Britgirl

[Britgirl]

Are you able to send us client and server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. For the client-side logs (the Windows’ ones will suffice) see “Fourth step” in that document.

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.

 

[Britgirl]

Zip the file and then drag it.

[Britgirl]

Local drive, both ways, can be shared. See here: https://www.nomachine.com/accessing-files-on-local-or-remote-disk-drives

Is not currently possible to share Network drives within the session. We’re currently investigating whether it’s possible to add support for Network drives for a future version

NoMachine does not support copy/paste from remote to local computer as some other software

NoMachine does support copy/paste. Please provide details of what you are actually trying to copy and paste, OS and versions both sides, NoMachine products installed and steps to reproduce (i.e from what application to what local application). If you are trying to paste non-text content, e.g an image, this is planned.

[Britgirl]

Hi, we got your email that the problem has been resolved. Can you shed some light on how you got audio working again. It could be useful for us to know.

[Britgirl]

I noticed you submitted this topic to the ARM category, so I’m assuming that you need a package for ARM. So first check that you are downloading the right package for the architecture you have. You can check this by running ‘uname -m’ in a terminal on the ARM device.

‘aarch64’ means you have ARMv8 and you should install this package:

https://downloads.nomachine.com/download/?id=118&distro=ARM

You can run this command from a terminal to get it:

wget https://www.nomachine.com/free/arm/v8/deb -O nomachine.deb

‘armv7l’ means that you have ARMv7, and so you should install this:

https://downloads.nomachine.com/download/?id=113&distro=ARM

You can run this from a terminal to get it:

wget https://www.nomachine.com/free/arm/v7/deb -O nomachine.deb

and then:

sudo dpkg -i nomachine.deb to install.

[Britgirl]

You’re reaching the remote machine but for some reason the connection is being closed. When you installed NoMachine on Windows, did you reboot the machine? Is it possible for you to make a quick test whilst on the same LAN as the computer you’re trying to reach?

In any case, logs from both sides (client and server) would be useful. For Windows, run

%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable all

in a cmd console run as administrator.

Reproduce the problem (connect from whichever client it is)

Then gather the logs.

%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect

The log archive is created in

%PROGRAMDATA%/NoMachine/var/log/archives

On the device you are connecting from, depending on the OS follow the instructions here, btw you didn’t mention the client-side OS):

Fourth Step: Collect Client Side Logs
https://kb.nomachine.com/DT07S00243

[Britgirl]

Check the DefaultDesktopCommand on the server’s node.cfg. It should state “/usr/bin/startxfce4”.

[Britgirl]

Logs show this:

NX> 700 ERROR: /usr/NX/bin/nxkeygen: /usr/NX/lib/libstdc++.so.6: version `GLIBCXX_3.4.21′ not found (required by /usr/local/lib/AppProtection/libAppProtection.so).

Googling AppProtection churns out quite a number of threads:

https://stackoverflow.com/questions/66337540/firefox-shows-only-blank-pages-even-aboutconfig-is-just-white/66337541#66337541

https://www.reddit.com/r/Citrix/comments/153mcy3/citrix_app_protection_breaks_wordperfect_for_linux/

Try following the workarounds there, and then of course a fresh reinstall of NoMachine would be good after you’ve removed the other program.

[Britgirl]

It’s unusual request (a first actually!) Transferring a lot of files at the same time, for example, could consume your bandwidth, perhaps this is the reason for your request? Can you provide us with some more details about how you’re using NoMachine?

[Britgirl]

jjgalvez, from the logs we see that there are actually two underlying issues.

One is the TR already mentioned in this topic, https://www.nomachine.com/TR03U10784, the other is this one which affects only KDE Plasma 6 https://kb.nomachine.com/TR05V11141. The fallback screen capture method (DRM) for TR05V11141 bug doesn’t have any effect because of TR03U10784.

[Britgirl]

Hi, your non-admin browser is not letting you download to folder /usr because you don’t have write permissions. What you can do is this:

• Download the file to any other folder
• copy the file to the /usr folder with
  sudo cp nomachine_8.11.3_4_x86_64.tar.gz /usr/
• sudo tar xvzf nomachine_8.11.3_4_x86_64.tar.gz -C /usr
• sudo /usr/NX/nxserver --install

 

[Britgirl]

Hi,

you can always check the output of sudo /etc/NX/nxserver --status run from a terminal. If it shows “disabled”, then logs can be extracted using the following instructions https://kb.nomachine.com/DT07S00243

sudo /etc/NX/nxserver --debug --collect

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Hi, could you send us the full set of logs from the Windows 11 server ?

%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable all

in a cmd console run as administrator

Reproduce the problem (connect from your Ubuntu client).

Then gather the logs.

%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collect

The log archive is created in

%PROGRAMDATA%/NoMachine/var/log/archives

Full instructions are available here: https://kb.nomachine.com/DT07S00243.

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Thanks for your patience. We were able to reproduce your issue, but it’s not clear to us why MFX just throws out an error on alder lake CPU/GPU in a NoMachine session. We were hoping that it would be something we could fix or provide a workaround for, but it’s not looking that way. Given that MediaSDK has become legacy, the best way forward is to wait for NoMachine 8.12 which will ship support for VPL (Intel’s replacement of MediaSDK). This is coming in the next week or so.

[Britgirl]

I made a mistake in points i) and ii).

Please invert them, so you should:

i) send us logs from client01. See the section of this document:

2. Fourth Step: Collect Client Side Logs
https://kb.nomachine.com/DT07S00243

ii) Try disabling hardware decoding on the client side, does this change anything?
https://kb.nomachine.com/AR07U01202

iii) Send us server01 logs as already requested

 

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