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There’s not enough information to be able to say what’s going wrong. Debug logs will be more helpful. Please use the following article for instructions on how to enable them for your OS. Then send them to forum[at]nomachine[dot]com making sure you reference your topic.
Here is the link to the Trouble Report we opened for this issue. Please use the notify me tool to know when a fix has been released: https://www.nomachine.com/TR06O07840
We’ve tested 5.3.10 with Oracle Linux 6.9 and don’t have any problems with keygen. It could be a problem with passing the hostname. I don’t know what the name of your host is (are you able to tell us, you can send us privately if you prefer and we can investigate in our labs) but could you try renaming the host to something generic like ‘remi-computer’. Then uninstall completely and reinstall and try to connect again?
Does this help?
Please refer to this topic https://www.nomachine.com/forums/topic/connection-settings-are-not-being-stored for which we are waiting for a new set of logs in order to proceed with investigation. The logs before and after the problem as we suggested via email will help with both issues.
Please tell us what product from NoMachine and its version you have installed on the Linux host. Two screenshots showing what you see when you connect from the Windows 7 and what you see from the Windows 10 machine would be useful.
Just so that users can track this issue. Please follow the link for the TR we opened here: https://www.nomachine.com/TR06O07898.
We have not received any further information from users, but our own investigations have progressed. This and other related issues linked from within will be fixed in version 6.
Since we’ve not heard any further news, I suggest you to update to the latest version of NoMachine and let us know if the problem is still there.
Hi Heywood,
have you taken a look at this? https://www.nomachine.com/sharing-files-between-computers
Once you’ve initiated the connection to the remote desktop, just follow the illustrated steps. I.e once you’re connected, click on the !M icon on the Ubuntu desktop and you will see the Send/Download file entries.
You can also drag and drop once you’re connected as well.
Hi, thanks very much for sending us the logs that you did (2 sets). Unfortunately, the second set didn’t contain new logs (from the moment the problem occurs). This means that we still need a new set of logs without the problem (again), then a second attempt of the second set of logs as soon as you encounter the problem.
We appreciate this is tiresome, but we have no other way of investigating this issue that only you are encountering. Something is happening in between and we have no idea what this can be. No one else has reported it and we have attempted several times to reproduce without success 🙁
I think what you need is NoMachine Network (originally named Anywhere). This functionality is coming soon. Please take a look at the Feature Request we have in our KB and use the notify me tool to know when it has been released.