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December 14, 2020 at 16:05 in reply to: Slow – MacBook / Ubuntu / 4k / Enterprise Desktop / 1GB LAN #30737
BritgirlKeymasterCan you try with a different client other than macOS? Do you get the same behaviour?
December 11, 2020 at 17:52 in reply to: Performance issue –> reboot necessary + CredentialsStoring Bug? #30721
BritgirlKeymasterWhat has changed recently on the system in the past week?
Have you already checked this article which is for similar issues and followed the advice there:
Troubleshooting issues caused by system resources exceeded on Linux
https://www.nomachine.com/AR04O00927Also the webplayer show the weirdest things to my employees in this error-state.
What things? Can you submit screenshots of an example of what users see? What browser(s) are they using?
Moreover I have set the “EnableCredentialsStoring” parameter to “none”, but in webplayer and player users still can save their credentials…
Provide a screenshot of what users are seeing when they are at the authentication stage.
Was access via the browser working correctly beforehand? Was the EnableCredentialsStoring key working correctly before this? (we checked that it’s working in the latest version by the way). That key is set on the server, and setting to None will mean users won’t see the checkbox at the authentication stage.December 11, 2020 at 10:24 in reply to: Remove Screenshot option from NX Player or not to allow in NX Server #30713
BritgirlKeymasterClosing the window of the player has the same function as the ‘Disconnect’ button in the menu.
Regarding latency, bandwidth and other benchmarks, it can depend on a combination of factors such as what you want to use the connection for, if it’s on a VPN or not, etc so please consult the following:
Guidelines for sizing a NoMachine infrastructure and benchmark tests for v. 6
https://www.nomachine.com/AR02P00966For making your own tests, see “Reading NoMachine statistics”
https://www.nomachine.com/AR02N00875
BritgirlKeymasterMaybe nxnode is not added to Accessibility or Screen recording? Did you check that? Some tips are here: https://www.nomachine.com/AR11Q01061
If not, it could be this problem:
‘No available sessions’ is issued when connecting to the Mac login screen
https://www.nomachine.com/TR02R09535
BritgirlKeymasterIs this a recent install? If so, did you reboot after installing?
What happens if you click ‘Start the server’? Does it start and then stop?
What do logs show? Similar topics are:
https://forums.nomachine.com/topic/server-doesnt-start-on-windows-10
https://forums.nomachine.com/topic/windows-10-failed-to-start-nxserver-process
BritgirlKeymasterSo your solution is to adopt Graywolf’s suggestion in 1c 🙂
the software could have detected that no monitor at all was configured in my setup and react in some way
It’s a bit difficult to predict that it won’t work even if there is no monitor detected (the combination of GPU model, the software driver, the OS etc). The answer is to force the set-up to use our virtual display even when it might not be necessary, that’s not what all users want.
December 7, 2020 at 17:49 in reply to: NoMachine connection fails first attempt, second attempt always successful #30675
BritgirlKeymasterWe haven’t been able to reproduce the problem unfortunately (although we are still trying). We are currently making some changes to initialization of desktop duplication which we use for capturing screen, and we think this will help your case when these get released, most likely in version 7 onwards.
BritgirlKeymasterNoMachine doesn’t show the session at native resolution, but Retina will be fully supported soon, please see the Feature Request here: https://www.nomachine.com/FR02M02864
BritgirlKeymasterMantoshelis, you may have read my follow up in the topic that Kroy linked in his reply. As mentioned there, we are investigating a number of issues with Arch-based distros (currently unsupported by the way) to see if they can be fixed in a relatively straightforward way. For now, users can adopt the workaround suggested. Thanks for your patience.
BritgirlKeymasterWe would need you to enable debug in the logs in order to understand why NoMachine is not recognizing the disconnects correctly. Please follow the instructions here, https://www.nomachine.com/DT11R00182, on the computer you are connecting to and when you’ve replicated the behaviour, extract the logs and submit them again. Thank you.
BritgirlKeymasterWhilst our developers investigate the potential fix, you could consider reverting back to the previous update if possible (1909 or earlier).
BritgirlKeymasterWe are aware of this issue and a Trouble Report has already been opened. Please follow this link https://www.nomachine.com/TR10R09864 and then use the ‘notify me’ box next to the TR to sign up for notification of the fix when it is released.
BritgirlKeymasterA link to the download was sent.
A package with the patch is available for those who encounter the problem described in this topic.
BritgirlKeymasterPlease update and open a new topic if the problem still occurs.
BritgirlKeymasterWhat version did you update from? Has anything changed on your Linux host?
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