Forum Replies Created
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Britgirl
KeymasterHi, thanks for your feedback. We’ll look for ways to improve that behaviour for all displays and user habits because we understand that it can be annoying.
Britgirl
KeymasterIt was tested before I created this issue. It does not have any effect.
I see, I didn’t see you mention that earlier. Anyway, we are still unable to reproduce the problem with grabbing the keyboard on Plasme 6. But we did find a bug report on the KDE bugzilla. It seems very like your issue.
https://bugs.kde.org/show_bug.cgi?id=489113
For now, we suggest to downgrade to the environment that you said is working for you and wait for KDE to release a fix.
Britgirl
KeymasterCan you start the player from a terminal instead like this?
/usr/NX/bin/nxplayer --activegrab
Btw, Check what’s configured in your nxs file because this setting will override your global setting (configured in Player). You can check what’s in the .nxs file by locating it in the directory defined in the ‘Connections and recordings’ field from the Settings -> Player -> Folders panel of the User Interface.
Britgirl
KeymasterWhat is the OS on the nxplayer side?
Did you try a reboot on the openSUSE side? Is the issue just the Alt F4 key or other Alt+ combinations? Are other keys affected?Please describe the steps you take to reproduce the behaviour.
June 26, 2024 at 09:05 in reply to: PAM mount share drive causes “no desktop available on this service” #48648Britgirl
KeymasterHi, the logs don’t report any errors. It’s better to send us the entire .nx folder from the server side with debug enabled first, before reproducing the problem again. Please follow the instructions here and re-submit, https://kb.nomachine.com/DT07S00243. Thanks.
June 25, 2024 at 17:22 in reply to: PAM mount share drive causes “no desktop available on this service” #48644Britgirl
KeymasterZip those files and then send to our forum email again.
June 25, 2024 at 10:31 in reply to: PAM mount share drive causes “no desktop available on this service” #48641Britgirl
KeymasterHi, we have not received any logs yet.
Britgirl
KeymasterAny issues in the production-ready Sequoia will become Trouble Reports, which we’ll publish, and they will of course be fixed 🙂
Britgirl
KeymasterDear macOS Users,
At the moment we are aware of some issues with permissions. It is possible that incompatibilities with this beta will be fixed when Apple officially releases it for production. Please bear in mind that NoMachine cannot officially support pre-release (beta) versions of operating systems. We do of course accept bug reports from users who are testing with these pre-release versions and we work to make sure we are compatible at the time of the general release, in this case macOS 15. We will of course investigate all issues reported and evaluate what fixes, if any, are necessary.
See here for our policies about beta versions: https://www.nomachine.com/AR03E00450
June 24, 2024 at 08:40 in reply to: PAM mount share drive causes “no desktop available on this service” #48627Britgirl
KeymasterHi, is it possible for you to send those logs to us so we can take a look? Send them to forum[at]nomachine[dot]com. Thanks.
Britgirl
KeymasterHi, sorry for the delay in coming back. It’s not good news. We looked at the last set of debug logs and they still don’t pinpoint to the specific problem. What we do know is that a parameter that NoMachine relies on when performing GPU encoding is not being recognized. The error is “Invalid parameter”, but we’ve not been able to pinpoint which specific parameter despite the high level of logs and we’ve been through every single parameter we use. These are our standard parameters, and permit GPU encoding across several dozens of combinations of macOS systems and hardware combinations with diverse video cards. It’s possible that this particular encoder doesn’t support one of the features that we need, hence the Invalid parameter error. As for the other apps which you say are using the GPU, they are most likely using a different set of parameters. We could of course continue debugging on our own by replicating your set-up to a tee, purchasing the hardware and AMD RX 560 and disabling the parameters one-by-one until we find which parameter is causing the issue. But it would not bring us to a solution because it would not be possible to change the way NoMachine uses the encoder. So, the workaround is to continue using software encoding (or if possible try an alternative GPU unit).
Britgirl
KeymasterHi, allowing all keys to get grabbed, except for Alt+Tab which should remain on the client is not possible, I’m afraid.
Britgirl
KeymasterCheck your permissions.
home/essin/.Xauthority not writable, changes will be ignored 368745 368745 2024-06-17 12:02:52 026.353 NXNODE WARNING! Cannot remove cookie for :3002 from /home/essin/.Xauthority. 368745 368745 2024-06-17 12:02:52 026.374 NXNODE WARNING! Error is: 13, Permission denied.
It is just a warning, but maybe this is blocking the connection.
Check /home/essin/.Xauthority permissions and change the owner to essin (sudo chown essin:essin /home/essin/.Xauthority) or just remove the .Xauthority file (it will be re-created when you connect again).
Britgirl
KeymasterWe need to see NoMachine server-side logs. These must be taken from the machine you are connecting to.
Instructions are here:
https://kb.nomachine.com/DT07S00243#2You can send them to forum[at]nomachine[dot]com or attach them here.
June 21, 2024 at 11:51 in reply to: Export this smart card reader at session startup does not work #48610Britgirl
KeymasterPlease disregard my previous explanation about the bug related to smartcard forwarding. This was a misunderstanding on my part of what developers had been investigating and their findings. The Trouble Report for your issue is available at the following link:
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