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August 25, 2016 at 11:25 in reply to: OpenSuse Leap unable to authenticate for software update #12180
Britgirl
KeymasterWe’ve reproduced it and open a Trouble Report. You can check the ‘notify me’ box to receive notification of when a fix has been released.
https://www.nomachine.com/TR08N07155
Thanks!
Britgirl
KeymasterAdditional note from the user about the debug version sent.
“I removed the standard versions and then installed the debug-versions as supplied on both server and client, and the problem was gone.
* I reinstalled a 5.1.44-1 version downloaded from http://www.nomachine.com on the client, and the problem was not apparent anymore* I then reinstalled a 5.1.44-1 version downloaded from http://www.nomachine.com on the server as well, and the problem was not apparent anymore”August 24, 2016 at 12:52 in reply to: Physical monitor limitations for virtual sessions w/ floating window #12163Britgirl
KeymasterHere is the link to the Trouble Report opened: https://www.nomachine.com/TR07N07020
Britgirl
KeymasterHi, we are aware of this issue and it will be fixed. Once Sierra is out of beta, we can then work on adding it to our list of supported platforms. See here for our policies about beta versions: https://www.nomachine.com/AR03E00450
Britgirl
KeymasterOk, remember there is this which has some tips on setting up Amazon VMs in case you need it.
Britgirl
KeymasterIt looks like this Trouble Report we have open already: https://www.nomachine.com/TR04N06804
August 22, 2016 at 09:36 in reply to: How to set up key-based authentication for connecting to Windows #12144Britgirl
KeymasterI made a quick search of the KB to make sure what we were missing: https://www.nomachine.com/knowledge-base ‘key-based authentication’. Perhaps the results were a little overwhelming 😉
Anyway, the following will help you with your question:
https://www.nomachine.com/AR12I00615&an=key-based%20authentication
and this:
https://www.nomachine.com/AR02L00785&an=key-based%20authentication
Let me know how you get on.
August 22, 2016 at 08:28 in reply to: Google Compute Engine Ubuntu 16.04 "Failed to determine the client IP" #12141Britgirl
KeymasterWe’ve opened a Trouble Report which you can see here: https://www.nomachine.com/TR08N07141. Check the ‘notify me’ box to know when a fix has been released.
Britgirl
KeymasterPlease send the logs to forum[at]nomachine[dot]com.
Britgirl
KeymasterDo you have the latest version of NoMachine installed on both your computers? You say you have Windows; is that the OS you are connecting from or to? What is the other OS of the other computer? This information will help us to understand your set-up is and also to check there is no bug that we are unaware of.
Once you’ve started a NoMachine connection there are two ways to send files to and from. One is drag and drop which works both ways, the other is using the Monitor (!M icon in the system tray). This also works both ways. See here for more details: https://www.nomachine.com/sharing-files-between-computers.
August 18, 2016 at 13:40 in reply to: Google Compute Engine Ubuntu 16.04 "Failed to determine the client IP" #12118Britgirl
KeymasterThe problem with the connection to the server for Google Cloud is related to a bug in NoMachine. This is the same error in both cases on Ubuntu 16.04 with Gnome and Ubuntu 14.04 with Xface. A possible workaround is to set key EnableUPnP from “NX” to “none” in the server.cfg file.
Britgirl
KeymasterHi, try disabling UDP as a temporary workaround. Do that via the GUI: choose the connection -> Edit -> Advanced -> uncheck ‘use UDP communication for multimedia data’.
So far we’ve not been able to reproduce the issue. Would you be interested in installing a debug version to help with our investigation?
Britgirl
KeymasterYou are using the legacy version 3.5.0 or earlier. Install the Workstation or ask your provider to update the NoMachine server version they are using, or better still to open a ticket in the support section of their customer area. All 3.5.0 issues are dealt with via that channel. The forums are for users of the latest version from our website.
If the issue continues (though we are not aware of similar problems on Ubuntu) with NoMachine version 5, we can continue the investigation further.
Britgirl
KeymasterIs this NERSC at Lawrence Berkeley? If so, it might be a good idea to check with them first because in order to help you we’ll need the server side logs, not just client-side logs. On the other hand, if you are also the administrator of the server, send them to forum[at]nomachine[dot]com.
Instructions on how to enable and extract them are here: https://www.nomachine.com/DT07M00098
Britgirl
KeymasterCheck the box. What happens?
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