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May 9, 2024 at 17:31 in reply to: Ubuntu 24.04 showing squeezed screen on remote Windows-11 client #48090
BritgirlKeymasterWhen you say you “can’t control it”, what do you mean exactly? You can’t click on anything or something else? Have you tried the other view modes such as resizing the remote display? You can access the from the connection menu (Ctrl-Alt-0 or page peel)
You can read more about these view modes here: https://kb.nomachine.com/DT09T00266#5.4
If you’ve tried changing the view mode and that doesn’t help, please send us the logs from both the Windows and Ubuntu machines. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
May 9, 2024 at 08:52 in reply to: Ubuntu 24.04 showing squeezed screen on remote Windows-11 client #48080
BritgirlKeymasterHi, send us that screenshot to forum[at]nomachine[dot]com and I’ll attach it. Thanks
BritgirlKeymasterLet us know because, as I said, and albeit we don’t officially support Manjaro, our tests show that it installs ok and there are no boot problems.
BritgirlKeymasterDevelopment is in its final stages. We don’t have an official date for the release yet, but we are working hard to make it available by the end of this summer.
BritgirlKeymasterThis looks like a problem with permissions on the macOS side. Please check this article for the steps to perform: https://kb.nomachine.com/AR11Q01061. You should make sure that you see NoMachine in Accessibility, Screen Recording, Full Disk Access. If NoMachine is not among the allowed apps, add it. If it is present, remove and re-add.
BritgirlKeymasterAre you able to send us client and server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. For the client-side logs (the Windows’ ones will suffice) see “Fourth step” in that document.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.
BritgirlKeymasterZip the file and then drag it.
BritgirlKeymasterLocal drive, both ways, can be shared. See here: https://www.nomachine.com/accessing-files-on-local-or-remote-disk-drives
Is not currently possible to share Network drives within the session. We’re currently investigating whether it’s possible to add support for Network drives for a future version
NoMachine does not support copy/paste from remote to local computer as some other software
NoMachine does support copy/paste. Please provide details of what you are actually trying to copy and paste, OS and versions both sides, NoMachine products installed and steps to reproduce (i.e from what application to what local application). If you are trying to paste non-text content, e.g an image, this is planned.
BritgirlKeymasterHi, we got your email that the problem has been resolved. Can you shed some light on how you got audio working again. It could be useful for us to know.
BritgirlKeymasterI noticed you submitted this topic to the ARM category, so I’m assuming that you need a package for ARM. So first check that you are downloading the right package for the architecture you have. You can check this by running ‘uname -m’ in a terminal on the ARM device.
‘aarch64’ means you have ARMv8 and you should install this package:
https://downloads.nomachine.com/download/?id=118&distro=ARM
You can run this command from a terminal to get it:
wget https://www.nomachine.com/free/arm/v8/deb -O nomachine.deb‘armv7l’ means that you have ARMv7, and so you should install this:
https://downloads.nomachine.com/download/?id=113&distro=ARM
You can run this from a terminal to get it:
wget https://www.nomachine.com/free/arm/v7/deb -O nomachine.deband then:
sudo dpkg -i nomachine.debto install.
BritgirlKeymasterYou’re reaching the remote machine but for some reason the connection is being closed. When you installed NoMachine on Windows, did you reboot the machine? Is it possible for you to make a quick test whilst on the same LAN as the computer you’re trying to reach?
In any case, logs from both sides (client and server) would be useful. For Windows, run
%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --enable allin a cmd console run as administrator.
Reproduce the problem (connect from whichever client it is)
Then gather the logs.
%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe --debug --collectThe log archive is created in
%PROGRAMDATA%/NoMachine/var/log/archivesOn the device you are connecting from, depending on the OS follow the instructions here, btw you didn’t mention the client-side OS):
Fourth Step: Collect Client Side Logs
https://kb.nomachine.com/DT07S00243
BritgirlKeymasterCheck the DefaultDesktopCommand on the server’s node.cfg. It should state “/usr/bin/startxfce4”.
BritgirlKeymasterLogs show this:
NX> 700 ERROR: /usr/NX/bin/nxkeygen: /usr/NX/lib/libstdc++.so.6: version `GLIBCXX_3.4.21′ not found (required by /usr/local/lib/AppProtection/libAppProtection.so).
Googling AppProtection churns out quite a number of threads:
https://stackoverflow.com/questions/66337540/firefox-shows-only-blank-pages-even-aboutconfig-is-just-white/66337541#66337541https://www.reddit.com/r/Citrix/comments/153mcy3/citrix_app_protection_breaks_wordperfect_for_linux/Try following the workarounds there, and then of course a fresh reinstall of NoMachine would be good after you’ve removed the other program.
BritgirlKeymasterIt’s unusual request (a first actually!) Transferring a lot of files at the same time, for example, could consume your bandwidth, perhaps this is the reason for your request? Can you provide us with some more details about how you’re using NoMachine?
BritgirlKeymasterjjgalvez, from the logs we see that there are actually two underlying issues.
One is the TR already mentioned in this topic, https://www.nomachine.com/TR03U10784, the other is this one which affects only KDE Plasma 6 https://kb.nomachine.com/TR05V11141. The fallback screen capture method (DRM) for TR05V11141 bug doesn’t have any effect because of TR03U10784.
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