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We are unable to reproduce the slowness you encounter. Can you send us the logs from the server?
You can find detailed instructions on how to gather them here: https://kb.nomachine.com/DT08U00298. In the UI please set the level to 9.Please send them to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email. Thanks!
You have two options:
– if you want to connect using the public IP of the remote host, follow the instructions in this article: https://kb.nomachine.com/AR04S01122. It is likely you need to enable port-forwarding.
– if you are unable to connect because the remote server does not have a public IP, it’s not accessible from outside its network, or you are unable to configure port-forwarding, try NoMachine Network, https://www.nomachine.com/network. You connect with the server’s Machine Id instead of its IP address. First add it to NoMachine Network to obtain its Machine Id, then use that to connect from your Player (login first). If you want to give it a try, contact us through the Contact Request form.
Hi, rest assured that NoMachine already adopts techniques and interventions to grant the maximum level of security. Accurate design, cross-functional review of the code, static and dynamic tests including the programmatic checks made with profiler and debugger tools help to reduce the possibility of memory corruptions or other vulnerabilities in the NoMachine code. That said we are going to enable additional ASLR and DEP protection for the NoMachine client/server programs in one of the next releases.
Brian, can you write to us privately to confirm what User Id you are using for the 2FA connection request? We will check to see if there was a pairing request.
Thanks Prestonmcafee for submitting your feedback. I understand that now everything is working correctly, which is good news. We’ll be looking at how to make the “accept pop up” more visible and will analyse how to improve the configuration of 2FA overall, including the wording.
Brian, I just reached out to you via email about how we can proceed to get further logs from you and possibly help you clean up your NoMachine installation. One of my colleagues is in copy.
In the logs you sent it seems that you did not fully pair the target machine with your account. We can see that between timestamps of your pairing request and a later connection request, there were no push notification confirmation responses from any mobile device.
We are going to add some additional logging to our Network back which will allow us to debug further. When that is ready we will ask you to try again. Until then please confirm that you did truly pair the device with the target machine, which is:
– after inserting the email address in the 2FA machine configuration window, you received a push notification on your phone asking you to accept/refuse receiving notifications regarding that machine.
– that you accepted this notification and see a success message.
– then you tried to connect to your computer after you accepted pairing on the phone.
Can you send us the full set of logs? From the Ubuntu server machine and also the Mac device you are connecting from.
Please follow sections 1 and 2 from this document, https://kb.nomachine.com/DT08U00298. Set the log level to 7. You can submit them as two attachments if they are not too big, or you can send them directly to forum[at]nomachine[dot]com.
It’s not possible to list multiple IP addresses. It’s something that we plan to do, we just have not had time to do it because of other development priorities.
Hi,
I’m not sure I understand. You are experiencing slowness of those applications during a NoMachine session? If you don’t use NoMachine at all, are those applications slow to open? We are not aware of similar problems with slow launch of applications during a NoMachine session. If you are experiencing this slowness on the machine when using it locally (i.e not in the a session), maybe it’s a good idea to hear what Xubuntu/Ubuntu devs have to say?
We found your machine and User Id paired. This means you approved the pairing request on your phone. We don’t understand why the push notifications are not appearing. Can you send us the logs from the server machine?
– set log level 8 on the server
– restart nxserver
– reproduce the problem
– take logsFor full instructions see here: https://kb.nomachine.com/DT08U00298#1
Also useful would be to see a screenshot (send privately) of Settings -> Network -> Machine.
Hi Brian,
the logs were not useful, the agent logs were missing. On the NoMachine server side, let’s use the traditional CLI method to get them again.
https://kb.nomachine.com/DT08U00298#2. You can name the file yourself, use the example we provide in the instructions.