Carin

[Carin]

Can you check if the external IP in NoMachine is the same as on this page https://www.whatismyip.com/ ? If it’s the case then it should work.

If it doesn’t work, please check the rules for your router’s firewall.

If the IP is a different one, it can mean that you have a double NAT router.

It would also be helpful if you could check the port forwarding of some different services like SSH.

[Carin]

Hi Stijn,

It looks like this topic dealt with a similar case: https://forums.nomachine.com/topic/cant-connect-from-outside-of-network

Please take a look at it and let us know it helps. 😉

[Carin]

Hi manzaiya,

You can take a look at this forum post and follow the instructions to set up PhysicalDisplays :0 in the node configuration file: https://forums.nomachine.com/topic/seeing-two-x-server-when-trying-to-connect

 

[Carin]

Hi FHludlow,

Can you tell us the NoMachine software version you’re using on both the client and server-side? And also the OS of the server-side machine (remote machine)?

This article might be useful, in case you have not read it yet: https://www.nomachine.com/getting-started-with-nomachine

[Carin]

Hi acuteaura,

Did you have a chance to take a look at this article: How to set up key based authentication with NX protocol ?

[Carin]

Hi neidai,

In order for us to investigate we need you to collect and send us logs. For now, it’s enough to collect server-side logs.
This article explains how to collect the logs: https://knowledgebase.nomachine.com/DT11R00181#1.4

Please submit them to forum[at]nomachine[dot]com adding the title of your topic as the email subject. Thank you!

[Carin]

Hi Marben2021,

we received your logs, thank you! However, we could not find anything related to the problem you’re facing.

If you have not done it yet, I suggest you take a look at this article:  How to connect over the internet to NoMachine behind a NAT router

 

 

[Carin]

You can find more details here: How to display the remote desktop in full-screen

[Carin]

I am glad it worked @dlfuller. Thanks for letting us know 😉

[Carin]

Hi dlfuller,

This is a known issue. We suggest you enter full-screen mode by pressing Control+Option+F.

We have a high priority feature request open to solve this limitation: Integrating the NoMachine window fullscreen mode with macOS Spaces management.

[Carin]

Hi Antonio,

Is the user that sees a black screen connecting to a virtual or physical desktop?

We would need debug logs to investigate the problem:
1. Enable debug:  sudo /etc/NX/nxserver –debug –enable all
2. Reproduce the problem
3. Collect logs: sudo /etc/NX/nxserver -debug -collect and send them to us.
4. Disable logs sudo /etc/NX/nxserver -debug -disable all

Please send the logs directly to forum[at]nomachine[dot]com making sure to use the topic’s title in the subject.

If you can think of any other detail or additional information that might be relevant to help us understand the problem, please let us know 😉
Thanks!

[Carin]

Hi pc-support,

If you need remote desktop access to the Windows and MacOSX machines, for example via SSH, then you can install the packages according to the following articles:

How to install NoMachine from the command line on Mac

How to install NoMachine on Windows in silent or very silent mode

At the end, you can use the following command to retrieve the information about the IPs:     nxserver --upnpstatus

For example:

sh-3.2# /etc/NX/nxserver --upnpstatus
Local IP                   192.168.1.68
Gateway IP                 192.168.1.254
External IP                176.181.10.176
NX port 4000 mapped to:    176.181.10.176:27896

[Carin]

Hi ErikMouse,

Thank you for sending the screenshots. However, we could not figure out the problem.
Can you send us client and server-side logs to help us investigate this issue?
You can check this article for guidance: Collect server and client logs manually

Please send them directly to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email? Thanks!

[Carin]

Hi pc-support,

This can be achieved using a combination of a NoMachine Cloud Server license (with port forwarding enabled) and NoMachine Enterprise desktop licenses (Mac and Windows, one license for each remote machine).

You can find more information in the articles below:
What NoMachine server products can I use with Cloud Server?

Setting up highly available centralized access to remote physical desktops

[Carin]

Hi ErikMouse,

If you have not done it yet, I suggest you take a look at this article: How to connect over the internet to NoMachine behind a NAT router ?

 

[Author]

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