Forum Replies Created
Hi distearth, please provide details of your set up (Linux distribution, version, desktop environment etc etc), and steps to reproduce. This could be a different issue and in that case I will split your issue off from this one.September 29, 2023 at 13:53 in reply to: Unable to connect to remote Ubuntu nomachine server from Windows #45489
Are you using the latest NoMachine version from our website?
Are you connecting on LAN or over the Internet?
Logs would be useful. Please take a look at a similar topic here: https://forum.nomachine.com/topic/connection-time-out-trying-to-access-nomachine-ubuntu-desktop#post-45488. Can you provide that information?September 29, 2023 at 13:50 in reply to: Connection time out trying to access NoMachine (Ubuntu desktop) #45488
Can you tell us what IP address is being used? I.e you are definitely using the LAN’s IP.
Is it a virtual machine perhaps?
The logs would also be useful from the server. To gather those up, please follow the instructions here:
You can attach them here or submit to forum[at]nomachine[dot]com.
Hi, the image you tried to link to is not available, so the URL has been removed. Please attach the image here that you would like to show us. Also confirm the NoMachine version on client and server sides and the OS as well. If Linux, the distro and desktop environment is also useful.
What is the system and desktop environment?
Is this an installed Workstation out-of-the-box or did you change something (or someone else maybe changed something?) It looks as if custom sessions are disabled. More info about this here: https://kb.nomachine.com/AR07P00989
Can you tell us the output of:
sudo grep AvailableSessionTypes /usr/NX/etc/server.cfg?
You could also try this command as well:
sudo /usr/NX/scripts/setup/nxnode --availablesessionsetup
On the machine you are connecting to, (the server), can you check that the NoMachine service is running? To do that, go to the Windows system tray and find the !M icon, right click and select ‘Show server status’. Submit a screenshot please.
Also, check the exact product and version you have installed by going to Updates. Please do this on both Windows computers.
September 28, 2023 at 16:05 in reply to: Connection time out trying to access NoMachine (Ubuntu desktop) #45472
In NoMachine version 8 (for new installations), UPnP/NAT-PMP is disabled by default in the Free Edition. To get access to your computer over the Internet, NoMachine’s UPnP/NAT-PMP port mapping must be enabled by hand (‘Server settings -> Ports’ -> Select the service and click on Configure); or alternatively, your router can be configured with the appropriate port-forwarding rule.
More about this here: https://www.nomachine.com/AR10T01175
Does this help?September 28, 2023 at 16:03 in reply to: How to connect to Windows 10/11 without confirmation? #45471
Hi, check out the article here in our knowledge base:
How to connect to Windows with NoMachine and an empty password
https://www.nomachine.com/AR05L00802September 27, 2023 at 08:56 in reply to: NoMachine keeps flipping from shared to not shared several times per minute #45443
We were able to reproduce a similar issue and compared the logs which show the same error. It affects only the 64-bit package. A temporary workaround is to use the 32-bit version. Try it and let us know.September 26, 2023 at 12:06 in reply to: Can’t get HW encoding working [Fedora 37, intel UHD P630] #45431
The logs from the arc 380 continue to show the MFX_ERR_UNSUPPORTED error which we print as:
Info: Intel Quick Sync H.264 acceleration is not supported.
Info: Please consider updating your Intel drivers.
It would have been useful to know the outcome of installing/building mediasdk using the other ways we mentioned in the articles provided for comparison. As things stand, it is likely that the issue is with the Linux drivers.September 19, 2023 at 09:14 in reply to: Windows client freeze and cannot restart without reboot (continued) #45400
We are aware of a similar behaviour and need to verify if your problem is the same. If it is, we suspect a problem caused by a Wacom driver. So that we can confirm it’s the same issue or indeed a different one, please tell us whether you have a Wacom pen/tablet connected to that Windows client. Are you running a service running called “Wacom ISD Service”?
Still no future release schedule.
In response to this question, we don’t make a public a timeline of upcoming releases.
Hi, version 8.8.1 was released in July for all platforms. You can check the software release announcement here:
To stay up-to-date you can also subscribe to our news mailing-list if you wish. Go to the following URL and insert your email address:September 15, 2023 at 09:12 in reply to: Cannot connect after moving connection profile to another machine #45374
Hi, are you able to connect now? Let us know 🙂