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@rsperson, we got the logs, thank you, but they were no actual error logs. Nevermind. Let’s assume it’s this known problem:
https://www.nomachine.com/TR06R09772
Please try the following known workarounds: either disable hardware decoding on the client (see image here: https://forums.nomachine.com/wp-content/uploads/2019/09/NoMachine-display-menu-panel.png) or try the one in the Trouble Report (server-side).
You mention a “CAD guy”, I assume that’s the administrator in control of the NoMachine server, so I assume that you are not in control of the remote server. If that’s the case and if that Linux server is running a subscription from NoMachine, it’s better if the administrator opens a ticket with the NoMachine support team. He would then be able to follow our instructions.
Have you enabled port-forwarding on the router? See this article for tips:
How to connect to NoMachine when the server is behind a NAT router or a firewall
https://www.nomachine.com/AR11L00827This is the same topic as here: https://forums.nomachine.com/topic/error-60-operation-timed-out-2
This is a known issue:
Sessions cannot be started because of error ‘descriptor out of range’
https://www.nomachine.com/TR04R09620Please sign up to receive a notification of the fix when its released.
Please update both client and server to the latest 6.11.2 and let us know if you continue to get the same problem.
It is the display server that uses the GPU. It depends on the configuration of machine and display server. NoMachine does not decide the GPU they use.
Indeed, there is a workaround in the Trouble Report which mentions this:
No sound is coming through NoMachine Audio Adapter, when playing audio inside the NoMachine session. This problem has been reproduced on macOS 10.13, 10.14 and 10.15. This issue is triggered by the fact that NoMachine Audio Adapter is muted. This is not always visible in system sound settings.
Sometimes in the Audio MIDI Setup, volume stream is set to 0 and it’s enough to raise it.
In other cases, volume stream in Audio MIDI Setup seems to be already enabled. As a workaround, go through all volume sliders for Input and Output side and lower volume value to 0.0. Then set it again to 1.0.”
This is a know issue. Please sign up to receive a notification when a fix is released for the following Trouble Report:
No sound on headphones connected via bluetooth on iOS
https://www.nomachine.com/TR10P08884Further investigation of this issue has allowed the following Trouble Report to be opened:
Audio is muted in NoMachine sessions connected to a macOS
https://www.nomachine.com/TR06R09774We can send a debug package from which we’ll need the logs. Please let us know if this is ok for you.
We received the logs, but there are no logs from the server side. We would need those (from the machine that you are connecting to) to understand what is happening.
Can you tell me what version you were on before you updated to 6.11?
We’ve viewed the video you sent via email and observed the behaviour which occurs when a sharp move of the finger on the magic mouse within the window causes the content of the window to reload slowly instead of scrolling up or down. (Note for new readers of this topic: when moving the finger on the mouse slowly within the window or in the actual scroll area at the side of the window NoMachine is responsive and content is rendered correctly).
At this point, we need to see debug logs because we need to see what’s being registered by NoMachine when you’re encountering the issue. So, please enable debug on both the Mac client and Linux Workstation host. Reproduce the problem and then send them to the usual email address. For instructions on how to enable debug, please follow this link:
This is the Trouble Report which you can monitor https://www.nomachine.com/TR06R09773, please sign up to the notification option.
I’m not sure whether it will make the next release which has already been planned.
