Britgirl

[Britgirl]

We have released 8.16 which implements a patch for this bug. Please update your installations 🙂

[Britgirl]

Here is the Trouble Report documenting the issue: https://kb.nomachine.com/TR01W11266

The temporary workaround is to prevent the monitor from entering the sleep mode:  open System Settings -> Lock Screen and set: ‘Turn display off when inactive’ to ‘never’. We have a patch already lined up for release and we’ve scheduled a release for this week.

[Britgirl]

Hi,

the connection windows remains white and closes in few seconds

Try disabling hardware decoding on the computer you are connecting from in the player.cfg file. To do that follow the instructions here: https://kb.nomachine.com/AR07U01202. In your case, you should choose completely disable, so option 3 (). You must quit the player first before making this change from the !M in the system tray. Then try connecting again.

[Britgirl]

Hi, closed because it is a duplicate of https://forum.nomachine.com/topic/external-ip-missing.

[Britgirl]

Hi, when connecting to a virtual Linux desktop, supported in any of the NoMachine Terminal Server products, you can maximize the session window to all monitors or one of the monitors on the client side. To enable it:

– Open the NoMachine menu panel inside the session (ctrl+alt+0 or click on the page peel in the upper right corner of the window)
– Click on ‘Display’
– Click on ‘Resize remote display’ then on ‘Fullscreen on all monitors’

It’s not possible, however, to dedicate 2, 3, or 4 displays to the NoMachine session window. We could evaluate the possibility of implementing said functionality, but this would need careful consideration, so what I suggest for now is that you reach out to us through the website with some more details.

[Britgirl]

The workaround we provided is to disable Wayland, and fall back to X.org. That LabWC requires Wayland if I am not mistaken, so enabling it when you’ve disabled Wayland could cause further issues?  I would not switch if I were you.

[Britgirl]

Good to know it’s now working. Thanks for letting us know.

[Britgirl]

Hi, can you check whether the workaround in this Trouble Report helps?

https://kb.nomachine.com/TR10U11031

[Britgirl]

Thanks to everyone’s comments and the logs that have come in (BerndG, nxmac, Brian). We’ll be taking a look and will come back to you if we need anything else. We’ve also reproduced the issue since I last wrote and will compare our findings with what info and log information you have all submitted, so that a fix can be found and released as soon as possible, and we can eliminate the need for …. ehem 🙂

[Britgirl]

Thanks for letting us know. We’ll keep the topic open for a while in case the issue comes back.

[Britgirl]

Is the Ubuntu host using Wayland or X.Org? Logs would also be helpful from the Ubuntu machine. We recently discovered a bug that we have already fixed (but not released yet) and would like to check whether it’s the same issue. Follow the instructions here: https://kb.nomachine.com/DT07S00243 (enable debug, reproduce, gather the logs). Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Hi, can you confirm what Linux distro is on the client device you are connecting from and what is on the server host you are connecting to?

Also, send the NoMachine logs from the server host. Enable debug, reproduce the error and then gather the logs. You can follow the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

daclint01, not offering earlier versions is 100% intentional. Apart from the cost, very often links to the package download are included in external mailing-lists, news articles and other resources outside the control of NoMachine, and in the past, often users have unknowingly happened to download outdated packages which has caused many headaches to people involved in the support team. Users can reach out to us through the website with details of the issue which is preventing them from updating, and we will provide a link for you to download the earlier version.

[Britgirl]

Hi, are you able to send us the logs from the Ubuntu server, so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Please enable debug, reproduce the problem and then zip them up.

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Britgirl]

Hi Bern and Brian

Thanks for sending us the logs , unfortunately they were not complete. Make sure that debug is enabled on the server side machine (nxserver --debug --enable all), then reproduce the problem, and zip up the new logs.

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