Giorgi-G.

[Giorgi-G.]

Can you please attach the screen of cmd window with that command output?

[Giorgi-G.]

On server-side, conflicting divers were detected and USB forwarding is disabled. If it’s disabled on that machine, you will not be able to use USB forwarding in any direction. So to be able to connect to it anything or forward from it, the conflicting drivers should be removed.

When you will remove the conflicting driver, double-check that its file also is removed, the path is:

C:\WINDOWS\system32\drivers\asmthub3.sys

After removing the driver from the system restart your machine, and in the server-side logs folder you will see nxusb.log file and USB forwarding module will be enabled.

[Giorgi-G.]

Hi,

Here is a screen how my connection to the Mac in Cloud machine looks.

There are 2 remote devices.

Try to open USB devices window, wait a minute, and after run command on the remote mac terminal.

kextstat | grep nomachine

What is its output?

 

Attachments:

1. 

   Screenshot-2020-05-08-at-21.48.34.png
   

[Giorgi-G.]

Hi,

Today I have tried to forward my iPhone X and USB 2.0 flash drive, to remote Mac on MacInCloud. I have used the Dedicated Server plan, with closest to me servers.

I have forwarded devices from MacOS Catalina and Windows 10.

In both cases, I had two VM Virtual devices in my remote USB devices list. The fact, that you don’t have it means that NoMachine is not well installed on the remote machine.

Try to uninstall it and after install again. During the installation pay attention to allowing all necessary rights for NoMachine components from Security Preferences.

[Giorgi-G.]

Hi,

Can you please send me a screen of the USB Devices tab, with the forwarded device on the client.

Btw, you use the “Dedicated Server” plan on MacInCloud?

[Giorgi-G.]

Hi,

Looks like in point 1 was a typo. Please try this.

"C:\Program Files (x86)\NoMachine\bin\nxservice32.exe" --usbport

[Giorgi-G.]

Hi,

Can you please try to forward any other simple device like mouse, keyboard, or flash drive and check does it works?

Have you tried to connect the iPhone to Catalina directly? Does it work?

And what iPhone (iOS) you trying to forward?

[Giorgi-G.]

Hi,

Can you please test these 2 things also?

1. run Win command prompt (CMD) and run following command:

C:\Program Files (x86)\NoMachine\bin>nxservice32.exe –usbport

Paste the output here.

2. Do you have a way to connect to another machine o try to find on what part USB forwarding is not working?

[Giorgi-G.]

Hi,

based on provided logs I can say that the USB Forwarding module is disabled on your Windows machine.

Few steps that might help us to detect the issue.

1. Do you use ASMedia USB Controller on your Win machines? More details.

2. Check, do you have any conflicting software installed on the machine?

3. Send us logs from your Win machine, how to collect them is described here: AR10K00697

 

[Giorgi-G.]

Hi,

If there are no devices visible it means that USB forwarding is disabled at least on one machine.

Can you please do the following:

1. Start session, go to USB devices forwarding tab, forward flash drive, wait 1 minute.

2. Collect and send Windows client-side logs as described here https://www.nomachine.com/DT10O00163#2.3

3. Collect and send Linux server-side logs as described here https://www.nomachine.com/DT10O00163#1.1

4. Send logs from Windows part as described here: https://www.nomachine.com/AR10K00697

5. Run in Linux terminal following command and copy here it’s output.

lsmod | grep nxusb

Please perform all these actions during a launched session and before devices forwarding restart both machines.

They can be sent directly to forum[at]nomachine[dot]com making sure you use the topic title as the subject of your email.

[Giorgi-G.]

Hi,

There are two ways, how to use it.

1. Use XP-PEN as a mouse and all its movements will be transferred to the remote machine just the same way as mouse works. You will not need to install any drivers on the server-side. But, you will not be able to use custom functionality of it.

2. Forward XP-PEN from one of the client devices to the server device. In that case, you will need to install XP-PEN drivers on the remote machine and will be able to use its whole functionality. But, we didn’t test exactly that model in our labs, so we can’t guarantee that it will be fully compatible. If you are going to try, please inform us about the results. This mode may not work well if you will have connected two devices from each session.

Additionally, in the second mode, we have tested various Wacom tablets (including Intuos) and they were working fine.

[Giorgi-G.]

Hi,

Just to be sure, on both sides you use Windows OS, right?

No device in the NoMachine USB Forwarding panel means that USB forwarding is disabled at least on one machine. Some of the conflicting Softwares may be installed on your machine, please check it here AR04Q01027. Especially pay attention to ASMedia USB Controller, you can read more here TR12O08331

Can you please send us logs from both machines? How to collect the NoMachine log files: AR10K00697

[Giorgi-G.]

Hi,

Can you please do the following:

1. Start session, go to USB devices forwarding tab, forward flash drive, wait 1 minute.

2. Collect and send Windows client-side logs as described here https://www.nomachine.com/DT10O00163#2.3

3. Collect and send Linux server-side logs as described here https://www.nomachine.com/DT10O00163#1.1

4. Send a screenshot of the NoMachine -> USB devices forwarding tab.

5. Send logs from Windows part as described here: https://www.nomachine.com/AR10K00697

Please send logs during a launched session and before devices forwarding restart both machines. They can be sent directly to forum[at]nomachine[dot]com making sure you use the topic title as the subject of your email.

[Giorgi-G.]

Hi,

Can you please tell us the following information:

1. What OS you use on the client (local) and server (remote) machines?

2. Do you use a USB 2.0 flash drive or USB 3.0 flash drive?

3. Did you able to forward any other device from local to remote machines?

 

[Giorgi-G.]

Hi,

1. Can you please specify the model of your controller?

2. In the NoMachine USB forwarding tab, do you see other USB devices on both sides (local and remote)? Screen from the Devices tab will be highly appreciated.

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