Britgirl

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Viewing 15 posts - 3,781 through 3,795 (of 5,258 total)
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  • in reply to: Issue connecting with Mac but not Windows #19012
    Britgirl
    Keymaster

    Hi, so everything is working fine when connecting from Windows, but not from Mac. From what you copied from the logs it’s not possible to say what the cause is of not being able to reconnect.

    Did you follow the instructions for setting up Docker first?
    https://www.nomachine.com/DT10O00161

    If you’re using a subscription of Workstation, have you considered opening a support enquiry in your customer area from where you downloaded the software? They’d also need to see logs.

    in reply to: GPU utilization #19009
    Britgirl
    Keymaster

    Are you sure WebRTC is enabled? Without WebRTC there will be no video encoding.

    Can you submit here a screenshot of your Display settings? (Connection menu->Display->Display settings)

    in reply to: NoMachine refuses to re-attach to physical session #19008
    Britgirl
    Keymaster

    Logs received 🙂

    in reply to: Error 107 : Connection refused #18997
    Britgirl
    Keymaster

    Hi, the files that you wanted to attach didn’t attach. Are you able to send them to us directly? (to forum[at]nomachine[dot]com)

    Did you follow the instructions here: https://www.nomachine.com/accessing-your-remote-linux-desktop-on-amazon-elastic-compute-cloud-via-NoMachine ?

    in reply to: Error 71: Protocol Error #18988
    Britgirl
    Keymaster

    Unfortunately, the log file you sent was empty. Additionally, we need server-side logs (see document I mentioned earlier). The document also explains the steps for getting the client-side logs.

    Send directly to forum[at]nomachine[dot]com.

     

    Thanks!

    in reply to: GPU utilization #18987
    Britgirl
    Keymaster

    Hi, section 2.3 refers to software encoding which is used when the H.264 software encoder is present on the server. The H.264 codec is not shipped in the evaluation.

    Hardware encoding is possible regardless of the NoMachine server you have – the free version, an evaluation even – provided there are the right GPU capabilities in place. From the article:

    1. NoMachine and H.264 hardware acceleration

    NoMachine supports H.264 hardware acceleration for these types of sessions:
    (i) Connections to the remote physical desktop.
    (ii) Linux virtual desktops without activating X11 vector graphics mode.

    1.1. On server side

    NoMachine supports H.264 hardware encoding provided by graphics cards with Nvidia Kepler microarchitecture and later.

    1.2. On client side

    NoMachine software on the user’s computer (i.e. NoMachine used as a client or Enterprise Client) supports the H.264 hardware decoding on Windows and Mac hosts with hardware accelerated video cards (GPUs). No further action is required.

    and from https://www.nomachine.com/AR10K00706
    In the case of web sessions, H.264 codec is supported from v. 6 provided all the following requirements are met:
    (i) H.264 hardware or software encoding is available on the remote host where NoMachine sessions are run.
    (ii) The browser supports WebRTC/HTML5 and H.264.
    (iii) support for WebRTC is enabled on the NoMachine Server.

     

    in reply to: Remote application resolution / display issues #18975
    Britgirl
    Keymaster

    Hi, very strange. Confirm what hypervisor you are using (and specific version).

    in reply to: Cannot complete connection to Linux Mint #18961
    Britgirl
    Keymaster

    @marty39, apologies for replying just now. We’re still unable to identify the cause of the issue despite the logs you sent and our several attempts to reproduce. Check your inbox for emails from us.

    in reply to: Only local users can connect to Fedora 28 #18960
    Britgirl
    Keymaster

    Hi, we are still unable to reproduce the problem, and the logs you submitted didn’t reveal the reason behind the issue. So, we have to ask you to submit some further information if you’re able to:

    – Using Valgrind to detect possible memory leaks in the nxnode program
    https://www.nomachine.com/AR09L00809

    in reply to: Internet access #18944
    Britgirl
    Keymaster

    Hi, this would appear to be a problem with Firefox profiles. More information about that is on their website. You mentioned a “virtual display”. Firefox will use the same profile for both the original OS and the virtual one that’s running. I think this could well be the issue.

    https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

    Have you tried with another browser, for example Safari?

    Did NoMachine give any error messages at all?

     

    in reply to: Windows device mount issues #18938
    Britgirl
    Keymaster

    The related Trouble Report for this topic is https://www.nomachine.com/TR03P08450.

    Please sign up to receive a notification of the patch when it becomes available. Thanks!

    in reply to: Error 60: Connection Timed out #18925
    Britgirl
    Keymaster

    From the logs we can see it was a network issue.

    When the NoMachine (server) computer is behind a NAT router or a firewall, NoMachine tries to use the UPnP or NAT-PMP protocol (depending on what is supported by the router) to:

     

    – Retrieve the public or external IP of the host machine where it’s installed.

     

    – Configure the router to allow a NoMachine client to connect from outside of the private network.

    Further reading:

    How to connect to NoMachine when the server is behind a NAT router or a firewall
    https://www.nomachine.com/AR11L00827

    in reply to: Error 60: Connection Timed out #18883
    Britgirl
    Keymaster

    The logs you tried to send didn’t attach. Try sending them direct to forum[at]nomachine[dot]com.

    in reply to: Sound tearing and interruption #18882
    Britgirl
    Keymaster

    So, we’ll need the logs 🙂 because we’re unable to reproduce this behaviour. Server-side logs can be extracted using the instructions here: https://www.nomachine.com/DT10O001630.

    For client-side logs it’s enough to tick the box “Don’t delete log files on exit”. Send what you have to forum[at]nomachine[dot]com making sure to reference your topic.

    Statistics would be very useful: https://www.nomachine.com/DT10O00157&dn=menu%20panel#9. Run the session, open the menu, click Connection and click “Take the statistics”.
    Thanks 🙂

     

     

    in reply to: Remote application resolution / display issues #18880
    Britgirl
    Keymaster

    Hi David, did you manage to try from a different Windows client or different OS?

Viewing 15 posts - 3,781 through 3,795 (of 5,258 total)