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February 25, 2014 at 18:07 in reply to: Could not connect to the server. Error is 138: Connection timed out #2549
BritgirlKeymasterIt could be the VPN blocking you. Tell your VPN administrator that you need to connect from your machine to port 4000 on the server (your Workstation).
BritgirlKeymasterCan you tell us what product you installed? Are you trying to start a session or start the server? When you lauch the application to start a connection, does it open? To check if the server is running, can you see the NoMachine Monitor icon (look for a !M) in the systems tray. For example, see Fig. 2 here: https://www.nomachine.com/how-to-disable-access-to-the-local-desktop.
BritgirlKeymasterLook at this post here: https://www.nomachine.com/forums/forums/topic/nxagent-is-listening-on-port-70017002#post-319
BritgirlKeymasterHi ethanee, can you contact us via issues[at]nomachine.com? We’ve fixed this bug and have a webclient binary available for testing.
BritgirlKeymasterYou need to open port 4000 TCP (or the port you decided to use for the NX service) on your firewall configuration. The ports are added automatically to the firewall configuration on Windows. Not so on Mac and Linux. This is going to change in the future.
BritgirlKeymasterCan you send us the logs? Follow the instructions here:
https://www.nomachine.com/AR07K00677
Either attach them here or submit them to issues[at]nomachine.com
February 24, 2014 at 12:05 in reply to: 4.0 NoMachine Free Client on windows xp uses 100% of cpu #2533
BritgirlKeymaster@aellus download the latest 4.1. One of the fixes was specifically “Excessive X server CPU load on the client when connected to a server 3”.
The release announcement is here:https://www.nomachine.com/SU02L00100
February 21, 2014 at 19:03 in reply to: Connection refused when trying to connect to session started from inittab #2509
BritgirlKeymasterSlackware is not supported but we will fix it. Check out the TR here: https://www.nomachine.com/TR02L04284
BritgirlKeymasterHi, have you installed the latest update (from your customer area)?
February 20, 2014 at 20:34 in reply to: Clipboard not working upon initial virtual desktop creation #2464
BritgirlKeymasterCan you provide details of OS client side and application and their respective versions? What application is it on the server side, OS and desktop environment and version? That way we can investigate.
BritgirlKeymasterHi ramkiller1, we will still need logs. Follow the instructions here and send to issues[at]nomachine.com
February 19, 2014 at 15:06 in reply to: Popup notification message disappears without user interaction after 10 seconds #2431
BritgirlKeymasterIt’s a bug and a TR has been opened.
BritgirlKeymasterHi Zia,
Did you log in with the customer ID and password that was created for your, and download the AVC package?
BritgirlKeymasterHi DarkNova, to better understand what the issue is, can you please send three screenshots, in PNG format, taken 1:1 of the display as rendered by NoMachine, TeamViewer and UltraVNC?
It would also be nice if you could send the screenshot while the display is in “Keep aspect ratio” and “Fit to window” mode, so that we can understand if it’s only a problem with the scaling algorithm.
Attach images to your reply or send to issues[at]nomachine.com.
BritgirlKeymasterDoc, check this article…
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