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To check if it’s a decoding issue you can look in your Linux client session log (.nx/R-*) and see if either the following is printed:
Info: H264 support is available.
or
Info: H264 support is not available.
Yes, we did receive it. But that time you didn’t attach the .nx directory, your second email had it attached. Anyway, they don’t show anything that would tell us what is happening other than we can see that something is crashing when libraries are being loaded. We can pass you a debug version (for 5.2.21, not for an earlier version) if you are interested in installing it and extracting the logs – they’ll give us additional details.
Darksurf, your issue is a separate issue. Can you open a new topic (rather than a reply to an existing topic) with all the information requested (see ‘What to include’ )
The client logs were missing it seems. Please send those from the 5.2.21 version. The .nx directory, and to be exact the R-* directories from there is what we will be looking for.
Are you sure you have installed Enterprise Desktop? From the image it appears you have installed a product which offers the virtual Linux desktop functionality (any of the products from the Terminal Server range, plus Enterprise Server).
Indeed, disabling the antivirus shouldn’t be necessary, but in this particular case there is a bug specifically with AVAST which is conflict with NoMachine, and disabling isn’t enough. You can see the details here: https://www.nomachine.com/TR03O07676.
Please use the notify me tool to know when a fix is available.
Hi, it would be better if we could see the logs from your connecting client version 5.2.21. You say that you also reproduced it after installing 5.2.21 on your connecting client, so we will investigate the bug on the latest version.
Since you’ve installed the free version of NoMachine that means we will need server and client logs from that client machine as they will include the nxtrace.log. Note: we are not asking for the logs from the machine that you are connecting to.
https://www.nomachine.com/DT07M00098Please send them to forum[at]nomachine[dot]com making sure you include reference to this topic.
Wrong mouse cursor size on Retina displays
https://www.nomachine.com/TR05O07752Our developers are working in a fix, in the meantime you may register to the TR (‘Notify me when the TR is closed’) to be
informed when the fix is released.We’ll need the full set of logs from both sides in order to see why Player is suddenly closing. Please see the instructions here: https://www.nomachine.com/DT07M00098
Then send them to forum[at]nomachine[dot]com making sure you put the topic title in the subject.
Please can you send the file to forum[at]nomachine[dot]com, or attach it here if it’s not too big? Also, what you mean when you write:
Her sense matter in time open dialog settings. This just not occur.
Our developers tried to reproduce the problem in the same environment you have, but without success.
All the NoMachine services work properly on Ubuntu 16.04 and multiuser.target as run level.
Do you confirm that NoMachine Server is installed on Ubuntu 16.04?
Did you have the same problem also with NoMachine server on CentOS 7.3?
Additionally, we would like to check logs from the NoMachine server host.
Please send us a tar.gz archive of the /usr/NX/var/log directory from such host. You can send directly to forum[at]nomachine[dot]com making sure to place the title of the topic in the subject.