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Server side logs don’t contain the C:\ProgramData\NoMachine\var\log\node directory, which is fundamental to investigate the problem. Client side logs are not from the correct location (%USERPROFILE%\.nx).
If you are using the free version, one connection is allowed to the remote computer.
If you want two different users to connect to the remote desktop simultaneously, you should install Enterprise Desktop. Both users, regardless of the OS, will see the same physical desktop.
Virtual desktops is a feature of the Terminal Server for Linux range. See here for more details:
What is the difference between physical desktop connection and virtual desktop connection?
https://www.nomachine.com/AR10K00700Differences between NoMachine for Linux and NoMachine Workstation for Linux
https://www.nomachine.com/AR10K00702Sounds like you have a double NAT there. You can ask your ISP what your options are for getting a permanent IP address.
Can you see the monitor (!M icon) in the task bar?
Does it disappear and then come back?
Is this what you mean when you say it starts and stops?
At the moment what is shown is only those connected via NoMachine. With the implementation of this Feature Request, it will be possible to see if a user is logged in locally as well.
Assigning the first Enterprise Desktop free to the user
https://www.nomachine.com/FR06R03995From the second set of logs that we received, there were some folders missing. It would be necessary to see these.
Please check ~/.nx directory whether there are folders which start with “S-“.You will need admin rights to be able to see these.
Also check whether there are files which have the prefix ‘nxplayer_’ in these folders-
~/Library/Logs/DiagnosticReports/
/Library/Logs/DiagnosticReports/Send these via email or attach them here.
If you are still encountering the issue, we can send you a debug package which will help to identify the problem. The logs you sent were not complete. Let us know.
Steve, if there was an image attached to your reply, please submit it directly to forum[at]nomachine[dot]com.
Permission is not requested if the user that is connecting is the owner of the desktop session. So, if someone is connecting to the desktop with the owner’s account name, there will be no request to authorize shown to the person sitting in front of the computer at the time, if there is someone sitting there.
If you are sitting in front of the computer that someone is asking and you want to be able to authorize or decline, that other person should connect with another account.
Hi, the logs didn’t indicate a problem with NoMachine, but I know the developers are still analysing the issue. We’ll update you soon.
The release of this FR will be moved to version 7 at least, and the FR will also be updated to show this.
What OS are you connecting from? What Linux distro, version and desktop environment are you connecting to? I understand you connect once and everything is ok. Then you disconnect and reconnect immediately afterwards and you see a white screen?
Logs from the Linux server you are connecting to would be useful in that case.
See here on how to locate them once you’ve reproduced the issue, https://www.nomachine.com/AR10K00697
Please send the logs to forum[at]nomachine[dot]com using the title of this forum’s thread as the mail’s subject.