Britgirl

[Britgirl]

Thanks for the update. Let us know here if you encounter the issue again. This topic will be kept open for a few weeks.

[Britgirl]

Thanks for the screenshots and additional info. We’ll come back to you once we have some news about our investigation.

[Britgirl]

This page for “NoMachine 8” (2022-12-28)

How To Use Different Keys Or Certificates With NoMachine
https://kb.nomachine.com/DT07S00229

Indeed you should be referring to version 8 software documentation and not version 7. The link has been removed from the v7 document since, as you noticed, the NoMachine development roadmap is no longer in the public domain.

As for the feature request, work has already started.

[Britgirl]

Hi, yes, we got them thank you and they didn’t indicate anything useful. We are still trying to reproduce. Can you submit a screenshot of the what you are seeing when you try to attach the Android device? For example, are you seeing a yellow exclamation mark?

[Britgirl]

The logs show  ‘A connection timeout has occurred while trying to connect to ‘192.168.1.250’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.

That indicates a problem with your router, it could be a double NAT for example, or you have not enabled port forwarding correctly. Please take a look at the instructions here:

How to connect over the internet to NoMachine behind a NAT router
https://kb.nomachine.com/AR04S01122

The need for network configuration when using NoMachine to access remote computers over the Internet will be removed when we release NoMachine Network in version 9 (coming soon). You can read more about this feature here: https://www.nomachine.com/network.

[Britgirl]

Can you confirm the versions of NoMachine on both sides?

[Britgirl]

In the logs we see ‘out of memory’ errors from the OpenGL functions which NoMachine uses to capture the screen content. Do the new workstations have larger screens or maybe less video memory?

Is it possible for you to send us the logs from the older workstation to compare?

Also useful to know are:

– the desktop environment in use
– did you logout/login or reboot the server after installing NoMachine? (the reason we ask is because a logout/login or reboot   enables the default capture method, which in the logs you submitted is not working.)

[Britgirl]

Using DUO has already been discussed in the forum, take a look here: https://forum.nomachine.com/topic/support-for-duo-security-2fa

[Britgirl]

Ok, thanks for letting us know.

[Britgirl]

Hi, we got the logs, but I forgot to ask you for the nxegl logs as well. Check your inbox 🙂

[Britgirl]

Are you still able to connect to the machines that aren’t discovered using their IP address?

What macOS versions are installed on all the M1 hosts which aren’t discovering the other machines? And on the M3 host?

[Britgirl]

Can you also send us the output of this command on the player side?

for DEVNAME in /dev/dri/* ; do LIBVA_DRIVER_NAME=nvidia vainfo --display drm --device $DEVNAME ; done

[Britgirl]

Sorry, forgot to ask you to execute this command in a terminal sudo /usr/NX/bin/nxserver --eglcapture no and reboot (or logout and then login). Does that change anything?

[Britgirl]

Can you send us the node.cfg file of the NoMachine server, and also the output of this command:

/usr/NX/scripts/vgl/vglrun glxinfo | grep -i “renderer\|vendor”

In the logs we can see that the server sets the LD_PRELOAD library. Maybe is not set in your user profile?

[Britgirl]

The attachments were not working for some reason and so they have been removed. Can you send them directly to forum[at]nomachine[dot]com, please?

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