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When you say option 1, do you mean my option 1 above? I’ve edited it to make it clearer about the commercial setting.
In a commercial setting, if your assisted end users are employees of your same legal entity, their NoMachine installations require an Enterprise server product and an Enterprise Subscription (so let’s choose Enterprise Desktop for the sake of the example) because it’s considered use of NoMachine in a commercial setting.
A slightly different scenario but perhaps closer to what you do: let’s say you are a company offering remote assistance services to customers who buy computer/tech products from your shop. There are two different entities here: your company and your customer, Joe from the other side of the town or country. Joe is ultimately responsible for his own computer, and all he wants is some help to get his drive working or to fix his Windows machine, so he can install the free edition of NoMachine.
To connect to machines over the Internet using the Network service (over Machine Id), your two tech people, user1@yourcompany.com and user2@yourcompany.com, will each require a Network subscription. Sharing a User Id is technically possible (like with the other product you mentioned) but it would be problematic if both wanted to connect using the Network service at the same time since multiple Network connections at the same time from multiple devices using the same User Id is not possible.
Iād like to highlight that I was really impressed with the performance of your solution, the connection quality and responsiveness felt noticeably better, even when using the easy access setup with machine id.
š That’s good to know. If you contact us through the form (Contact Us), our sales team will be happy to provide a quote, also in comparison to the product you are currently using.
Hi Mike, thanks for reaching out. There is a detailed article in our knowledge base which outlines what software and subscription(s) are appropriate if you are in a remote support/technician scenario. Please read that and let us know if something is still not clear.
https://kb.nomachine.com/AR04X01355
I will sum up what you need here in any case š
1) Your customers can install the free edition or one of the Enterprise products if they are using it in a commercial setting.
2) To connect to your customers’ machines, the software you require is either the Enterprise Client package which does not contain the server component and is completely free, or you can use Enterprise Desktop which will require an Enterprise Desktop Subscription. Which one you choose depends on whether you need to access your own computer(s) remotely as well. You have two ways to connect: “over IP” if on LAN/VPN environments and preconfigured corporate networks, or, if connecting over the Internet, “over Machine Id”.
3) To connect over Machine Id, the target computer must be added to NoMachine Network and your technicians will each require their own NoMachine Network subscription to connect. The Network subscription is required by the user who initiates a Machine Id connection, it is not tied to the software package you install, and it is activated only when the user logs in to NoMachine Network and starts a connection with the Machine Id.
4) Two technicians means each person has their own User Id (NoMachine account). Each User Id is assigned their own Network subscription. The number of supported connections per Network subscription depends on how many concurrent Network connections they need to start. Choose from 1, 4, 8 and more concurrent connections. Network connections are counted from the same device. We don’t ask you to declare which devices you want to connect from. What you cannot do is connect simultaneously from multiple devices over Machine Id using the same User Id.
5) To make management of Network subscription assignment hassle-free, you can use one User Id account (“the owner”) for purchasing all the subscriptions you need, and assign the Network subscriptions to other User Ids. You can assign and unassign as you need. Enterprise Subscriptions cannot be reassigned, they belong to the owner.
Hi Bob,
there is a known issue with forwarding USB device when the user is not logged on to the desktop on the server side. You can use the following link to track its status: https://kb.nomachine.com/TR05U10850. The current workaround, which I understand can be awkward, is to make sure that the user has not been logged out.
If the user is working physically in front of the Linux machine looking at the monitor, using the mouse and keyboard, and then starts a virtual desktop session from their Windows laptop to that same machine (NoMachine Workstation must be installed), they will connect to a virtual display running in the background and completely independent from what is actually showing on the physical display. The monitor will therefore not be blanked.
Screen blanking occurs when a user connects remotely to the physical display. This is why, in the free edition, the screen is getting blanked: the user is starting a physical desktop session to a machine with screen blanking enabled.
It seems this is caused by Mate and not NoMachine. Try using a later version of Mate (>1.24) if possible.
Hi, we’re able to reproduce the same behaviour when the Mate panel is version 1.26.4 on Redhat/Rocky and only with virtual desktop session (connecting to a NoMachine terminal server) With other version of Mate we are not able to reproduce it, so it seems to be a Mate issue. Btw, if you’re a subscriber of Terminal Server, you are entitled to open a support enquiry directly from your User Area š
Can you try with
DefaultDesktopCommand "/usr/bin/startxfce4"? I’m not sure if that’s a typo or ‘4’ was maybe missing from your command?Hi, our developers are already investigating and are working on a fix. I’ll update this topic when I get confirmation from them. Thanks for your patience š
Hi, we have now reproduced the problem and opened a Trouble Report. Here is the link: https://kb.nomachine.com/TR03X11739 which you can use to track its status. Thank you!
Thanks for letting us know. We’ll keep this topic open for a few days more. If you encounter the same problem again, it’s best to start a new topic with fresh details.
Hi, can you send us
1) a screenshot of your display settings in Windows -> Settings -> Display
2) a screenshot of NoMachine’s display settings -> run the session, open the connection menu (ctrl-alt-0) > Display > Display settingsCan you send us the client-side logs to start with? Connect to the problematic desktop, open the NoMachine connection menu (Ctrl-Alt-0) > Connection Info > Take logs. Send us that file, please. You can attach it here or send direct to forum[at]nomachine[dot]com. So far we have been unable to reproduce this issue in our own test environment.
Apologies, you already mentioned it was Mate. We’re not able to reproduce this issue at all. Can you send us the client-side logs to start with? Connect to the problematic desktop, open the NoMachine connection menu (Ctrl-Alt-0) > Connection Info > Take logs. Send us that file, please. You can attach it here or send direct to forum[at]nomachine[dot]com.