Britgirl

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Viewing 15 posts - 196 through 210 (of 5,218 total)
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  • in reply to: Impossible to connect over internet #52099
    Britgirl
    Keymaster

    Hmm, are you able to access and zip up the VAR folder and send it to us? (C:\ProgramData\NoMachine\…)

    in reply to: How to recover host if client goes dark #52098
    Britgirl
    Keymaster

    Hi and welcome 🙂

    …there should be a timeout to close the connection if client has disappeared for (say) 60 seconds.

    You’re right and there is.

    Try setting the following key in node.cfg on the server side:

    ProxyExtraOptions timeout=30

    Something for the future, the current default timeout is too long and this will change in v9.

    in reply to: Old issue with Proxmox VMs crashing to login screen #52095
    Britgirl
    Keymaster

    During tests we noticed some Xorg crashes with some specified graphic card drivers when, on proxmox, the “Default” option in “Display” settings was set. Changing it to “SPICE” stopped the Xorg crashes.

    Does this help in your case?

    in reply to: Host key verification: 2025 file location update? #52093
    Britgirl
    Keymaster

    Hi, the path is C:\Program Files (x86)\NoMachine\etc\keys\host\nx_host_rsa_key.crt. Can you tell us the precise steps you took to verify the NoMachine host key certificate?

    in reply to: Impossible to connect over internet #52083
    Britgirl
    Keymaster

    The command is correct when running it from a CMD prompt as administrator.
    If you are using Powershell, try & "$ENV:ALLUSERSPROFILE\NoMachine\nxserver\nxserver.exe" --debug --enable all.

    We will update the documentation for Powershell users. Raising the log level in the server.cfg will be effective from the next restart.

    Please try enabling debug again through the CLI on the server side host and reproduce the problem, then submit the logs to forum[at]nomachine[dot]com.

    Britgirl
    Keymaster

    It would have been useful to see the name of the package. We test regularly on a number of hypervisor solutions and tested again on the fly with HyperV and didn’t have any issues installing Mint, which is generally considered an easy to use Linux distro by many.

    in reply to: High RAM usage #52081
    Britgirl
    Keymaster

    No, it includes data based on earlier versions. Better for version is the following document for NoMachine products in general https://kb.nomachine.com/AR02P00966. We will be adding more documentation soon about version 8 and the upcoming version 9.

    That said, 1 GB per user is certainly not right. Please show us the list of processes showing such high CPU usage. Also, logs from the ECS server host, also knowing what OS version it is would be useful as well.

    in reply to: Mac Sequoia – No modifier keys/no Keyboard #52078
    Britgirl
    Keymaster

    Of course the keyboard is simulated, or it wouldn’t work, but the fact the OS hides that setting if a physical keyboard is not attached doesn’t depend on NoMachine 🙂

    Britgirl
    Keymaster

    Hi, the logs were clean, so let’s try with the journalctl log from the server-side. Can you send it to us?

    in reply to: Impossible to connect over internet #52059
    Britgirl
    Keymaster

    Hi,

    hmm, strange behaviour. We can assume you have set up port-forwarding correctly. Could you uninstall, reboot. Then reinstall and reboot. Do you get the same error? If you do, we need to see debug logs from the server side computer. Please follow the instructions here and send them to forum[at]nomachine[dot]com.

    https://kb.nomachine.com/DT07S00243

    Please use the title of this topic as the subject of your email. Thanks!

    Britgirl
    Keymaster

    That package has debug enabled so we would be interested in seeing the logs from the Macbook when you try to connect.  Send logs to forum[at]nomachine…..

    You can extract them using the usual instructions here: https://kb.nomachine.com/DT07S00243 (see #2 Detailed instructions)

    Also, can you try connecting from your other Mac, the Mac Mini, to the Macbook instead from the iPhone?

    Britgirl
    Keymaster

    I sent an email to the email account with which you are registered on the forums. I’ll send again.

    Edited: just sent. If you have not received anything from us, reach out to us at info[at]nomachine[dot]com and we will respond from that.

    in reply to: Mac Sequoia – No modifier keys/no Keyboard #52041
    Britgirl
    Keymaster

    Check that you have a keyboard attached to your Mac mini. That way you can see the shortcuts configurations in settings.

    Britgirl
    Keymaster

    Check your inbox Brian.

    Britgirl
    Keymaster

    It could be a simple case of installing the 32-bit package instead of the one for 64-bit systems. Which package from our website did you install?

Viewing 15 posts - 196 through 210 (of 5,218 total)