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You need to enable debug, reproduce the problem and submit the logs, send them to forum[at]nomachine[dot]com. Instructions are here:https://www.nomachine.com/AR07K00677
Congratulations 🙂
Enterprise Desktop, for access to the physical display, lets unlimited users connect. They will see the same GUI which is running on the remote host. I suggest you also take a look at the following articles which outlines the differences between NoMachine free, Enterprise Desktop etc.
https://www.nomachine.com/AR07L00808
https://www.nomachine.com/AR10K00702
By default when a user connects to a server where that same user is already connected, NoMachine migrates the running connection to the new device which is requesting to connect, it assumes you are the same person because you are using the same session file (in the Recent connections panel). To change this, create more than one NXS file, each one with a different name, so the client will not match the running session.
Hi, sorry for delay. We reproduced it and published the Trouble Report here: https://www.nomachine.com/TR12O08313
Sign up to receive notification of the fix when it has been released 🙂
We are aware of the issue and a Trouble Report has already been opened. Conflict exists between ASMedia USB Controller drivers and NoMachine USB driver (nxusb)
http://www.nomachine.com/TR12O08331
There is no need to uninstall the software if you adopt the workaround described in the link above (disabling the USB drivers in NoMachine).
Please sign up to be notified when a patch has been released.
It’s very strange. If you send in your node.cfg we can check it to see that there’s no weird setting.
After further investigation it seems that it’s not an issue of codecs (indeed logs don’t show any errors from codecs whatsoever). It appears that codecs (both H264 and VP8) are encoding a blank frame, hence the blank screen.
To allow us to check whether the frame is indeed blank and possible reasons as to why, we need you to install the package that I’ve emailed to you. It’s not a patch. Install it, enable logs as you did before, run the session, grab the logs and then zip up and send to us.
Thanks for your patience!
We aren’t able to reproduce this behaviour. If you have the AVC pack available, you shouldn’t need to change anything in the server-side settings (or client, for that matter). NoMachine by default checks first if H.264 is available, if it isn’t available, it falls back to VP8. The settings are there for additional configuration when you want to force a specific codec, frame-rate and so forth. Did you do a restart of NoMachine?
Since we never received the logs, what I suggest is you update to v6 and let us know if the problem persists. If it does, please open a new topic.
We never received the new set of logs as Kroy requested. Since you have a Workstation Subscription, what I suggest you do is open a ticket in the customer area (Support Enquiries) to let us investigate further and to avoid sensitive information from being published on the forums. Your support entitlements are documented here:
https://www.nomachine.com/support-services#Terminal-Server
and you can log in from the menu using the customer ID and password you received from us when purchasing.
The attachments were too big. Try sending them to forum[at]nomachine[dot]com. Also, please tell us the Linux distribution and version, and what NoMachine packages you have installed from the website.
Firstly check that the firewall is not interfering on the server side.
Secondly, please send the logs via forum[at]nomachine[dot]com. They most likely didn’t attach because they were too big. We’ll need both client and server sides.
We’ve not been able to reproduce this issue at all, neither on 5.3.9 nor the latest version which is 6.0.66.
First check the /usr/NX/etc/server.cfg file and verify that the clipboard is enabled for both ways:
EnableClipboard both
If that doesn’t work, logs will be required in order to see what the problem is. You can extract them using the instructions here: https://www.nomachine.com/AR07K00677
Both client and server side are required.