Britgirl

[Britgirl]

Hi, about the attachment rules, generally it’s possible to attach a txt file. There could be a character which is causing it to be intercepted, so yes, in that case it’s advisable to zip it. Thanks for your understanding.

[Britgirl]

Hi, I assume you would like your users to connect to 30+ Windows hosts. If we can assume a commercial environment, you would need Enterprise Desktop installed on each of those Windows machines. Convenient Enterprise Desktop Packs are available, each pack contains 10 subscriptions. More about this is here: https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Desktop.

The NoMachine model works in the following way: you purchase a subscription annually. You need to renew it in order to keep the functionality and continue allowing users to remotely access those machines. The alternative is to install the free version on your Windows host, however, the free edition is for non-commercial use.

What is the difference between NoMachine Free Edition and NoMachine Enterprise Desktop?
https://kb.nomachine.com/AR07L00808

Information about your subscription and renewing:
https://kb.nomachine.com/AR03D00365
https://kb.nomachine.com/AR10K00711

Do you have an sdk so I can integrate with my application

Please provide more details about how you would like to integrate NoMachine with your application.

[Britgirl]

We’ve not been able to reproduce this behaviour. Are you sure there are no other factors influencing the missing screen lock? Is it affecting just your computer or other Win11 computers?

[Britgirl]

You should have received an email with a new link.

[Britgirl]

You can use the same keypair, one public key is placed on the ECS host. If you do that, you will need to run --serveradd on each node, and then accept the fingerprint of the ECS when prompted.  If you need further assistance setting up your ECS and node infrastructure, please contact us directly and one of our technicians will assist you.

[Britgirl]

Hi Brian, just a quick update, the logs you submitted were useful but we need to debug deeper. We are preparing a new debug package and will send it soon.

[Britgirl]

Are you adding nodes from the ECS or using the inverse connection?

[Britgirl]

In version 9, ‘yes’ will become the new default 🙂

[Britgirl]

Can you first tell us what NoMachine product and version you are using on the server and client sides?

Are those shortcuts, which are not working to how you expect, being intercepted on the Windows client?
Something you could check is whether the misbehaving keys are being received by the server when they’re pressed on the client. You can do with an onscreen keyboard or with xev. Can you show us the output?

[Britgirl]

Hi, can you enable grab the keyboard in the connection menu (connect first, open the menu with ctrl-alt-0), proceed to Input)?

More details here: https://kb.nomachine.com/DT06S00218#3

Keyboard
Grab the keyboard input – Ticking the box disables the capturing of some system key combinations allows you to use those shortcuts in the remote desktop.

[Britgirl]

Please show us the list of processes showing such high CPU usage. Also, logs from the ECS server host, also knowing what OS version it is would be useful as well.

[Britgirl]

Hi, I removed your public IP from the log excerpt for privacy reasons. Is there a specific reason for using version 8.9 to connect? Have you considered updating it? This would narrow down the issue so that we aren’t investigating older versions to find out that the problem was being caused by something already fixed.

That said, we would need the server-side logs so we can check them. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. It’s important to enable debug, reproduce the error, then zip up the logs.

Also the player logs would be useful as well. (instructions are in the same document)

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Hi,would you able to send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. It’s important to enable debug, reproduce the error, then zip up the logs.

Also the player logs would be useful as well. (instructions are in the same document)

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Apologies, I didn’t point out that this is a global setting, and requires you to exit the Player first (Quit the player from the system tray !M icon), make the requested change and save, then re-open the Player. Can you try again?

We’re investigating it our side as well in the meantime.

[Britgirl]

Hi, no there isn’t. This is to keep the number of shortcuts to the minimum to avoid clashing with system shortcuts.
The shortcut options available (and which you can edit if you prefer) can be found in the Player settings > Input > Shortcuts.

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