Britgirl

[Britgirl]

Can you send us the first and last 1000 lines of the big files?

On Windows you can use Powershell e.g

Get-Content -Path <path to big file> -TotalCount 1000 | Set-Content -Path head.txt

Get-Content -Path <path to big file> -Tail 1000 | Set-Content -Path tail.txt

but you may have your own graphical tools to do that. Send everthing to forum[at]nomachine[dot]com. Thanks.

[Britgirl]

what’s the output of uname -m on your Red Hat host?

You are installing a 32-bit package. Is your architecture 32-bit or 64-bit? Whilst it’s possible to install 32-bit on a 64-bit host, you must have the appropriate 32-bit libs installed as well. If you don’t, you need to use the 64-bit packages.

[Britgirl]

Hi, NoMachine is designed to work out of the box with all Mac configurations. It’s not necessary to configure the Mac in any particular way.

[Britgirl]

Ok thanks for letting us know. We’ll keep this topic open in case you have more questions about your NoMachine and your DUO configuration.

[Britgirl]

Hi, thanks for your feedback and telling us about how you are using NoMachine  🙂  Keep nomachining!

[Britgirl]

Thanks for the update. Let us know here if you encounter the issue again. This topic will be kept open for a few weeks.

[Britgirl]

Thanks for the screenshots and additional info. We’ll come back to you once we have some news about our investigation.

[Britgirl]

This page for “NoMachine 8” (2022-12-28)

How To Use Different Keys Or Certificates With NoMachine
https://kb.nomachine.com/DT07S00229

Indeed you should be referring to version 8 software documentation and not version 7. The link has been removed from the v7 document since, as you noticed, the NoMachine development roadmap is no longer in the public domain.

As for the feature request, work has already started.

[Britgirl]

Hi, yes, we got them thank you and they didn’t indicate anything useful. We are still trying to reproduce. Can you submit a screenshot of the what you are seeing when you try to attach the Android device? For example, are you seeing a yellow exclamation mark?

[Britgirl]

The logs show  ‘A connection timeout has occurred while trying to connect to ‘192.168.1.250’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.

That indicates a problem with your router, it could be a double NAT for example, or you have not enabled port forwarding correctly. Please take a look at the instructions here:

How to connect over the internet to NoMachine behind a NAT router
https://kb.nomachine.com/AR04S01122

The need for network configuration when using NoMachine to access remote computers over the Internet will be removed when we release NoMachine Network in version 9 (coming soon). You can read more about this feature here: https://www.nomachine.com/network.

[Britgirl]

Can you confirm the versions of NoMachine on both sides?

[Britgirl]

In the logs we see ‘out of memory’ errors from the OpenGL functions which NoMachine uses to capture the screen content. Do the new workstations have larger screens or maybe less video memory?

Is it possible for you to send us the logs from the older workstation to compare?

Also useful to know are:

– the desktop environment in use
– did you logout/login or reboot the server after installing NoMachine? (the reason we ask is because a logout/login or reboot   enables the default capture method, which in the logs you submitted is not working.)

[Britgirl]

Using DUO has already been discussed in the forum, take a look here: https://forum.nomachine.com/topic/support-for-duo-security-2fa

[Britgirl]

Ok, thanks for letting us know.

[Britgirl]

Hi, we got the logs, but I forgot to ask you for the nxegl logs as well. Check your inbox 🙂

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