Britgirl

[Britgirl]

Please update your software because the TR was fixed in 5.1.22.

[Britgirl]

If you have NoMachine (free) installed, open the GUI, click on Settings -> Server Preferences (bottom of GUI) -> Updates.

https://www.nomachine.com/DT11M00106#3.6.

If you have Enterprise Client installed, open the GUI, click on Settings -> Preferences -> Updates

 

 

Attachments:

1. 

   Ent-Client-version.png
   

[Britgirl]

Perhaps there were some processes left for whatever reason. If the issue comes back, let us know.

[Britgirl]

Please have a look at this topic: https://www.nomachine.com/forums/topic/nomachine-blocks-virtualbox-usb

We have alerted Oracle to the problem. In meantime, you can uninstall the USB drivers without having to remove NoMachine. Please check the article here: https://www.nomachine.com/AR11K00756

[Britgirl]

We’re not sure. The reason is not what we originally thought, so we need to send you a new debug package. Check your inbox.

[Britgirl]

There are hundreds of potential error messages which cover client errors, server errors and system errors (networking, disk access etc). Rather than have a document dedicated entirely to error messages, we have the Knowledge Base and forums which can help with common messages that may appear. If you are encountering issues, please tell us what message is being shown and we will try to help.

[Britgirl]

This is a bug in Chrome, not NoMachine. We have seen that problem is the same when Chrome is used on the physical screen (so take away NoMachine from the scenario) with the new Flash plugin 11.2.202.616. It is not reproduced using Chrome with flash plugin version 11.2.202.548.

[Britgirl]

Please try again.

[Britgirl]

There is a Trouble Report for this bug. Please use the ‘notify me’ box to know when a fix has been released.
https://www.nomachine.com/TR04N06814

[Britgirl]

this only happens when there is no X server running

The issue is specifically correlated to the fact that it’s headless. Please see the Trouble Report we opened: https://www.nomachine.com/TR04N06814 and sign up to the ‘notify me’ to know when a fix has been released.

[Britgirl]

Ok, thanks for letting us know.

[Britgirl]

Please send the logs that you got to forum[at]nomachine[dot]com.

[Britgirl]

@redmumba what distribution is the Amazon image? Slackware?

[Britgirl]

The hardware decoder facilities are not available on the client, but you can still use H.264 software encoding. You have five options:

a) install our our ffmpeg libs, download and build from http://www.nomachine.com/downloads/5.1/sources/ffmpeg-5.1.24.tar.gz

b) install the original ffmpeg libs, download and build from https://ffmpeg.org/releases/ffmpeg-3.0.2.tar.xz

c) use the prebuilt ffmpeg Zeranoe packages, which you need to extract to the directory nxdir/bin (windows):
https://ffmpeg.zeranoe.com/builds/win32/shared/ffmpeg-20160425-git-9ac154d-win32-shared.7z

d) use the AVC pack (available for a small fee – you only need it on the client side)

e) change your resolution 🙂

[Britgirl]

@samikbaqchi we’ll need the installation logs. They are placed in the AppData folder under the user’s home, e.g.:

C:\Users\USER_NAME\AppData\Local\Temp\Setup Log 2016-04-2…..

 

Send them to forum[at]nomachine [dot] com

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