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Britgirl
KeymasterReinstalling fixed the issue (user notified us via Contact Us)
Britgirl
KeymasterHi, we’ve sent you a debug package to allow us to extract more details about what could be provoking this issue. Please check your email and the instructions within.
March 25, 2016 at 10:45 in reply to: Confusing results trying headless VPS setup with Centos6, xfce #10718Britgirl
KeymasterA Trouble Report has been opened and you are invited to sign up to the ‘notify me’ tool in order to receive notification of when a patch has been released. This thread will eventually be closed.
March 23, 2016 at 15:49 in reply to: NX client core files filling up directory on OSX 10.11.3 #10670Britgirl
KeymasterA look at the logs indicates that this is not the same problem. It looks like a server problem. I suggest you open a new topic with the details so we keep investigations separate. We’ll most likely need logs, but they must be full set of logs from the affected Mac, along with the crash report (those logs that you sent us indicate the path where the crash report is located).
Instructions for debug logs are here: https://www.nomachine.com/DT07M00098
First, please submit a new topic.
Britgirl
KeymasterAre they trying to share the physical display of the virtual host (VM) or are they sharing the desktop which is running in a virtual NoMachine session? NoMachine provides custom scripts, see here for more details: https://www.nomachine.com/DT07M00090#9
March 22, 2016 at 09:11 in reply to: Confusing results trying headless VPS setup with Centos6, xfce #10640Britgirl
KeymasterThere are no further comments awaiting moderation from you. I double checked to make sure. That last one in the thread was from Kroy (above) and now the new one from you today.
March 21, 2016 at 13:33 in reply to: Clean install – “Authentication failed, please try again” #10629Britgirl
Keymasterwe could not reproduce this issue with our environment, so we need to know if you have any customized settings in your environment or are using the standard one?
Please send us these files:
/etc/pam.d/su
/etc/pam.d/nx
/etc/pam.d/centrifydc
/etc/pam.d/centrifypamHave you perhaps made some changes in the default Centrify configuration?
Britgirl
KeymasterCan you submit everything to forum[at]nomachine[dot]com? The output of ‘ls -ltr /usr/NX/ /etc/NX/ /var/NX/’ would also be helpful.
Also, it would be very useful if you could enable logs as per the instructions suggested by Hawk above.
Britgirl
KeymasterWe’re going to send you a debug package because we need further information.
This package will produce additional nxlsa logs in ‘C:\tmp’ (you need to create this directory). Send us the NoMachine logs including content of ‘C:\tmp’ after reproducing the problem like you did before.
March 15, 2016 at 15:49 in reply to: Clean install – “Authentication failed, please try again” #10569Britgirl
KeymasterI think you are referring to this https://www.nomachine.com/FR12K02799
I can’t say as yet when it will be available, but it has been added to the roadmap of version 5.
March 14, 2016 at 11:22 in reply to: Clean install – “Authentication failed, please try again” #10549Britgirl
KeymasterAlso, can you send us the crash report? You should find it in ‘/Library/Logs/CrashReporter’.
March 11, 2016 at 11:49 in reply to: Clean install – “Authentication failed, please try again” #10534Britgirl
KeymasterThis could well be an error from something different. We would need to see the logs from nxerrors which is here: /Library/Application Support/NoMachine/var/log/. Can you send them to forum[at]nomachine[dot]com or attach them here if they are not too big.
Britgirl
KeymasterI will close this forum post now. Users can follow the link to the Trouble Report and use the ‘notify me’ feature to know when a patch has been released. https://www.nomachine.com/TR01N06360
Britgirl
KeymasterThis thread will now be closed. You can sign up to receive notification about when the patch is available.
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