Carin

[Carin]

Hi erans,

Can you also send us logs from the server-side, please?
You can see the following article for guidance: Collect server and client logs manually
Please send as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!

[Carin]

Hi psuresh431,

We received the attachment, but it is empty.

Could you please send the logs as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!

[Carin]

Hi R. Sood,

Certificates used in NX protocol and SSH host keys work similarly to SSH host keys, and also have to be verified in the same way.
Here is an article explaining how to manage them: Keys and certificates for host verification explained and how to replace them

[Carin]

Hi psuresh431,

The server-side logs are not complete. Can you please send us new logs?
The following step is missing: 4.2. Create a compressed tar.gz archive of the user’s home/.nx directory:
$ sudo tar -cvp --exclude 'cache*' --exclude 'images' --exclude 'temp' $HOME/.nx | gzip -c >user_nxdir.tar.gz

Please see the following article for guidance: Collect server and client logs manually

Please send them as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!

[Carin]

Hi dark_sylinc,

Glad to hear the issue has been fixed. Thank you for letting us know!

[Carin]

Hi mcragun,

There was an error during the upload of the file.
Please send the file as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!

[Carin]

Please try with the following setting on the server side.

On the server host, edit: /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg

and past this line at the end of that file: DisplayServerExtraOptions "-oldeventapi 1"

Be sure to use neutral double quotes.
Connect again with NoMachine and tell us if the issue persists after setting the above.

Thanks!

[Carin]

Hi flight750,

There was an error during the upload of the file, because the file exceeds the maximum size allowed.

Can you please send it to forum[at]nomachine[dot]com, referencing the topic as subject ?

Thanks!

[Carin]

Hi casmanian,

Have you updated to NoMachine latest version 7.1.3?
This release fixed the following Trouble Report:Incorrect mouse pointer offset when dragging the cursor in a macOS session

[Carin]

Hi casmanian,

Have you updated to NoMachine latest version 7.1.3?
This release fixed the following Trouble Report: Incorrect mouse pointer offset when dragging the cursor in a macOS session

[Carin]

Hi u5f133c9k69km,

Yes, this Feature Request (Making it possible to treat multiple monitors connected on the server as separate windows on client side) also applies to Virtual Desktops. If you are interested, please subscribe to raise its importance.

Thanks!

[Carin]

Hi dark_sylinc,

There was an error during the upload of the logs. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as the subject?

Thanks!

[Carin]

Hi righter,

Thanks for the feedback. This Feature Request it’s not a top priority, but we do listen and keep monitoring our user’s interest. Subscribing (as you did) is a good way to raise its importance.

[Carin]

Hi bleedingcode,

Thank you for letting us know,  we are glad you’ve found the solution!

[Carin]

Hi beckett37,

We received the logs, thank you! But they don’t show anything interesting as to why this problem is occurring.

If the issue it’s still happening and you have enabled debug logs, submit them again and we’ll be happy to take a look. So far we have no evidence that NoMachine is causing that problem.

Again, please send the logs as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email.

Thank you!

[Author]

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