia issues #48635
    Britgirl
    Keymaster

    Dear macOS Users,

    At the moment we are aware of some issues with permissions. It is possible that incompatibilities with this beta will be fixed when Apple officially releases it for production. Please bear in mind that NoMachine cannot officially support pre-release (beta) versions of operating systems. We do of course accept bug reports from users who are testing with these pre-release versions and we work to make sure we are compatible at the time of the general release, in this case macOS 15. We will of course investigate all issues reported and evaluate what fixes, if any, are necessary.

    See here for our policies about beta versions: https://www.nomachine.com/AR03E00450

    Britgirl
    Keymaster

    Hi, is it possible for you to send those logs to us so we can take a look? Send them to forum[at]nomachine[dot]com. Thanks.

    in reply to: Mac host HW encode on AMD RX series? #48614
    Britgirl
    Keymaster

    Hi, sorry for the delay in coming back. It’s not good news. We looked at the last set of debug logs and they still don’t pinpoint to the specific problem. What we do know is that a parameter that NoMachine relies on when performing GPU encoding is not being recognized. The error is “Invalid parameter”, but we’ve not been able to pinpoint which specific parameter despite the high level of logs and we’ve been through every single parameter we use. These are our standard parameters, and permit GPU encoding across several dozens of combinations of macOS systems and hardware combinations with diverse video cards. It’s possible that this particular encoder doesn’t support one of the features that we need, hence the Invalid parameter error. As for the other apps which you say are using the GPU, they are most likely using a different set of parameters. We could of course continue debugging on our own by replicating your set-up to a tee, purchasing the hardware and AMD RX 560 and disabling the parameters one-by-one until we find which parameter is causing the issue. But it would not bring us to a solution because it would not be possible to change the way NoMachine uses the encoder. So, the workaround is to continue using software encoding (or if possible try an alternative GPU unit).

    in reply to: Grab input – except for Alt+Tab? #48613
    Britgirl
    Keymaster

    Hi, allowing all keys to get grabbed, except for Alt+Tab which should remain on the client is not possible, I’m afraid.

    Britgirl
    Keymaster

    Check your permissions.

    home/essin/.Xauthority not writable, changes will be ignored
    368745 368745 2024-06-17 12:02:52 026.353 NXNODE WARNING! Cannot remove cookie for :3002 from /home/essin/.Xauthority.
    368745 368745 2024-06-17 12:02:52 026.374 NXNODE WARNING! Error is: 13, Permission denied.

    It is just a warning, but maybe this is blocking the connection.

    Check /home/essin/.Xauthority permissions and change the owner to essin (sudo chown essin:essin /home/essin/.Xauthority) or just remove the .Xauthority file (it will be re-created when you connect again).

    Britgirl
    Keymaster

    We need to see NoMachine server-side logs. These must be taken from the machine you are connecting to.

    Instructions are here:
    https://kb.nomachine.com/DT07S00243#2

    You can send them to forum[at]nomachine[dot]com or attach them here.

    Britgirl
    Keymaster

    Please disregard my previous explanation about the bug related to smartcard forwarding. This was a misunderstanding on my part of what developers had been investigating and their findings. The Trouble Report for your issue is available at the following link:

    https://kb.nomachine.com/TR03S10149

Viewing 15 posts - 871 through 885 (of 5,328 total)