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November 24, 2017 at 10:27 in reply to: Unable to access existing session. Error: The session negotiation failed #16658BritgirlKeymaster
What’s the remote desktop environment? On what distro? It would help to know more a little more about your environment. Also what client OS and what version of the NoMachine (Enterprise?) Client are you connecting with?
Are you the administrator of this server? If so, you’ll need to submit the server-side logs as per the instructions
If you are not the administrator, please contact them and ask them to open a ticket in the support center on your behalf or contact us via the website. Instructions for enabling debug and submitting logs are here: https://www.nomachine.com/DT07M00098
Do not paste them here. Send directly to forum[at]nomachine[dot]com.
November 24, 2017 at 09:55 in reply to: NoMachine desktop β web access β no display available #16652BritgirlKeymasterWe have opened a Trouble Report https://www.nomachine.com/TR11O08272 and there is a workaround available.
Please use the ‘notify me’ tool to receive a notification from us when the fix has been released.
BritgirlKeymasterWhatever screenshot you wanted to attach, it didn’t attach. Please submit directly to forum[at]nomachine[dot]com along with the logs. Thanks!
BritgirlKeymaster@n8v8r – free support from the developers is available in this forum – and I can confirm that it is already being looked at π Please understand that the forums are handled by the developers as quickly as possible β in the time they have between handling support tickets coming from subscribed customers and their own development work.
BritgirlKeymasterIt’s hard to say why this is happening. You don’t mention the distro, nor DE environment. But you should consider that this TR: https://www.nomachine.com/TR05M05475 was fixed in a later version to what you are actually using. It might be this bug which you are experiencing.
I would also strongly advise you to update your software, at least to version 5.
BritgirlKeymasterFirst check your firewall settings and allow connections via NX to port 4000. We would also need the server-side logs. Please check the instructions here: https://www.nomachine.com/DT07M00098. The logs you sent in earlier were of the client side.
November 22, 2017 at 15:04 in reply to: NoMachine desktop β web access β no display available #16599BritgirlKeymasterHi Devon, we got them but debug wasn’t enabled which is what we need to look at π
BritgirlKeymasterThe logs were perhaps too big and so didn’t attach. Can you submit them directly to forum[at]nomachine[dot]com? Thanks!
November 22, 2017 at 09:35 in reply to: Unable to create new display after upgrade to Fedora 26 #16585BritgirlKeymasterNo problem munsen70 π
BritgirlKeymasterIt seems that Kroy replied to you as you yourself were following up and he forgot to mention that the logs you sent were only player logs from a session which wasn’t started (maybe you attached the wrong set, I dont’ know), so weren’t very helpful. So yes, we did see your topic, the day it came in, and it was placed in the queue,Β but unfortunately the lack of information slowed down any potential investigation.
Please understand that the forums are handled by the developers as quickly as possible – in the time they have between handling support tickets coming from subscribed customers and their own development work.
You can send your logs to forum[at]nomachine[dot]com and we’ll take a look.
BritgirlKeymaster– What OS and version is the remote system?
– What product do you have installed?
β Are you connecting to the physical display of the server or are you running virtual sessions?
β And if you are running virtual sessions, is βUse X11 vector graphics modeβ checked? (it is by default)
β What desktop environment is in use in the remote session (either in the physical display or in the virtual session)?
β What graphics card and driver is installed on the remote system?
BritgirlKeymaster@Ve0 what do you mean? Fra already provided some suggestions in his reply, see above π
BritgirlKeymasterAshok Barik, you should have received an email from us with further details about the best way to get support for your environment, please check your email inbox for emails from forum[at]nomachine[dot]com. Thank you.
BritgirlKeymasterCan you confirm the version of NoMachine software you’ve got on client and server sides?
November 17, 2017 at 08:57 in reply to: Configuring /usr/NX/etc/server.cfg for SSH access on centos6 #16506BritgirlKeymasterSomething obviously went wrong when you first installed – possibly old lic files interfering from an earlier version.
SSH is meant to work out of the box, so when the user selects in SSH in the connection set-up, the rest is done for them.
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