Britgirl

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Viewing 15 posts - 151 through 165 (of 5,345 total)
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  • in reply to: Impossible to connect over internet #53028
    Britgirl
    Keymaster

    We have been unable to reproduce this same behaviour. Logs show an error similar to when the machine is not rebooted, but we know that you did reboot. Ideal would be to debug deeper with a debug package that we would create. If you are interested, let us know. In the meantime we will continue investigating.

    Update 15/7/25 – NoMachine 9 was released in May, please update to that and let us know if you continue to have problems by opening a new topic. We can provide a debug package for version 9.

    in reply to: Linux Mint 22.1 keeps disconnecting on connect #53023
    Britgirl
    Keymaster

    Hi, are you able to send us the server-side logs so we can check them? Please enable debug and reproduce the problem by connecting to that Linux Mint server. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com or post them here. Please use the title of this topic as the subject of your email.
    The logs show a possible crash of the nxnode process, which is unusual, so it would also be useful to have the backtrace. Please see the following article for instructions on how to get any core files https://kb.nomachine.com/AR09L00810

    Thanks!

    in reply to: NoMachine server segault on libnxdimi.so #53019
    Britgirl
    Keymaster

    Hi, we were able to reproduce the same issue and a fix is scheduled, not for the next release but the one after that. Here is the Trouble Report. Please use the link to monitor its status.

    https://kb.nomachine.com/TR07W11476

    in reply to: Mint22 remote desktop unresponsive #53018
    Britgirl
    Keymaster

    Hi, is there a monitor attached to the Linux Mint machine you are connecting to?

    Is the image of the desktop you see totally frozen? Or do you see some screen changes when you are connected?

    Logs would be useful. On the Newby machine, enable debug and try to reproduce. Please follow the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com or attach here. Please use the title of this topic as the subject of your email. Thanks!

     

    Britgirl
    Keymaster

    Hi, thanks for letting us know and good to know it’s now working again.

    in reply to: Screen blanking doesn’t work #52991
    Britgirl
    Keymaster

    Thanks for the logs, they were helpful. We have reproduced the same behaviour in our labs and we are actively working to find a solution.

    Britgirl
    Keymaster

    The logs didn’t show any NoMachine errors or misbehaviour, so this could be an indication that there is a problem with the drivers.

    in reply to: UDP not used with floating window custom session? #52989
    Britgirl
    Keymaster

    Hi, it is the expected behaviour. UDP is not used in floating window mode because in this mode NoMachine always uses X11 vector graphics. More about “The X11 vector graphics mode in X-Window virtual desktop” is available here if you are interested: https://kb.nomachine.com/AR02L00779.

    in reply to: No available desktop on Ubuntu 24.04 #52981
    Britgirl
    Keymaster

    I forgot to add that we also need the ps.log file, so run the following in a terminal.

    ps aux | grep X > ps.log

    and attach that as well. Thank you!

    in reply to: Debian 12 connection time out after 1st connection #52980
    Britgirl
    Keymaster

    Hi, sorry for the delay in coming back to you. Logs confirmed that the issue is related to a Trouble Report already open https://www.nomachine.com/TR05V11141 and which will be fixed in the next software update. The workaround is to set
    WaylandModes drm,egl,compositor in the NoMachine node.cfg file on the server.

    in reply to: Service stops running – how to troubleshoot? #52979
    Britgirl
    Keymaster

    The debug package needs to be prepared specifically. When it’s ready, you’ll receive an email with a download link. Thanks for your patience so far 🙂

    in reply to: White screen via LAN or Internet Ubuntu 24.10 #52978
    Britgirl
    Keymaster

    Additional debug logs (https://kb.nomachine.com/DT07S00243) are required of the Wayland session to be able to proceed. Please follow these steps:

    1. select Gnome Wayland on login window and login to desktop (on server)
    2. wait until the server is screen locked so that the problematic situation is present to reproduce
    3. try to connect to server while it’s screen locked
    4. confirm that problem still exists (nxplayer screen should output error that connection failed)
    5. login to server via ssh by command line from client machine and run this command:
    gdbus call --session --dest org.gnome.Mutter.DisplayConfig --object-path /org/gnome/Mutter/DisplayConfig --method org.gnome.Mutter.DisplayConfig.GetCurrentState
    6. provide the output from step 5 and server-side logs.

    Britgirl
    Keymaster

    Thanks for your patience. We were able to reproduce your same issue eventually. There are improvements to be made to USB forwarding of android devices which have USB debugging enabled in general and developers are now working on that. It’s likely that future v9.x releases will include these improvements.

    in reply to: NoMachine in a docker container #52970
    Britgirl
    Keymaster

    The logs show 9864 9864 2025-03-05 21:29:16 414.897 NXSERVER WARNING! Process ‘/usr/NX/bin/nxexec –node –user nomachine –priority realtime –mode 0 –pid 49’ with pid ‘10026/10026’ finished with exit code 1 after 0,009 seconds.

    This means that the correct privileges are not set.

    Did you already follow the instructions in our document for installing on Docker? https://kb.nomachine.com/DT07S00242. We recently updated it.

    in reply to: No available desktop on Ubuntu 24.04 #52967
    Britgirl
    Keymaster

    The logs you forwarded were not sufficient. Can you enable debug on the server-side, reproduce and extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

Viewing 15 posts - 151 through 165 (of 5,345 total)