Britgirl

[Britgirl]

We’ve reproduced the issue and have opened a Trouble Report which you can track using the following link:

Chromebook trackpad scroll gesture doesn’t work in NoMachine session
https://kb.nomachine.com/TR03V11106

[Britgirl]

Thanks for clarifying, so everything is working correctly.

In version 9 we will be including our own built-in 2FA option in the GUI. This might be of interest to you.  To use it, users will require a NoMachine account and the NoMachine app installed in order to receive push notifications, and being logged in to new NoMachine Network service within the app. NoMachine 2FA can be used to protect your NoMachine/Network account logins as well as for approving incoming connections. As I said, it will be released in version and will be available in all products.

[Britgirl]

In NoMachine, MFA relies on the MFA already configured in the system and it cannot be configured directly in the NoMachine GUI.

You submitted this topic in Terminal Server products, so that means you are using Linux (if you have a subscription please consider submitting a support enquiry in your customer area). I’m not sure whether you already followed the instructions in the article about 2FA here: https://kb.nomachine.com/AR12L00828 (see section 3.2. Example 2: use Google Authenticator and also Example 4). There’s something not clear in what you wrote. The correct steps for the end user should be:

1) start the nomachine connection
2) input your username and password
3) input the Authentication code (from the google authenticator on the mobile app)

Is this what your users are seeing?

[Britgirl]

They’re getting caught in our filter, so send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Please try with official NoMachine packages from our own website. We don’t officially support Arch, so to install you need to run:

wget https://www.nomachine.com/free/linux -O nomachine_current.tar.gz

sudo tar zxf nomachine_current.tar.gz -C /usr

sudo /usr/NX/nxserver --install redhat

 

If the problem still persists, please show us your connection and options log files. You can find them in .nx/R-<session_id>/ on the machine you are connecting from.

Your logs from the connection would help us a lot (both client and server sides).  You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

 

[Britgirl]

Hi, how strange. Can you tell us the exact version of macOS you’re connecting to? Do you have any applications open or running in the background on the macOS when you try to connect?

I take it this is the latest version of NoMachine on both sides, client and server? Logs from both sides could be useful, taken when you can reproduce the problem. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

The forums are currently separate from the Customer Area. So you have two logins: one for the public Forums where anyone can answer, and one for the Support Center for those with valid subscriptions which is a direct line to the NoMachine Support Team. This is going to change in the future when users will only have to register once. In any case, we would still recommend users with subscriptions submit their questions through their customer area rather than the forums.

The steps are:

1) In the Menu, select Get Support

2) insert your Customer ID and password

3) select Support Enquiries in the navigation bar

4) Click Open a Support Enquiry

More info is available here: https://kb.nomachine.com/AR08C00243

If you are not in possession of your Customer ID, please write to us via the website (Contact us) and include the License Id from the license file you are using.

[Britgirl]

Hello,

as an enterprise user you also have the option to open a support enquiry from your customer area.

Take a look at the tips here for headless Linux hosts:

https://kb.nomachine.com/AR03P00973

If the tips there don’t help, then we’ll need logs from the Linux side. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.

Also the output of
sudo grep -E "DefaultDesktopCommand|CommandStartGnome" /usr/NX/etc/node.cfg

In our environment CentOS 7 default settings show:

DefaultDesktopCommand "/bin/dbus-launch --exit-with-session gnome-session --session=gnome"
CommandStartGnome "/bin/dbus-launch --exit-with-session gnome-session --session=gnome"

 

[Britgirl]

So you can print regular letter size sheets. The problem is printing labels only on Catalina, correct? On Sonoma, printing pauses.

We need to see the logs from both sides (OS host you are connecting from and the macOS you are connecting to when you reproduce the two separate issues. See the following document for full instructions and send everything to forum[at]nomachine[dot]com. https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Hi, you didn’t mention what OS your connecting from and what distribution and desktop environment on Linux side you’re connecting to.  Knowing why mouse and keyboard are not working when you connect over Wifi, but do work when you connect over a hotspot is difficult to say. We need to see the logs from both sides (the Linux server side but also on the player device you are connecting from). See the following document for full instructions and send everything to forum[at]nomachine[dot]com. https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Logs show that Wayland is enabled. Please make sure that Wayland is disabled, reproduce the problem and submit brand new logs.

[Britgirl]

Hi, the screenshot didn’t attach, can you submit it to forum[at]nomachine[dot]com and we will upload it to your topic. Thanks.

[Britgirl]

Ok, we’re now checking the logs.

[Britgirl]

It looks related to this Trouble Report:

White screen occurs when connecting to a KDE/Plasma Wayland desktop on Kubuntu
https://kb.nomachine.com/TR07U10921

Try disabling Wayland and using X.org instead. Does that help?

[Britgirl]

We are producing a similar behaviour and it seems to be caused by a recent nvidia drivers update. You have version 545 (libnvidia-encode.so.545.29.06). Can you downgrade to 535 and tell us if the problem disappears?

Before you downgrade to try, please send us the logs from the NoMachine server. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them directly to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email. Thanks!

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