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Hi, are you able to send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT08U00298#1.1, by clicking Take logs in Settings > Server > Security. For the moment, no specific debug level is required.
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Hi, are you able to send us the server-side logs so we can check them? You can extract them using the instructions here: https://kb.nomachine.com/DT08U00298#1.1. On the server machine you are connecting to set the log level to 7, reproduce and then “take logs”,
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
You could update your environment maybe. NoMachine 9 was recently released. We also made a version 8 (8.18) update today for subscribed customers. Fra81 suggested it might be specific to your system, and for such a specific problem, the forum is not the right place to get the assistance you need. Instead, a thorough investigation can be handled through the support channel.
Let’s make a quick recap because the beginning of the topic is from May and we are now in July. Just to be clear for those reading, the free version of NoMachine is absolutely free and does not need to be “renewed”, nor should there be any message about using an expired evaluation when you have installed it. Just to be extra sure, can you confirm you downloaded and freshly installed a package from this page? https://download.nomachine.com/download/?id=3&platform=windows after having completely uninstalled the previous package?
Hi Basstie and Serqetry, we have sent you a package to test. It contains a potential fix. So please install and let us know if the problem is solved. If you can still reproduce it, please submit the logs. Instructions are in my email. Thanks!
Hi, our records now show that the 2FA pairing has taken place and is working. You can disable debug and now enjoy 2FA 🙂
We have opened a Trouble Report for this issue. Please track its status with the following link: https://kb.nomachine.com/TR07W11484.
The logs show a possible issue with permissions. Please follow the instructions here to get further verbose logs from the server machine you are connecting to: https://kb.nomachine.com/DT08U00298#2 from the CLI. Restart the server before reproducing the issue and then resubmit. Thank you!
I previously wrote to start the connection, it is not necessary. So follow these corrected steps. Sorry for any confusion.
– Remove/disable 2FA for the connection on the NoMachine macOS side (Settings > Network > Machine > Two-factor, Change, remove the tick from “require 2FA” box, remove the User Id from the box, click Apply)
– Enable level 9 in Server > Security > Logs and restart the server.
– Enable 2FA for the connection again in Network (Settings > Network > Machine > Two-factor, Change, tick the “require 2FA” box), insert the User Id/NoMachine account, click Apply.
– What should appear is the push-notification I’ve attached (there’s a short version, and then the long version (attached) when you click on the short version).
– Go back to Server > Security and click Take logs. Save and send to us.Thanks for those, I was just about to come and ask you to send them. We’ll take a look and come back to you.
Hi Brian
we got your images and additional info, thanks for that. Something is happening, but our own debugging has not reproduced, so we need the logs from the mac mini server 🙂
– Remove/disable 2FA for the connection on the NoMachine macOS side (Settings > Network > Machine > Two-factor, Change, remove the tick from “require 2FA” box, remove the User Id from the box, click Apply)
– Enable level 9 in Server > Security > Logs and restart the server.
– Enable 2FA for the connection again in Network (Settings > Network > Machine > Two-factor, Change, tick the “require 2FA” box), insert the User Id/NoMachine account, click Apply.
– What should appear is the push-notification I’ve attached (there’s a short version, and then the long version (attached) when you click on the short version).
– Go back to Server > Security and click Take logs. Save and send to us.Attachments:
A Trouble Report has been opened and you can track its status using the following link: https://kb.nomachine.com/TR04V11133.
It’s reproducible when using Wayland, and there are some limitations with remote cursor tracking on Wayland. Please check this article https://kb.nomachine.com/AR02P00969, in the known limitations section. As a workaround you can try disabling Wayland.
We are still unable to reproduce. One thing it might be is the autorepeat function on Ubuntu. It’s one of the known limitations listed here in our notes about connecting to physical displays running Wayland: https://kb.nomachine.com/AR02P00969.
To disable autorepeat on Ubuntu 24, you can adjust the keyboard repeat settings in the Accessibility settings. Open the Activities overview, search for “Accessibility”, and click on it. Then, select “Typing” and find the “Repeat Keys” section. You can either switch it off entirely or adjust the “Delay” and “Speed” sliders to customize the autorepeat behaviour. It’s worth a try.
It would also be useful to know if you get the same identical problem when connecting from a different OS. If possible, install NoMachine on a completely different OS and start a new connection to the same Ubuntu server.
