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Ok, remember there is this which has some tips on setting up Amazon VMs in case you need it.
It looks like this Trouble Report we have open already: https://www.nomachine.com/TR04N06804
I made a quick search of the KB to make sure what we were missing: https://www.nomachine.com/knowledge-base ‘key-based authentication’. Perhaps the results were a little overwhelming 😉
Anyway, the following will help you with your question:
https://www.nomachine.com/AR12I00615&an=key-based%20authentication
and this:
https://www.nomachine.com/AR02L00785&an=key-based%20authentication
Let me know how you get on.
We’ve opened a Trouble Report which you can see here: https://www.nomachine.com/TR08N07141. Check the ‘notify me’ box to know when a fix has been released.
Do you have the latest version of NoMachine installed on both your computers? You say you have Windows; is that the OS you are connecting from or to? What is the other OS of the other computer? This information will help us to understand your set-up is and also to check there is no bug that we are unaware of.
Once you’ve started a NoMachine connection there are two ways to send files to and from. One is drag and drop which works both ways, the other is using the Monitor (!M icon in the system tray). This also works both ways. See here for more details: https://www.nomachine.com/sharing-files-between-computers.
The problem with the connection to the server for Google Cloud is related to a bug in NoMachine. This is the same error in both cases on Ubuntu 16.04 with Gnome and Ubuntu 14.04 with Xface. A possible workaround is to set key EnableUPnP from “NX” to “none” in the server.cfg file.
Hi, try disabling UDP as a temporary workaround. Do that via the GUI: choose the connection -> Edit -> Advanced -> uncheck ‘use UDP communication for multimedia data’.
So far we’ve not been able to reproduce the issue. Would you be interested in installing a debug version to help with our investigation?
You are using the legacy version 3.5.0 or earlier. Install the Workstation or ask your provider to update the NoMachine server version they are using, or better still to open a ticket in the support section of their customer area. All 3.5.0 issues are dealt with via that channel. The forums are for users of the latest version from our website.
If the issue continues (though we are not aware of similar problems on Ubuntu) with NoMachine version 5, we can continue the investigation further.
Is this NERSC at Lawrence Berkeley? If so, it might be a good idea to check with them first because in order to help you we’ll need the server side logs, not just client-side logs. On the other hand, if you are also the administrator of the server, send them to forum[at]nomachine[dot]com.
Instructions on how to enable and extract them are here: https://www.nomachine.com/DT07M00098
Thanks for reporting.
We’ve reproduced it and have opened a Trouble Report which you can view here: https://www.nomachine.com/TR08N07112
Please use the ‘notify me’ service to know when a fix has been released.
Have you checked the box ‘Grab the keyboard input’Â (first checkbox on the right in Input section of Player settings)?
So next, I turned on logging. Logs attached.
We didn’t get those logs. Can you send them on to forum[at]nomachine[dot]com?