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Hi zemcov,
You can gather logs by following the procedure explained here: https://www.nomachine.com/DT07M00098
Best regards,
Hello n0m@ch1ne,
In order to help you, we need to investigate further.
Can you please send the logs to forum(at)nomachine(dot)com, making sure you reference ‘Service won’t start in Windows 7’ as subject ?
If needed, the procedure to gather them is here: https://www.nomachine.com/DT04M00076#1
Hi chopraa,
In order to do the configuration, you can refer to this user’s guide: ‘Getting started with NoMachine’ (here: https://www.nomachine.com/getting-started-with-nomachine).
Don’t hesitate to write us back should you need further help!
Hello aditsu,
Thank you for reporting this bug. We tested it and have opened a trouble report.
You can find it here: https://www.nomachine.com/TR09N07188
In order to be notified when it is closed, please tick the bock at the bottom.
Hi Stugol,
I don’t understand why you wrote that neither of these articles address your problem ? Did you read the second article (‘How to set up key based authentication with NX protocol’) and follow the procedure step by step ?
You can easily use SSH keys in NoMachine and log (via NoMachine) to the server on Windows just by following the instructions from the link provided previously.
Dear Filippo,
Thank you for your feedback, we are glad that the workaround solved your problem.
Concerning the wrong ownership of .nx directory: we are not able to reproduce it; could you please describe in details how you did the installation ? i.e. did you download from the webpage and run sudo dpkg -i nomachine ? Or did you use Ubuntu’s GUI ?
Thanks
Hi Filippo,
Thank you for the logs.
Please try to change the ownership for /home/cbiuser/.nx (user cbiuser should be the owner).
Could you pleasealso tell us if you were running a client monitor or player through sudo ?
Thank you in advance!
Hi Filippo,
In order to help you, we need your logs. Please send them, making sure you use this topic as subject, to forum[at]nomachine[dot]com.
If needed, instructions to gather logs are here: https://www.nomachine.com/DT07M00098
Hi shayaknyc,
Some log files are missing (nxerror.log and nxserver.log).
Could you follow the instructions to gather logs (here: https://www.nomachine.com/DT07M00098) and send them again to forum[at]nomachine[dot]com, amking sure to use this topic’s subject ?
We also need the nx processes list. You can gather it with any available tool (task manager, by example).
Hello zaclane42,
Our tutorial ‘Getting started with NoMachine’ (here: https://www.nomachine.com/getting-started-with-nomachine) and article ‘How to connect to NoMachine when the server is behind a NAT router or a firewall’ (here: https://www.nomachine.com/AR11L00827) should be helpful.
Don’t hesitate to write back if you still have problems!
Hello sspj,
There’s an upload error, can you forward the logs to forum[at]nomachine[dot]com using ‘ X high load and performance issues’ as subject ?
Thank you
Hi alanbirtles,
We’ve reproduced a problem that seems to be similar to your issue and opened a Trouble Report which you can see here: https://www.nomachine.com/TR06N06935
Please sign up to receive a notification when a fix has been released.
Kind regards
Hello shinji,
Thank you for contacting us.
Your post is a a duplicate of https://www.nomachine.com/forums/topic/youtube-video-problems-on-google-chromeubuntu-14-04-lts. Please refer to this post.
Kind regards
Hello jxg134630,
Unfortunately we could not reproduce this issue in our test environment.
Can you please send us the /usr/NX/var/log folder ?
Also type in terminal: # id user01 and send us that user id.
Thanks
Hello cjm51213,
Please check again if ‘C:\ProgramData\NoMachine\var\log\’ directory doesn’t exist.
If you didn’t notice any errors during installation, it’s very unlikely that this directory wasn’t created.
If you find the directory, please send us the logs gathered using instructions: https://www.nomachine.com/DT07M00098.
If there’s no log directory, try reinstalling NoMachine application.
Should the problem persist, please send the ‘C:/Users/<USER_NAME>/AppData/Local/Temp/Setup-Log….2016-06-…’ file to forums[at]nomachine[dot]com using this topic as subject. If there are multiple files starting with ‘Setup-Log’ send them all.
Kind regards,