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@otlichnik73 did you try the advice from Fermulator?
I think the person I’m trying to help needs to contact his service provider concerning his problem.
Yes, they might be able to help. Look out for NoMachine Network. It will allow people to connect to each other’s computer behind routers and firewalls, without the need for knowing their IP address, and configuring their routers to pass NoMachine traffic to the necessary ports.
If the issue is still present, we need to see the logs as requested by Graywolf. Instructions for extracting the logs are available here:
Thanks for reporting. Are you able to enable debug and submit logs? From the client side, send us the client logs (~/.nx) and from the server side enable debug, reproduce the problem and gather the logs – instructions are available here: https://www.nomachine.com/DT10O00163#1
You can either attach them within this topic or send direct to forum[at]nomachine[dot]com.
There’s a Trouble Report open for this problem: https://www.nomachine.com/TR05P08571
This is planned for an upcoming v6.x release:
Giving the possibility to activate log rotation for NoMachine log files
https://www.nomachine.com/FR01L02806This is a known issue. Please try the workaround in the Trouble Report you can see here: https://www.nomachine.com/TR02O07628
Have you tried checking the default output playback device on your Windows 10 host? A bug in Windows 10 (Windows support accepted our bug report) switches the default speaker to NoMachine Microphone Adapter. If that happens, you need to change it back to the previous setting. See the example below.
Knowing the NoMachine server version installed on the remote host would also be useful. Is it the latest, 6.1.6?
Hi, the file didn’t attach. Can you send it direct to forum[at]nomachine[dot]com? Make sure you reference your topic title. Thanks!
The logs didn’t attach, send them to forum[at]nomachine[dot]com making sure you reference the title of your topic. Thanks!
Check the IP on the router and then verify it with link following instructions from https://portforward.com/actiontec/t3200m/ – it’s on right, top corner – External IP: XX.XX.XX.XX).
If router and IP on sites aren’t the same , you need to contact your provider. Failing that, this feature will help solve the problem: https://www.nomachine.com/FR07J02731 (coming soon).
With NoMachine for Mac unlimited accounts can indeed access the remote desktop. This is allowed by Apple’s EULA as well. All you need to do is install Enterprise Desktop which supports unlimited connections. Those users will see the same physical desktop.
If I understand correctly what you are asking is for a terminal server for Mac, like we offer for Linux, which allows different users to connect to their own virtual desktop or display which is running in the background. This is not allowed by Apple. If, on the other hand, you’re referring to fast user switching, this is already supported.