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https://www.nomachine.com/TR01N06379
Please use the ‘notify me’ alert to know when a fix has been released.
Hi, can you enable debug and submit logs? Instructions are available here: https://www.nomachine.com/DT07M00098
Send them on to forum[at]nomachine[dot]com making sure to reference your topic.
The logs were refused so I suggest you send them to forum[at]nomachine[dot]com.
Also, have you checked that the connections are enabled on the Windows machine that you are trying to access? See fig. 9 here: https://www.nomachine.com/DT11M00106#3.1.
What dialog are you seeing when trying to connect? What are you connecting from? I.e what OS is the client computer and what product from NoMachine have you installed?
This looks similar to a problem that we recently investigated. Can you send us the complete set of logs and send to forum[at]nomachine[dot]com?
Follow the instructions here: https://www.nomachine.com/DT07M00098. We’ll need both sides, local (client) and remote (server).
There should be nothing to tweak to in order to show ‘ticks in boxes’ in the remote desktop session. What OS do you have on the client side? What OS & version on the machine you are accessing? What product and version from our website did you install? What application, with these check boxes that you need to tick, is it?
This is a bug and the Trouble Report is here: https://www.nomachine.com/TR02N06450
Please use the ‘notify me’ box to receive notification when a fix has been released.
https://www.nomachine.com/FR12M02989
Please use the ‘notify me’ tool to know when it has been implemented.
Users can sign up to the ‘notify me’ in order to know when it has been implemented. I will now close this topic.
In the client-side logs that you sent in earlier we can see that you are using a local IP address to connect. The error message given is an indication that the IP address is wrong. We also see that you tried changing the port, probably just to check if that was the problem, and the same error is given. If it was the port which had been wrong, the message would be ‘Connection refused’.
We assume that your machines are both on the same local network, and that you are not trying to connect from outside that network. Can you confirm this? If you are on the same network, have you tried connecting in the reverse direction?
Additionally, it would be useful to have the logs from the machine that you are trying to connect to. Please take a look at the instructions on how to enable debug on the Windows machine you’re trying to reach. Once you’ve enabled the logs, reproduce the error (by connecting) and then zip up the logs from that side. Send them to forum[at]nomachine[dot]com.
Here is the link to the Trouble Report. https://www.nomachine.com/TR02N06431
Check the ‘notify me’ box in order to receive notifications about when a fix has been released.There are two ways to do that: 1) if you are the owner of the computer which is showing up in the local desktop connections list, then you can disable the ‘Advertize on the network’ feature in the Connection Preferences of that PC. See here: https://www.nomachine.com/DT11M00106#3.1. for more details. That way, no one on the same network will see this computer.
2) If you simply don’t want to see this or any other computer (also those owned by other users) on the same network as you, follow the instructions here for the NoMachine Player on the machine/device you are connecting from, https://www.nomachine.com/DT11M00106#2.5.
You mentioned it was working last week. So something has changed in your set up. Are you sure that you have the local IP reserved for your machine? Maybe you have dynamic IP and it has changed? If you open NoMachine on the server side (the machine you want to connect to) does it still have the same IP that you were using before in the Welcome window?
We’re not able to reproduce this problem on Windows using the latest version. Just so we can make sure that we have your exact set up, can you tell us what type of session you are running when this happens and what are you connecting to? I.e are you connecting to a host with the latest NoMachine software installed and what product is installed on the remote computer?
You have two routers, and since you don’t control them, this makes things more difficult. You would need to contact the administrator to open the necessary ports to get access to the office network from home. The easiest option for you is to wait for NoMachine Network which will eliminate this problem altogether. You won’t need to know the IP address of your computer or worry about which router you have.