Britgirl

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  • in reply to: Clients hanging #39185
    Britgirl
    Keymaster

    Hi, it’s certainly not something we’ve seen during tests and very unusual. We’re not quite sure how NoMachine client hanging could be related to high throughput on the affected device, so logs from the affected client Linux device would be useful in this case.

    You should make sure the check box “Don’t delete logs on exit” is ticked in the Player settings -> Security panel, and then reproduce the problem. Detailed instructions on how to gather the client-side logs are available here: https://kb.nomachine.com/DT11R00181#2. Please send them directly to forum[at]nomachine[dot]com making sure to reference the topic title in the subject of your email. Thanks!

    Britgirl
    Keymaster

    Hi, this is supported in traditional NoMachine Player sessions via “Grab the mouse input”, but it’s currently not possible with Web Player sessions. We fully understand the utility of being able to lock the mouse in the browser, so we will investigate adding the option to web-based sessions as well.

    in reply to: No image if monitor is plugged on Raspberry Pi #39177
    Britgirl
    Keymaster

    rfemali3, it’s not clear if your topic is about slow response or no image. Which problem are you actually experiencing. I understand that as a headless Linux, NoMachine works well. We have just verified to make sure.

    Kroy has been kind and looked in the Rpi documentation for you for some tips. But I think that your question is more appropriate for the RPi forums perhaps because your configuration is not the standard manufacturer’s one.

    in reply to: Hang after password entered #39168
    Britgirl
    Keymaster

    Run sudo apt-get autoclean –sudo apt-get autoremowe. Run the following command to clear the package cache. Update: -sudo apt-update your system using the following command-sudo apt-get upgrade

    Updating the server-side installation might help.

    You’d have to try Enkidu. Could you also tell us whether logging in to the desktop first (on the local server side) and then starting your NoMachine session makes a difference? This would allow us to narrow down the investigation.

    If you can still reproduce the behaviour, we will need logs from the Ubuntu server. Enable logs following the instructions here: https://kb.nomachine.com/DT11R00182, reproduce the problem, then gather the logs from the server. Send directly to forums[at]nomachine[dot]com.

    in reply to: Hang after password entered #39139
    Britgirl
    Keymaster

    Hi, when you log in, does the spinning wheel show in the NoMachine window. Do you get past this stage?

    I never see the desktop

    Do you see a black screen? Do you see a message of any kind?

    Please submit a screenshot of what you see from log in to the final stage where the login doesn’t proceed.

    We have reproduce something similar and there is a Trouble Report open: https://kb.nomachine.com/TR07S10316.

    Britgirl
    Keymaster
    in reply to: Remote machines disappear #39136
    Britgirl
    Keymaster

    Hi, can I ask which folder your connection files are stored? By default they are in Documents/NoMachine on your computer, but if you have them on a network disk somewhere, for example, they may become unreachable for some reason.

    Just for the record, the local network connections will only disappear if you choose not to see them, or if those computers are configured to not broadcast themselves on the local network 🙂 See here for details on both of those: https://forums.nomachine.com/topic/how-to-clean-recent-connections-list#post-29887

    in reply to: No sound connecting from Windows 10 to Pop OS 22.04 #39128
    Britgirl
    Keymaster

    From version 8 onwards.

    in reply to: Numpad types every second keystroke #39125
    Britgirl
    Keymaster

    Please everyone update their installations to the latest version. If you continue to have problems, open a new topic. Thanks!

    Britgirl
    Keymaster

    This topic is now closed. Please contact us via the website (https://www.nomachine.com/contact-request) if you have feedback about the test package, would like to submit logs or provide other info that is useful for the investigation. Thanks!

    Britgirl
    Keymaster

    Hi,

    NoMachine for Linux includes a nxagent virtual X server that you can run, just to make one X server that the system can “see”, one that can run your desktop software and one you can connect to. When the Linux machine is headless, NoMachine detects that there is no X server running and prints the message:

    Cannot detect any display running. Do you want NoMachine to create a new display and proceed to connect to the desktop?

    to which you should click “Yes”. Did this appear the first time you connected? What happened? What happened the second time?

    When you connected previously, and it was working, is it possible that a monitor was attached and on?  After connecting the first time, and then disconnecting the session, did the monitor turn off or maybe it’s a laptop and you closed the lid? It could be that the graphics card installed there did not correctly detect one or the other events (so it’s not NoMachine at fault here).

    Take a look at this article and follow the tips there:

    Connecting to Linux headless machines with NoMachine
    https://kb.nomachine.com/AR03P00973

    Also, if Wayland is the display server running there, please check the article here:

    https://kb.nomachine.com/AR02P00969

    Britgirl
    Keymaster

    HI, with the release of v7 all details from the folder were moved to redis database to increase performance of the NoMachine server. I can confirm that to be able to identify session name with display and username included you can use the command --history --verbose.

    Britgirl
    Keymaster

    Eshama, what desktop environment (DE) is running on your Linux SLED ie. is it Gnome, KDE, LXDE, something else? Is it the NoMachine Free Edition running there? Were you able to connect before?

    We are not aware of similar problems with Suse or Ubuntu.

    in reply to: Black screen when connecting to Multipass VM #39081
    Britgirl
    Keymaster

    What Ubuntu desktop environment is installed in that VM? NoMachine can install in any VM, what’s important is that there is a desktop environment running there.

    You can check with grep ^Exec /usr/share/xsessions/*

    Take a look at:

    How to run a virtual desktop environment on Linux different from the default one with NoMachine
    https://kb.nomachine.com/AR04K00667

    to know how to set the right desktop.

    Britgirl
    Keymaster

    I’ll as the same question that I asked in your other topic (https://forums.nomachine.com/topic/the-session-negotiation-failed-error-node-was-not-retrieved):

    I assume you are using the latest version on the SLED host. What desktop environment are you connecting to?

Viewing 15 posts - 2,221 through 2,235 (of 5,244 total)