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Some tips on setting the “right resolution” are available here: https://www.nomachine.com/AR02M00836 and here: https://www.nomachine.com/AR02M00835.
I’m not sure why you think that NoMachine doesn’t support a higher resolution. When connected to the physical desktop, the maximum resolution you can get is the maximum resolution supported by the remote graphics card on the system. If you need to work at higher resolution, you may consider to try NoMachine Workstation and run a virtual desktop session.
Try enabling the “Grab the keyboard” in the Input settings inside the session (via the Menu, Ctrl-Alt-0). When the NoMachine window has the focus, most of the keys are “grabbed” (all the keys/shortcuts that the system allows to grab) and sent to the session instead of the local system.
Please send us the logs from the server side. You can extract them following the instructions here, https://www.nomachine.com/DT10O00163.
Send them to forum[at]nomachine[dot]com making sure to reference the topic’s title in the subject of your email. Thanks.Have you tried changing the shortcuts in the Player preferences?
Please check similar topics here, and also the article in the KB:
https://forums.nomachine.com/topic/double-nat-remote-through-internet
https://forums.nomachine.com/topic/cannot-connect-error-138https://www.nomachine.com/AR11L00827 – How to connect to NoMachine when the server is behind a NAT router or a firewall
Can you send us the logs from the player? Please see: https://www.nomachine.com/AR10K00697
Edit – send them to forum[at]nomachine[dot]com.
Here is the Trouble Report’s link: https://www.nomachine.com/TR10Q09420
It also includes the known workaround. Please use the ‘notify me’ checkbox to receive notification of when a patch has been officially released.
Hello, a Trouble Report has been opened: https://www.nomachine.com/TR10Q09425
You can sign up to receive notification of when a fix has been officially released using the ‘notify me’ service.