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Since we never received the logs, what I suggest is you update to v6 and let us know if the problem persists. If it does, please open a new topic.
We never received the new set of logs as Kroy requested. Since you have a Workstation Subscription, what I suggest you do is open a ticket in the customer area (Support Enquiries) to let us investigate further and to avoid sensitive information from being published on the forums. Your support entitlements are documented here:
https://www.nomachine.com/support-services#Terminal-Server
and you can log in from the menu using the customer ID and password you received from us when purchasing.
The attachments were too big. Try sending them to forum[at]nomachine[dot]com. Also, please tell us the Linux distribution and version, and what NoMachine packages you have installed from the website.
Firstly check that the firewall is not interfering on the server side.
Secondly, please send the logs via forum[at]nomachine[dot]com. They most likely didn’t attach because they were too big. We’ll need both client and server sides.
We’ve not been able to reproduce this issue at all, neither on 5.3.9 nor the latest version which is 6.0.66.
First check the /usr/NX/etc/server.cfg file and verify that the clipboard is enabled for both ways:
EnableClipboard both
If that doesn’t work, logs will be required in order to see what the problem is. You can extract them using the instructions here: https://www.nomachine.com/AR07K00677
Both client and server side are required.
The guide for the menu in web sessions is available here: https://www.nomachine.com/DT09O00148#2. You can also preconfigure some parameters in web sessions: https://www.nomachine.com/DT10O00160
On the fly we aren’t able to reproduce it. Can you confirm the desktop environment, and which applications you are noticing this problem?
The exact steps that you take would also be useful.
@jaw1959 what you are seeing is normal in that upon opening the client it will show you records of what you recently connected to, and if on a local network, it will take a few moments to update to show you exactly what is available on that LAN (which in your case is just one server). In fact, you notice that two disappear – that’s because the client now sees an updated situation.
If you don’t want to wait (again, how long this takes depends on your LAN), you can remove the cache, which on Windows is here: %USERPROFILE%\.nx\cache 🙂
What’s the distro and version on the Terminal Server host? What Windows version and what Linux distro and version on the clients you’ve connected from?
What about if you connect the other way around? Is it the same?
Btw, if you want, you can just install the free Enterprise Client (or the free NoMachine packages) on the connecting clients.
See here:
How to check which version of NoMachine or NX Server you have installed
Now I understand 🙂 So that’s a bug and you can do the following as your workaround:
Edit the configuration file /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg to have:
DisplayServerExtraOptions “-oldeventapi 1”
I checked it and it works. Apple deprecated the old APIs which were used (in NM version 5 and earlier) and released new ones, which were also available in v5 but were disabled by default. From version 6 we enabled the new API as default. But you can still set the old ones by using the workaround above.
@graphixillusion, we need to send you another attachment to try, but emails to you come back to us undelivered.
further analysis showed that mouse clicks look OK. The cause could be a Ctrl or Shift key stuck in the “down” state. Running the attached test tool from command line will help to inspect the state of keys on mouse clicks. Run:
wintest.exe > wintest.txt
do some left clicks, close the wintest window and let us look at
wintest.txt.Can you get in touch?