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Please give us some more details about the server machine. The article you mention is for headless servers where you are running the free edition software.
What NoMachine product is installed on the server side? You mention other users can connect fine – is this to the same server, so can we assume it is a Terminal Server?
What desktop environment are you trying to connect to? What Linux distribution and version is it?
Restarting the NoMachine server would terminate the sessions of the other users, so this is not recommended. If you are not the administrator of the machine, please contact who is and ask them to open a support ticket. We will need to see logs from the server host which can be gathered by using the instructions here: https://kb.nomachine.com/DT07S00243
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Hi, in the logs we see a number of different errors, both Wayland and X11 sessions fail. But first let’s investigate Wayland.
Can you show us the output of the following dbus method call ‘GetCurrentState’ to check if the monitor configuration looks correct? To do that you need to install the d-feet application and run the method as highlighted in the screenshot (below) by double clicking it.
Also, try connecting when the server machine’s screen is not locked. Do you still get the white screen?
Attachments:
Apologies for the delay in coming back to you. Upon further investigation we were able to reproduce the same error and have opened a trouble report which you can view at the following link: https://kb.nomachine.com/TR02W11278.
It could be that Pipewire in Manjaro may be causing problems (which we would like to investigate further). In the meantime, you could switch to Pulsewire instead. Please take a look at the article. You will have to adjust the commands for your own system:
How to enable audio on systems relying on PipeWire for sound
https://kb.nomachine.com/AR07T01168– Please tell us the exact version of your OS (manjaro version).
– And the version of the audio server. The easiest way to check is by command “pactl info”. What does it show? If the “pactl” command doesn’t exist, you can check the pipewire version by running “pw-cli info 0”.Gather logs from both server and client machines as per the instructions here please, https://kb.nomachine.com/DT07S00243, and send them to forum[at]nomachine[dot]com. Thanks.
Hi, we need complete logs from the macOS machine; the ones you attached were only from the server component (we’d need the agent/node logs as well).
You can extract all logs from the macOS server using the instructions here: https://kb.nomachine.com/DT07S00243
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
li_simo_hayha_il
please update to the latest 8.16 and let us know if you are still encountering the issue.
Hi, the logs didn’t include the user’s home which is strange, the automatic procedure should include it. Can you try again, this time with the manual procedure?
https://kb.nomachine.com/DT07S00244
Hi, what version of Ubuntu is on your RPi?
On your macOS client (what OS version btw), do you mean you cannot see the Ubuntu host advertized on your same LAN? (it has a pipe icon).
From the Windows client, can you see the Ubuntu host?
Have you tried connecting to the Ubuntu host by creating a connection manually?
