Britgirl

[Britgirl]

For everyone’s info the Trouble Report related to this forum topic is available here: https://www.nomachine.com/TR12N07462.

[Britgirl]

Just to let you know that we’re investigating this further and will publish some information soon.

[Britgirl]

Ok, thanks for letting us know.

[Britgirl]

Ok, thanks for letting us know 🙂

[Britgirl]

@nguyenduylanh

From what you wrote via email previously (not here in the forums) you appear to be using a Virtual Machine template provided by Aruba which has NX 3.5.0 pre-installed. The forums were created to help NoMachine 4 users which are not version 5 users. Additionally, NX 3.5 is no longer supported.  If possible, please use another template and install NoMachine 5 on top of it.
We tested it and it works perfectly.

[Britgirl]

Sounds more like a misconfiguration in your VM. What is the VM running on?

 

[Britgirl]

Is the problem on Win 10 or Win 8 – I ask because for your title you wrote 8.1

[Britgirl]

Hello,

yes, it is cross platform.

check out the article here: https://www.nomachine.com/AR10K00723

Install NoMachine for your OS on the device you are connecting from, then install NoMachine on the computer you want to connect to.

 

I also suggest you take a look at the tutorials here about getting started with using the product: https://www.nomachine.com/support

[Britgirl]

We’ve received them. Thanks 🙂

[Britgirl]

Uninstall NoMachine and check if nx user is present. If it is, remove it and then reinstall NoMachine.

[Britgirl]

Hi everyone, just to let you know we are working on a fix. It’ll be released as soon as possible.

[Britgirl]

It’s the same issue here:
https://www.nomachine.com/forums/topic/after-update-to-windows-10-cu-1703-no-available-session-on-server

 

Please follow this link. We are working on a patch to be released soon.

[Britgirl]

We are aware of an issue in multi-monitor set-ups: https://www.nomachine.com/TR12M06304

This seems to be what you are experiencing (sign up to Notify me in order to receive an email from us when we’ve released the update including the fix). You will have to submit logs to forum[at]nomachine[dot]com, they were refused by our attachment tool. The restarting of the nxserver service is most likely a symptom of the TR, but we can check them to make sure.

[Britgirl]

The floating mouse cursor can happen with certain Linux desktop environments: https://www.nomachine.com/AR07M00851

So there’s no need to start a new thread 😉

[Britgirl]

Just to confirm that we received the crashDump. We’ll update the topic once with the results of any further investigation.

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