Britgirl

[Britgirl]

Please send us the logs from the server side. You can extract them following the instructions here, https://www.nomachine.com/DT10O00163.
Send them to forum[at]nomachine[dot]com making sure to reference the topic’s title in the subject of your email. Thanks.

[Britgirl]

Have you tried changing the shortcuts in the Player preferences?

https://www.nomachine.com/AR07P00990

[Britgirl]

Please check similar topics here, and also the article in the KB:

https://forums.nomachine.com/topic/double-nat-remote-through-internet
https://forums.nomachine.com/topic/cannot-connect-error-138

https://www.nomachine.com/AR11L00827 – How to connect to NoMachine when the server is behind a NAT router or a firewall

[Britgirl]

Can you send us the logs from the player?  Please see: https://www.nomachine.com/AR10K00697

 

Edit – send them to forum[at]nomachine[dot]com.

[Britgirl]

Please check your inbox and let us know if the patched package solves the issue.

[Britgirl]

The patched package also fixes the sound issue.

[Britgirl]

Received 🙂

[Britgirl]

I’ve checked our forum mail address and have not received anything.

[Britgirl]

Here is the Trouble Report’s link: https://www.nomachine.com/TR10Q09420

It also includes the known workaround. Please use the ‘notify me’ checkbox to receive notification of when a patch has been officially released.

[Britgirl]

Please check your email inbox – we sent you further instructions on how to do further debugging.

[Britgirl]

Hello, a Trouble Report has been opened: https://www.nomachine.com/TR10Q09425

You can sign up to receive notification of when a fix has been officially released using the ‘notify me’ service.

[Britgirl]

Does this help?

Disabling the automatic start-up of NoMachine at boot time

https://www.nomachine.com/AR04L00800

[Britgirl]

All users are invited to update the latest version.

[Britgirl]

During installation NoMachine detects the default desktop environment set on the system and configures the node accordingly. If you don’t want to run the default one, you change it. It could be that this is what causing the problems?

Firstly check that in the node.cfg that you have: DefaultDesktopCommand "/usr/bin/startxfce4" written there. More info is in our KB here: https://www.nomachine.com/AR04K00667

[Britgirl]

The patch has been queued up (and already fixed) for the next available maintenance, but I can’t say exactly when that will be. We can send you over a link to download a patched package. Can you tell me if you are using RPMs 64 or 32 bit?

[Author]

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