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Not sure what the file was that you tried to attach 🙂 If it was some kind of log, send it to forum[at]nomachine.com.
Let’s also try collecting client side logs_
– launch the NoMachine UI on the user’s computer from Programs or Menu
– click on Settings -> Player -> Security
– check Don’t delete log files on exit option
– Connect to the server and reproduce the problem.
– Compress the user’s home/.nx directory containing logs.
– Send the compressed logs archive to us using the email address above.Try one of the Cloud Server products. Cloud Server can be used as a gateway to broker connections to desktops/machines that are behind the cloud server (desktops can be physical or virtual machines), on the corporate network. You can find more here: https://www.nomachine.com/cloud-server-family. It’s not just a gateway for your users, it also provides admins with a configuration and management interface accessible also from remote, including a web browser. You can add as many nodes as you want to any of the Cloud Server products through its admin interface. You can also use what we call “inverse add method”. This means that if a desktop node “moves” or is in DMZ, the node can be added to the Cloud Server from the node, of doing it from the cloud server, by going to Settings -> Server -> Clouds panel on the desktop node.
If you are using the free edition of NoMachine, switch to Enterprise Desktop or Workstation. Enterprise family products can be added as nodes to a Cloud Server.
See this guide which explains everything you need to know (I chose the Enterprise Cloud Server guide) https://kb.nomachine.com/DT08T00263. The full list of guides is available here: https://www.nomachine.com/support/documents.
Further resources: https://www.nomachine.com/adding-nodes-to-nomachine-cloud-server-via-the-nomachine-user-interface#inverse
We’re not aware of off-set problems, but we will investigate. Are you using the current NoMachine version, 8.11? Can you tell us the desktop environment you are running?
Hi, is it possible for you to update to the latest version on the MacBook? What macOS is it? Is the NoMachine Linux server side also the latest? What Linux distro is it?
Diagnostic Reports from the macOS side would be useful:
Finder, bring up Go to Folder (Shift + Command + G) and paste ~/Library/Logs/DiagnosticReports. Submit what you have there. You can attach here or send to forum[at]nomachine[dot]com.
What you should do is update your NoMachine software both sides. If you can’t, then earlier versions to the what’s in production (currently version 8) can be managed in your customer area if you have a subscription.
If you are using the latest 8.11 on both client and server sides and still see the problem, we will need logs. Also, as in the other topic which was closed for lack of feedback, we need full details of the set-up including language settings on both sides, and Linux desktop environment. Is it a physical desktop session or are a virtual desktop session? Is the display server Wayland or X.org?
We are moving away from the original question which was how to connect if I have two NoMachine computers on different subnets. I assumed that you had already taken a look at the options of port forwarding/portmapping, setting up a VPN, and enabling UPnP. My mistake. Searching for Fritzbox on the net, it says the guest network is isolated, which complicates things a little. In your case a VPN might help to bring them together.
The following articles about portforwarding and portmapping in any case can be useful for you:
https://kb.nomachine.com/AR10T01175
https://kb.nomachine.com/AR04S01122To sum up the commercial and technical differences between version 8 and the upcoming version 9, if you want to control (I previously used the term “connect to”, maybe this is what was not clear enough) another computer you have the following options:
– with NoMachine 8
- 1) start a connection to any NoMachine server using the IP address if on LAN or configuring port-forwarding/port-mapping/router changes if on different networks.
with NoMachine 9
- 1) start a connection to any NoMachine server using the IP address if on LAN or configuring port-forwarding/port-mapping if on different networks.
- 2) log in to Network and start a connection to any NoMachine server using the Machine Id. This will require a Network Subscription. If there is no Network Subscription associated to your NoMachine account, revert back to option 1.
Hi, thanks for posting the screenshots which show the problem.
1) Do you have “Show the remote cursor” enabled in the Player settings? Open NoMachine > Settings > Player > Input (https://kb.nomachine.com/DT06S00218 for further reference, chapter 3, if you’re interested).
2) Is this a headless Mac? Or maybe a Macbook with the lid closed?
There are a couple of similar topics in the forum about this already, one of which is:
This is a problem related with how Gnome works. SuperKey, which on macOS is mapped to Cmd key, is a special key which works with high priority. You should enable activegrab as described in that link to the post above.
The article here provides the full explanation and workaround:
How to send ‘Option+Click’ from Linux to macOS
https://kb.nomachine.com/AR10Q01058It will indeed be “Free to add any machine that you want to reach” (as per the web page).
“Everybody will be able to add their own machines to Network for free and without needing a Network subscription. Access to NoMachine Network will be free for everybody. It will also be used for two-factor authentication, something we’re going to introduce together with Network.”
And that still stands 🙂 So, free to publish your NoMachine-enabled computers on Network (including computers where the free edition is installed) and you won’t need an account to publish them on Network; free to use the 2FA service provided you have an account, free to login with your account to the Network service in the GUI (from version 9 onwards) and see these computers you published, if you want.
But, connecting using the Network service to your computer, any computer, published on NoMachine Network will require a subscription. You won’t need a subscription to register, you won’t need a subscription to use 2FA, you won’t need a subscription to log in with your account, you’ll just need a subscription when you want to connect over Network. For pricing, you should contact our Sales Department.
Of course, Network is optional. Users can continue to connect to their NoMachine computer using the traditional IP address exactly as they do now.
Quoting from the page: Any user that wants to access a computer via NoMachine Network will pay a monthly fee, regardless of the number of machines they want to access, through a NoMachine Network subscription.”You will be able to combine the free edition of NoMachine (free to download, install and use) with NoMachine Network (as well the commercial Enterprise products). To connect to a “NoMachine computer” using the Network service, a Network Subscription will be required.Our upcoming NoMachine Network will let you achieve this. It’s coming with version 9 which is near completion. You can read more about this here on the following web page: https://www.nomachine.com/network