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Brian, can you write to us privately to confirm what User Id you are using for the 2FA connection request? We will check to see if there was a pairing request.
Thanks Prestonmcafee for submitting your feedback. I understand that now everything is working correctly, which is good news. We’ll be looking at how to make the “accept pop up” more visible and will analyse how to improve the configuration of 2FA overall, including the wording.
Brian, I just reached out to you via email about how we can proceed to get further logs from you and possibly help you clean up your NoMachine installation. One of my colleagues is in copy.
In the logs you sent it seems that you did not fully pair the target machine with your account. We can see that between timestamps of your pairing request and a later connection request, there were no push notification confirmation responses from any mobile device.
We are going to add some additional logging to our Network back which will allow us to debug further. When that is ready we will ask you to try again. Until then please confirm that you did truly pair the device with the target machine, which is:
– after inserting the email address in the 2FA machine configuration window, you received a push notification on your phone asking you to accept/refuse receiving notifications regarding that machine.
– that you accepted this notification and see a success message.
– then you tried to connect to your computer after you accepted pairing on the phone.
Can you send us the full set of logs? From the Ubuntu server machine and also the Mac device you are connecting from.
Please follow sections 1 and 2 from this document, https://kb.nomachine.com/DT08U00298. Set the log level to 7. You can submit them as two attachments if they are not too big, or you can send them directly to forum[at]nomachine[dot]com.
It’s not possible to list multiple IP addresses. It’s something that we plan to do, we just have not had time to do it because of other development priorities.
Hi,
I’m not sure I understand. You are experiencing slowness of those applications during a NoMachine session? If you don’t use NoMachine at all, are those applications slow to open? We are not aware of similar problems with slow launch of applications during a NoMachine session. If you are experiencing this slowness on the machine when using it locally (i.e not in the a session), maybe it’s a good idea to hear what Xubuntu/Ubuntu devs have to say?
We found your machine and User Id paired. This means you approved the pairing request on your phone. We don’t understand why the push notifications are not appearing. Can you send us the logs from the server machine?
– set log level 8 on the server
– restart nxserver
– reproduce the problem
– take logsFor full instructions see here: https://kb.nomachine.com/DT08U00298#1
Also useful would be to see a screenshot (send privately) of Settings -> Network -> Machine.
Hi Brian,
the logs were not useful, the agent logs were missing. On the NoMachine server side, let’s use the traditional CLI method to get them again.
https://kb.nomachine.com/DT08U00298#2. You can name the file yourself, use the example we provide in the instructions.
We assume you are using the latest version 9. We have not been able to reproduce this. Please tell us the desktop environment you are connecting to on the Ubuntu VM. Does it happen when pasting to all Ubuntu applications or with specific ones (which ones)?Are you using NoMachine free edition both sides?
So you can reproduce it when you connect from on Win 11 (any NM version) to NoMachine v9 on Windows Server 2025?
Just to update you, we have received your email with your User Id details and will come back to you with our findings soon.