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Logs show this:
NX> 700 ERROR: /usr/NX/bin/nxkeygen: /usr/NX/lib/libstdc++.so.6: version `GLIBCXX_3.4.21′ not found (required by /usr/local/lib/AppProtection/libAppProtection.so).
Googling AppProtection churns out quite a number of threads:
https://stackoverflow.com/questions/66337540/firefox-shows-only-blank-pages-even-aboutconfig-is-just-white/66337541#66337541https://www.reddit.com/r/Citrix/comments/153mcy3/citrix_app_protection_breaks_wordperfect_for_linux/Try following the workarounds there, and then of course a fresh reinstall of NoMachine would be good after you’ve removed the other program.
It’s unusual request (a first actually!) Transferring a lot of files at the same time, for example, could consume your bandwidth, perhaps this is the reason for your request? Can you provide us with some more details about how you’re using NoMachine?
jjgalvez, from the logs we see that there are actually two underlying issues.
One is the TR already mentioned in this topic, https://www.nomachine.com/TR03U10784, the other is this one which affects only KDE Plasma 6 https://kb.nomachine.com/TR05V11141. The fallback screen capture method (DRM) for TR05V11141 bug doesn’t have any effect because of TR03U10784.
Hi, your non-admin browser is not letting you download to folder /usr because you don’t have write permissions. What you can do is this:
- Download the file to any other folder
- copy the file to the /usr folder with
sudo cp nomachine_8.11.3_4_x86_64.tar.gz /usr/ sudo tar xvzf nomachine_8.11.3_4_x86_64.tar.gz -C /usrsudo /usr/NX/nxserver --install
Hi,
you can always check the output of
sudo /etc/NX/nxserver --statusrun from a terminal. If it shows “disabled”, then logs can be extracted using the following instructions https://kb.nomachine.com/DT07S00243sudo /etc/NX/nxserver --debug --collectSend them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Hi, could you send us the full set of logs from the Windows 11 server ?
%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable allin a cmd console run as administrator
Reproduce the problem (connect from your Ubuntu client).
Then gather the logs.
%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collectThe log archive is created in
%PROGRAMDATA%/NoMachine/var/log/archivesFull instructions are available here: https://kb.nomachine.com/DT07S00243.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Thanks for your patience. We were able to reproduce your issue, but it’s not clear to us why MFX just throws out an error on alder lake CPU/GPU in a NoMachine session. We were hoping that it would be something we could fix or provide a workaround for, but it’s not looking that way. Given that MediaSDK has become legacy, the best way forward is to wait for NoMachine 8.12 which will ship support for VPL (Intel’s replacement of MediaSDK). This is coming in the next week or so.
I made a mistake in points i) and ii).
Please invert them, so you should:
i) send us logs from client01. See the section of this document:
2. Fourth Step: Collect Client Side Logs
https://kb.nomachine.com/DT07S00243ii) Try disabling hardware decoding on the client side, does this change anything?
https://kb.nomachine.com/AR07U01202iii) Send us server01 logs as already requested
Hi,
can you try disabling HW decoding on client 01? Check the article here to know how to do this:
i) How to disable hardware decoding on the client side
https://kb.nomachine.com/AR07U01202ii) Then, if that doesn’t help, the logs from client01 would be useful. See the section of this document:
2. Fourth Step: Collect Client Side Logs
https://kb.nomachine.com/DT07S00243iii) Gather logs from server01 after reproducing the “Connecting to …” problem. For logs of the server, see the same document.
Submit everything to forum[at]nomachine[dot]com.
Take a look at the article which contains a number of things to check why this could be happening:
How to solve ‘session negotiation failed, application terminated prematurely’
https://kb.nomachine.com/AR08N00898Please enable the logs:
sudo /etc/NX/nxserver --debug --enablereproduce
sudo /etc/NX/nxserver --debug --collectAlso attach the node.cfg, system logs and .xsession-errors file.
Send everything to forum[at]nomachine[dot]com making sure to reference the topic. Thanks!
Hi, regarding the menu bar issue, we are working on improving the user experience when using NoMachine in fullscreen on macOS, and these improvements are planned for version 9.
WalkerJ, about the cursor issue, can you do the following when the problem occurs? Enable “Show remote cursor pointer” in the Input menu, and check whether the remote cursor moves or not.