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Apologies for the delay in getting back to you. Developers have been busy with the recent release of 5.2.21. Logs didn’t show anything useful, so we will need to send you a debug package. Can you confirm if it’s 32 or 64bit please. The debug package we send you will be for the latest version assuming the bug is still present.
@NetForce, we got both sets of logs. Thanks! If we need to send you a debug package for the Ubuntu side, can you tell us whether it’s 32 or 64bit please?
We’ve inserted a new TR to track this bug. Please sign up to the ‘notify me’ tool to know when a fix is available.
We haven’t supported such older versions for quite some time and legacy versions of NX are no longer available, nor supported either.
I think you should update your NoMachine installation to 5.2.21, at least to exclude that you are not experiencing a recent problem triggered by the Windows Creators Update (see https://www.nomachine.com/softwareupdates). If you continue to have the problem, let us know.
p.s the title has been edited accordingly.
Looking in the logs we found this:
2017-04-10 03:53:24 998.815 15473 NXSERVER WARNING! Process ‘/usr/NX/bin/nxexec –node –user acc –priority realtime –mode 0 –pid 12’ with pid ‘16992/16992’ finished with exit code 11 after 9,774 seconds.
which is caused by the TR we already mentioned. Sign up to the notify me tool on the TR’s web page to know when we’ve released a fix. Thanks!
Come and download 5.2.21 or use the automatic updates to get the fix for this 🙂
For everyone’s info the Trouble Report related to this forum topic is available here: https://www.nomachine.com/TR12N07462.
From what you wrote via email previously (not here in the forums) you appear to be using a Virtual Machine template provided by Aruba which has NX 3.5.0 pre-installed. The forums were created to help NoMachine 4 users which are not version 5 users. Additionally, NX 3.5 is no longer supported. If possible, please use another template and install NoMachine 5 on top of it.
We tested it and it works perfectly.