Forum Replies Created
-
Posts
-
@pellisuk can you send system (
/var/log/syslog) and NoMachine logs to forum[at]nomachine[dot]com? Please enable debug, restart nxserver (sudo /usr/NX/bin/nxserver –restart) before you reproduce problem. Instructions about debug and collecting logs you can find here: https://www.nomachine.com/DT07M00098#1.
@dlp_1 can you send just the/var/log/syslogcontent?We would also like to send a debug library with further instructions which would eventually help us with the investigation. Let us know if you’re interested.
Logs would be useful for the problem connecting from Mac to Linux. We would need sets from both sides, so client logs from the Mac machine and server logs from the Windows PC. You can submit them here or send them to forum [at]nomachine[dot]com using the title of your topic.
Instructions on how to gather logs are available here: https://www.nomachine.com/AR10K00697.
Can you try disabling your firewall and then try to connect?
If that makes no difference, we’ll need the full set of logs from both the connecting client and server side which you should extract after reproducing the error. Instructions for enabling and extracting the logs are available here: https://www.nomachine.com/DT10O00163. Please send them directly to forum[at]nomachine[dot]com making sure you include the title of the topic in the subject of your email. Thanks!
Hi, the logs from the server side would be useful. Please follow the instructions here: https://www.nomachine.com/DT10O00163
You can send them directly using the address forum[at]nomachine[dot]com making sure you include the title in the subject. Thanks.
To everyone following this topic, we are aware of issues on certain models of Chromebook (it is not limited to Pixelbooks as we previously thought) and we are continuing investigations. Until we are able to reproduce the same strange behaviour which will allow us to open a Trouble Report, this topic will be archived. Any updates will be posted on the forums.
This is the Trouble Report related to the issue reported here: https://www.nomachine.com/TR05Q09323. You can sign up to receive a notification when a fix has been officially released in an upcoming update. In the meantime, we will reach out to you individually with a hotfix.
Hi, thanks for the new set of logs.
They show us that there is a sudden termination of nxnode upon connection, but unfortunately they don’t provide useful hints as to why that is happening. So, I need to ask you to send us some additional information.
Please check for core files and then send us a backtrace (after having reproduced the problem again). To do that, follow the instructions here: https://www.nomachine.com/AR09L00810
You can attach the files and send them to us directly as you did last time. Thanks for your collaboration 🙂
Hi dlp_1,
we received the logs but unfortunately you enabled them when some of the processes were already running. So I have to ask you to restart the nxserver reproduce and send logs again (restart can be achieved by executing /usr/NX/bin/nxserver –restart). Thanks!
Nikolas, can you send us logs from the Linux host?
Please follow the instructions here: https://www.nomachine.com/DT10O00163. You can send them directly to forum[at]nomachine[dot]com making sure to include the title of your topic in the subject. Thanks.
Hi, NoMachine gives you access to the physical display of the remote OS (physical or virtual machine). However, it is not a hypervisor, but you can install it on one since it works out-of-the-box with solutions such as VMware, Virtualbox etc etc. If you have a computer running, for example, 2 separate virtual machines, you could install the free version of the NoMachine on both of them. From the connecting client you would be able to connect to both as separate NoMachine sessions.
Additionally, there is the Terminal Server range (Linux only) which lets you run multiple individual Linux desktops and or applications on the same host.
The logs didn’t reveal much. Can you tell us the server-side version of NoMachine you are connecting to?
Also, do you see the desktop, even for a moment, before you get disconnected?
Server-side logs with debug enabled are useful. Please follow the instructions here in order to enable them, making sure you reproduce the problem before gathering up the logs.