Forum Replies Created
-
Posts
-
Hi, can you update to version 9.4, just released, and tell us if you are still encountering the error? If you are, please send us fresh logs from the both the client-side device and the server host you are connecting to. Reproduce the problem and on the device you’re connecting from, go to the Player settings > Security > Take logs. Then, on the target computer, click Take logs in the Server settings > Security. Full instructions are available here: https://kb.nomachine.com/DT08U00298.
Hello,
You mention that you are being forced to close 1 tab in order to start another. This seems more like a limitation on your local side rather than on the Enterprise Desktop side because incoming connections by default are unlimited on our enterprise products unless they’ve been configured to specifically limit access.
Are you connecting over the NoMachine Network service, so using the Machine Id to start those web-based connections? Each browser tab you have is considered one NoMachine Network connection and you will therefore need a Network Subscription with more than one NoMachine Network connection. So a Standard Subscription will allow you to open more than 1 browser tab, or browser window, to connect to your target machine.
Hi, if you are using the software for your own personal use you can of course use the free edition. Enterprise Desktop, which offers more features such as browser-based access, SSH support, remote admin, unlimited connections to the desktop, is available for commercial users or those users who simply want more features 🙂 Maybe the support team understood that you were using it in a commercial setting and hence advised the more business-oriented product. Both are equally suitable for your VM on any provider you prefer.
According to the manual, uploading should be done through Settings > Status > Update and then clicking on a link in the “Subscription” section. Fairly clear, but when i click on that link nothing happens. Do dialog window or mechanism to upload the license.
This is exactly how it is supposed to work, so if it is not working like that then there is a bug that needs to be investigated. Could it be that the previous free edition was not uninstalled correctly, or maybe you didn’t reboot the machine after installing the Enterprise Desktop package?
Hi, can you send us the complete logs from that machine you are connecting to, so we can check? Go to the Settings > Server > Security, and Take logs. You can submit them here or send them to forum[at]nomachine[dot]com (use the title of this topic for the subject of your email). Thanks!
Hi, this looks similar to the Trouble Report here: https://kb.nomachine.com/TR10U11031. Can you try the workaround there and let us know?
The logs don’t reveal any errors. Can you tell us details of:
– graphics card
– driver version
– monitor modelfor both the computers running Xfce and Gnome/Wayland?
Hi, thanks for letting us know. We analyzed the logs and they show no errors in the software. Is your Windows headless? We know that headless systems can cause a black screen under some circumstances and this doesn’t depend on NoMachine, but rather on the video card and drivers.
More information about is available here: https://kb.nomachine.com/AR05S01124
Hi, before you updated the nvidia driver to the latest, with the previously installed version you were also getting the black screen, but only recently? Did something else change in your set-up since you last connected without any problem? Was the other product already installed or did you install it recently?
Can you go back to your original settings on both client and server and try again? Then take logs from the Mac client (on the client go to Settings > Player > Security > Take logs) and the Windows server (on the server host, go to Settings > Server > Security > scroll down and take logs) and send them to us? You can submit them here or if you prefer send via email to forum[at]nomachine[dot]com.
Are all these computers on the same local network or are you connecting to them from external network? We understand that connections are like this:
Win (iMac) to Main PC (Win) – not working, giving timeout error
Win (iMac) to Linux (MacAir) – ok
Linux (MacAir) to Win (iMac) – ok
Linux (MacAir) to Main PC (Win) – ?
MainPC to Win (iMac) – ok
MainPC to Linux (MacAir) – ?It seems the problematic machine is the Windows MainPC and it’s not clear if you can connect to this machine from any of the others. Is it possible that on the MainPC there is a firewall blocking incoming connection? If you briefly disable it and then try to connect, can you?
Can you show a screenshot of the Edit panel of the connection to the MainPC?
Hi, we’ll wait for your logs. In the meantime, can you tell us if the
xrandr --verboseoutput was captured with screenblanking enabled and during an active connection? If it was, please also submitxrandr --verbosewhen blanking is disabled (or when nomachine is not connected). Sorry for not specifying this earlier.Please see my answer here: https://forum.nomachine.com/topic/screen-blanking-for-physical-desktop-but-not-virtual-2#post-55633. Virtual desktop running in the background is available in Terminal Server products.
Can you open a terminal and run the ‘
xrandr --verbose‘ command on the XFCE host? Please send us this output.Can you also send us the logs where reproduce the same issue on Ubuntu 24.04 and Wayland? That way we can compare. Send them to forum@ email address like last time. Thanks!
Thanks for letting us know 🙂
Just to clarify a question you asked:
is it necessary for me to be logged into the “nomachine” account on my computer or the computer I’m connecting to in order to be able to turn off the screen of computer “B”?
If you are referring to NoMachine account/UserId which is required when connecting over the NoMachine Network service, absolutely not, logging in to the Network service in the UI is not a pre-requisite.