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Let’s check some other details first (you may have already checked this, I’m not sure):
1) https://www.nomachine.com/getting-started-with-nomachine#internet
Figs 9 and 10 can show you which IP you should be using to connect from the external network.
Quoting from the guide: “NoMachine will display it like this: nx://151.1.192.128:29382. Write this information down. If a port number is not displayed next to the external IP, NoMachine has detected that you don’t need it in the next phase.”There is the possibility that you have a double NAT in place, but this would mean intervening on both routers. There is a similar topic here: https://forums.nomachine.com/topic/error-138-cant-connect-to-office-computer-from-home
NoMachine Network, the upcoming feature, would resolve this problem. It would avoid having to know your computer’s public-facing IP address and eliminate the need to configure port-forwarding on the router.
Hi, sorry to hear you’re having problems.
Are you able to connect from the Linux machine to your Mac? Is the Linux server behind an office or uni router? Please consult this article for trouble-shooting you should read this article here: https://www.nomachine.com/AR11L00827 and let us know.
One user recently reported that by changing the following setting in the nvidia configuration on the client side (running Linux Mint Tessa), intense flickering disappeared. This would reinforce our findings that this is not a bug in the NoMachine software as already suggested by Fra81.
Open Nvdia X Server settings -> X Screen 0 -> OpenGL Settings, and uncheck “Allow Flipping.”
This is a duplicate, please see here: https://forums.nomachine.com/topic/the-connection-with-the-server-was-shut-down
Thanks for letting us know. We’ll check it in preparation for supporting the official version when Apple releases it.
Here are some further notes about our policies for supporting pre-release or beta versions of supported operating systems: https://www.nomachine.com/AR03E00450
Hi, we’ve never come across this before, and unfortunately we don’t have access to the hardware you are using, so any attempt to reproduce on the fly hasn’t been successful with our own set-ups. You could enable debug, reproduce the issue again and send us the logs, but it would probably be quicker if we send you a debug package to help us investigate. Would you be able to do this?
From the error message it appears the password is wrong. Can you please verify that your password is entered correctly, for example by writing it in a clear input field momentarily within the NoMachine app? It could possibly be a problem with interpreting some characters which is causing the wrong password to be sent.
It’s not clear from what you’ve written what is actually missing. Can you send us a screenshot of the weird behaviour you are seeing?
NoMachine can connect over any network to the remote PC provided you know its IP address, not just on LAN. With the release of NoMachine Network the need for knowing the IP address will be removed, giving users two ways to connect. Is this perhaps what you are referring to?
More info here: https://www.nomachine.com/FR07J02731
Hi, thanks for letting us know. If you notice any unusual behaviour again, let us know and we’ll look into it 🙂
A Trouble Report has been opened regarding this issue: https://www.nomachine.com/TR05Q09329
You can sign up to receive notification of when an official patch has been released on the website. Until then, we can send you a patched package. If you’d like to receive it, let us know.
Hello, it could possibly be your router. Some routers don’t automatically accept UPnP or NAT-PMP commands, so it’s necessary to configure it manually through its administrative interface. Please consult this article for trouble-shooting.
How to connect to NoMachine when the server is behind a NAT router or a firewall
https://www.nomachine.com/AR11L00827If that doesn’t help, we’ll need you to submit the logs from the server side, which you can then submit here or directly to forum[at]nomachine[dot]com. Logs can be found by following the instructions here: https://www.nomachine.com/DT10O00163
Hi, this is a currently know issue https://www.nomachine.com/TR05Q09329.
We can send you a patched package for further testing. If you’re interested, please write to us at forum[at]nomachine[dot]com and we’ll send you a link.
Hi, this is the same problem as discussed here: https://forums.nomachine.com/topic/black-screen-connecting-to-nx-6-7-6-on-linux
We can send you a patched package, please write to us at forum[at]nomachine[dot]com if you’d like to receive it for your distribution.